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Reviewed 20 April 2017

The staff was wonderful! The assistant general manager, Victoria I think, really treated this property and her customers like they were her own. They have breakfast with slightly late hours on the weekend. They also have some variety of dinner meal/snacks on Monday/Tuesday/Wednesday evenings. The bed was comfortable, but the pillows felt like they disappeared when I laid my head on them.

The more minor issues include a large gap under the door that allowed way too much hall noise in. Also, the window light blocker curtains let in too much light if you need to sleep late. Their towels were like so many hotels: it felt almost like flexible cardboard.

Date of stay: March 2017
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank AboveTheTrees
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMEAGANSTAYBRIDGE, General Manager at Candlewood Suites Eagan Arpt South - Mall Area, an IHG Hotel, responded to this reviewResponded 20 April 2017

Thank you so much for staying with us and for taking the time to rate our hotel and offer your feedback. I apologize for the issues you had with noise and you will be happy to know we are currently looking for a door sweep to address the issues you mentioned. We will hope to have them installed by your next stay with us. Thanks again and we will hope to see you again soon!

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Reviewed 22 March 2017 via mobile

1st time at one of these hotels! I was extremely happy with this facility! Better than some of the Crowne Plazas I've stayed at. The staff was great, especially a person named "Antoine McMillian"! Any questions you have, he has the answer! A very knowledgeable person and great guy!

Date of stay: March 2017
Trip type: Travelled on business
Thank Fred M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMEAGANSTAYBRIDGE, General Manager at Candlewood Suites Eagan Arpt South - Mall Area, an IHG Hotel, responded to this reviewResponded 29 March 2017

Thank you so much for staying with us and for taking the time to rate our hotel and leave such nice feedback. I am so happy you were shown the level of service we strive to provide our guests. We will hope to serve you again soon!

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Reviewed 10 March 2017 via mobile

This is an older hotel, has had some updates. It could use a little more sprucing up. But for the price is okay. I did like that it has a kitchenette in the room.
The staff was wonderful. Talkative, informative and very helpful. They have a breakfast buffet. I did not eat from it but can say it did smell good and looked to be clean and well kept.
Also looked the shuttle service so I didn't have to rent a car, having never driven in snow before, which did occur while I was there.
I would stay again as it is very reasonably priced.

Date of stay: February 2017
Trip type: Travelled on business
1  Thank Mary B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMEAGANSTAYBRIDGE, General Manager at Candlewood Suites Eagan Arpt South - Mall Area, an IHG Hotel, responded to this reviewResponded 17 March 2017

Thank you so much for staying with us and for taking the time to rate our hotel and offer your feedback. Reasonable and ok are not ok in our book. Our goal is to exceed our guests expectations and I apologize we fell short of that for you. We will continue to work on our opportunities and we will hope you allow us to continue serving you in the future. Have a great weekend!

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Reviewed 28 February 2017

Not the best weekend getaway with my wife and dogs. Pick'ins are slim for pet friendly hotels around here so we took a chance based on reviews. It was only OK, partially due to being below par for the IHG brand and partially due to circumstance. What's good: location, breakfast selections and quality; clean room; pet friendly; nearby dining; front desk staff. What's disappointing: 2 room suite smaller than expected compared to other locations I've stayed; HVAC very loud; pillows are mush; decor/furniture showing its age; running out of breakfast items (see below issue). The big surprise was on arrival being greeted by hundreds of ill-behaved screaming little munchkins escorted by bad parents, all of them mistreating the furniture, decor and even the hotel staff adding to our poor experience. I did notice a strange musty odor about the hallways that was partially masked by the strong smell of chlorine from all the little munchkins dragging water from the pool onto the walls, floors and elevator. Speaking of elevator, there's only one and it's slow, even slower when the munchkins use it for a playhouse. We had to fight our way thru the rude munchkins to get a little breakfast with their parents nearby having a blind eye to the carnage. There was a shining exception for a 13 year old young man who helped with getting my food trays back to my room. Finally there's the bad mannered pet owners who refuse to clean up after their pets have exercised on the grounds. This hotel needs to look at being more proactive with its ill-mannered guests in the interests of its better mannered guests.

Room tip: Top floor so you limit your noise from rooms below and above. Walls/floor are thin.
Date of stay: February 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank WisconsinRanger
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMEAGANSTAYBRIDGE, General Manager at Candlewood Suites Eagan Arpt South - Mall Area, an IHG Hotel, responded to this reviewResponded 9 March 2017

Our guest feedback is extremely important to us and I cannot thank you enough for taking the time to rate our hotel and offer your comments. Our goal is to WOW our guests and I am so sorry that we fell short of that during your recent stay with us. We will continue to work on our opportunities and I truly hope you will allow us to serve you again in the future. Thanks again and have a fantastic day!

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Reviewed 27 January 2017

Very much enjoyed our stay at the Staybridge Suites in Eagan. Room was clean, comfortable and quiet. The area was nice and provided restaurant choices, lots of shopping for my spouse and good areas to walk my dogs.

Date of stay: January 2017
1  Thank Cambridgelabs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMEAGANSTAYBRIDGE, General Manager at Candlewood Suites Eagan Arpt South - Mall Area, an IHG Hotel, responded to this reviewResponded 30 January 2017

Thank you so much for choosing to stay with us. We know there are a lot of options out there and we are honored to have you as a guest. I am so glad you and your dogs enjoyed the hotel. We will look forward to serving you all again soon!

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