My husband stayed at this hotel a month ago and upon returning to our home in New Jersey discovered he had left his phone charger in his room. Since he has a very old phone and they don't make chargers for it anymore he called the Extended Stay to see if they could ship it. They kindly said they would and he sent off the authorization form they emailed. Two weeks later with no phone charger in sight, he phoned to inquire as to the status of its return. The manager Stacy Ly, was very rude, telling him that she "had lots of things to do" and she would get to it when she had time. She "just couldn't stop everything and go to the post office". Understood, but two plus weeks and nobody can take something to the post office? Then why tell him you would send it back? Mind you we were paying to have it mailed back and they had said when he initially called that they would mail it back. What is the problem? Why the poor customer service and attitude?
It has now been almost three weeks since he emailed the requested form and upon calling the hotel again today we discover that the charger STILL has not been mailed. At least this time we got to spoke with a courteous and pleasant young lady named Bria. Of course, she told me she would check it out and call me back within 10 minutes. Four hours later I am still waiting.
Don't know why this is so hard....
- Official Description (provided by the hotel):
- Free grab-and-go breakfast includes your choice of fresh fruit, a variety of breakfast bars and muffins, hot cereal, coffee, and tea. ... more less
- Reservation Options:
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- Also Known As:
- Homestead Studio Suites Eagan
- Homestead Suites Eagan
- Homestead Eagan
- Eagan Homestead Suites
- Extended Stay America - Minneapolis - Airport - Eagan - North MN