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“NOT WHAT WE EXPECTED!”

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Edgewater Hotel & Waterpark
Ranked #22 of 31 Hotels in Duluth
Reviewed 29 August 2014

We had never been to Duluth, but were going up for a hockey camp. We decided to stay at Edgewater for it's waterpark, and from some reviews we had read. The pictures online also looked decent, so we booked a 4 night stay.

We received a military discount...so maybe that is why we got the room they gave us? Anyway, we had a two queens, and a bunkbed in our room. Our room was on the 4th floor pretty close to the bar area. The room had no view... the one window looked out to a wall, which allowed no light, so it was like we were living in a closet. The air condition did not work properly, making the room hot. We called down and asked for a new room, but we were told there was nothing they could do since they were sold out. The room had a mold smell to it, it was very dark and just a very bad experience as rooms go. The last night, the sink water would not shut off, so they had to get some workers to fix it. It took over 30 min. to fix since they did not have the proper tools at the time. THE ROOM WAS THE WORST WE HAVE EVER STAYED IN!

The water park, and everything else... including the breakfast were pretty good. I guess what you are paying for is the waterpark for fun... not the sleep. Because of the problems we had, we asked mgmt. to give a discount... they gave my wife a hard time, but eventually took 50% off for the last night.

In my opinion, being a Veteran, using the discount... you would think they would put you into a nice room, but instead they put me in a closet. The room was dark, smelled of mold, and was pretty small compared to the pictures. The hotel looks over 50 years old and needs to be remodeled.

Almost forgot... they did not clean our room one day. When we called down to get someone to clean, we were told that they were gone for the day.

Don't stay here!

Room Tip: Make sure you know where you room is? We were near the bar and facing the pool, but our room just lo...
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  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank brianjamiek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this reviewResponded 31 August 2014

Dear brianjamiek,

Thank you for your service to our country and for the sacrifices you and your family make to insure our freedom.

I am truly sorry you were so unhappy with your room here during your recent visit and offer my sincere apologies for the disappointment, discomfort and inconvenience you experienced. It is clear we were not operating up to our usual high standards as far as cleanliness and conditions in your room. We will use your review in discussions and training to improve our operation. I'm sorry you were not happy with the discount we offered and hope you will contact me via kenjacobs@zmchotels.com so we discuss this further. We look forward to showing you our dedication to guest satisfaction.

Sincerely,

Ken Jacobs
Guest Relations

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529 - 535 of 835 reviews

Reviewed 27 August 2014

It is not as nice as the waterparks in the Dells but it is also half the money. Nothing fancy just a nice average place, kinda the working mans place to go. No problems and will go back again, thumbs up.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this reviewResponded 29 August 2014

Dear Mark M,

Thanks for choosing our hotel and waterpark and for sharing your nice review. We are proud to provide excellent facilities, amenities, service and accommodations at a reasonable price and pleased to know you found us to be a good value. We appreciate your recommendation and look forward to welcoming you back and serving you here again.

Sincerely,

Ken Jacobs
Guest Relations

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Reviewed 26 August 2014

We stayed at the Edgewater August 23rd-25th with our 11 and 8 year old kids. We had a suite so the kids had their own sleep area. The exercise room is excellent, it is new since our last visit as was the equipment. The breakfast had a variety of different foods and was convenient as you didn't have to leave the hotel. The water park is nice and has a lot of different things for the kids to do, including 2 large waterslides. The front desk staff were very friendly and check in was super fast.

We will definitely go again.

Room Tip: Staying on the first floor makes it very convenient to go to the waterpark.
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  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank Apeeboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this reviewResponded 26 August 2014

Dear Apeeboy,

Thanks for coming back to stay with us and posting your nice review. We endeavor to give all our guests the best in facilities, amenities, service and accommodations and we appreciate your compliments. I hope you will let us serve you here again.

Sincerely,

Ken Jacobs
Guest Relations

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Reviewed 25 August 2014

I have stayed at this hotel many times before Got a room street side in the older part lower level, found toilet not clean, blood or snot on a pillow and soap from last guest in tub. also the air conditioner not working that was fixed right away , notices the other later that evening it was booked full but after talking to operations manager she was very accommodating. as this wasn't what we have experienced in past stays how ever if I had a poor room experience it has been in that section of the hotel . they have good food in house . it is always best to bring up any problem when found that gives them an opportunity to address it in a mutually beneficial manor .

  • Stayed: August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Thank murray n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this reviewResponded 26 August 2014

Dear murray n,

Thank you for your many stays with us and for taking the time to post your comments. I am sorry for the poor job our housekeeping team did on your room, and apologize for the inconvenience and discomfort you experienced. I'm glad you were happy with other aspects of your stay and appreciate you including those remarks in your review. We value your business and your feedback, and are grateful for your understanding. We look forward to welcoming you back and serving you here again.

Sincerely,

Ken Jacobs
Guest Relations

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Reviewed 25 August 2014

My family of seven stayed at the Edgewater Aug. 22-24 and it was a less than wonderful experience. I will admit that I have rather high expectations when staying at hotels but this one took the cake. The waterpark was so poorly maintained that each of our kids and my husband ripped either thier toes open or their heels open on the floor of the pools. Living in the cities, we go quite often to the Waterpark of America at the Radisson by the Mall of America and the bottom of the pools are nicely maintained so your feet aren't torn apart but not the Edgewater. Swimmers beware. The rooms were clean but had the "old motel" smell that you just couldn't get rid of no matter what you did. We had a suite because of our large family and there was AC in only one room. We called for maint. but no one ever showed up. The room with two beds had to be kept freezing just so the kids wouldn't suffocate in the other bedroom. They also advertise breakfast. Unless it's free to you, skip it and go out for breakfast. The food is just ok but it is served in a half conference room with long cafeteria tables. There is nothing relaxing about eating breakfast in a huge room with screaming toddlers at the end of your table that apparently only you can hear because the parents were oblivious. Needless to say, if you are looking for a better class of people, you need to stay in a better class of hotel. This was our kids' first visit to Duluth and they couldn't wait to leave. It was difficult to do anything after the first night since their toes and feet were in such bad shape from the water park that the nine year old could barely walk the next day. I rarely write neagtive reviews but this hotel is just old and nasty. Do yourself a favor and stay at a nicer hotel in Canal Park and enjoy what Duluth has to offer...this waterpark hotel is overpriced and dangerous.

  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Bigmama55119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this reviewResponded 26 August 2014

Dear Bigmama55119,

I'm sorry you were so disappointed with us during your recent stay and offer my apologies for the discomfort and inconvenience you experienced. Our goal is to provide all guests with excellent service and accommodations and we take it very seriously when find that we have fallen short. I will use your review in discussions and training to improve our operation and hope you will consider giving us another chance to earn your trust in the future. If you would like to discuss this further, please contact me at kenjacobs@zmchotels.com at your convenience.

Sincerely,

Ken Jacobs
Guest Relations

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Reviewed 21 August 2014

Waterpark itself is great, but has some odd rules like, "You can wear t-shirts to swim anywhere else in the park, but you can't go down the waterside wearing one." But it seemed pretty fun, and safe.

Rooms are fine but falling apart a bit. Staff was pretty good all around. Breakfast buffet was cheap, but there was almost nothing my gluten-free son could eat there.

If you're on a budget and want a vacation with the kids, you could do a lot worse.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Leetwice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this reviewResponded 23 August 2014

Dear Leetwice,

Thanks for staying with us and posting your candid comments. We value all guest feedback and will take your comments under consideration as we work to improve our guest experience. I'm glad you enjoyed your stay and found us to be a good value. I hope you will be our guest again.

Sincerely,

Ken Jacobs
Guest Relations

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Reviewed 21 August 2014

We recently stayed at the Edgewater Hotel with our grandson. We had a fabulous stay with beautiful weather so took advantage of using the outdoor pool. During the afternoons, everyone must have been out sightseeing, because we had the pool to ourselves which was great! The rooms were very clean; the beds were very comfortable. The staff at the front desk and lounge were outstanding. The staff member who helped organize sightseeing trips was very helpful and even suggested events we didn't know about. The exercise room has excellent/new equipment. Overall, our stay was perfect! Our grandson, who is a teenager, had a great time at the pool and miniature golf course. We would definitely stay there again.

Room Tip: We had a balcony room on the 2nd floor. Even though it faced the highway and then Lake Superior, it...
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  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
Thank JulieG9342GH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this reviewResponded 23 August 2014

Dear JulieG9342GH,

Thank you very much for posting your comments about your recent stay with us. You, and guests like you, make our jobs of providing the best in service, accommodations, amenities and facilities very rewarding. We really appreciate your compliments and look forward to serving you here again.

Sincerely,

Ken Jacobs
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Edgewater Hotel & Waterpark

Address: 2400 London Rd, Duluth, MN 55812-2221
Phone Number:
Region: United States > Minnesota > Duluth
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 31 Hotels in Duluth
Price Range: £77 - £174 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Edgewater Hotel & Waterpark 3.5*
Number of rooms: 232
Official Description (provided by the hotel):
Located along the shores of Lake Superior in Duluth, MN, the Edgewater Hotel & Waterpark is your complete Duluth hotels vacation resort destination. Enjoy our indoor waterpark, arcade, outside play area, pool and hot tub, and easy access to Duluth's Lakewalk and restaurants. Relax in a comfortable and clean room with all the amenities and views of Lake Superior. Whatever you're looking for, you'll find it here at the funnest hotel in Duluth. ... more   less 
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Also Known As:
Edgewater Resort & Waterpark Hotel Duluth
Edgewater Resort And Waterpark
Edgewater Hotel Waterpark
Duluth Edgewater
Edgewater Hotel Duluth
Best Western Edgewater Duluth Mn

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