Immediately upon entering the lobby I noticed how hot it was in there. I arrived several hours before checkin hoping we could get our room early as we weren't going to be back to the hotel until late that night. No such luck but honestly I didn't expect that we would get our room earlier than the official check in time. The front desk person was very nice but made no mention of the lack of air conditioning. I had to ask if there was still ac in the room. The answer was yes and that only the public areas were affected. No apologies were offered. She mentioned that a repairman had come the day before and found nothing wrong. The lobby, breakfast area, and hallways were very warm. It's obvious that the air conditioning isn't working but not to acknowledge the problem or to apologize for the impact on my stay is not good customer service.
Our room was what you expect from a Country Inn but it was certainly showing its age. Mattress was a bit soft for my taste. Pillows weren't firm enough. My wife and son went to breakfast at 9:25 am thinking that it was available until 10 am (typical for most places we've stayed). Boy, were they wrong. Breakfast ends at 9:30 and much of the stuff was already put away. Fortunately, one nice employee retrieved waffle batter (the other attendent was as accommodating).
- Official Description (provided by the hotel):
- New Renovated Guestrooms! Located minutes away from the Mall of America and Minneapolis-St. Paul International Airport (MSP), the Country Inn & Suites hotel in Eagan, MN provides exceptional accommodations for business and leisure travelers. The Country. It's not just a place - it's a feeling that comes from being treated like family. As our guest, you don't just stay in our hotels, you live in them for a little while. Our comfortable atmosphere makes it easy to stay productive when taking your office on the road. And when you stay with us on vacation, we make sure your family feels like part of ours. We invite you to experience our hotel. Because, when you do, you'll be sure to say "I love this Country." ... more less
- Reservation Options:
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- Also Known As:
- Country Inn & Suites Eagan Hotel Eagan
- Country Inn And Suites Eagan
- Country Inn Eagan
- Eagan Country Inn
- Country Inn & Suites By Carlson, Eagan Minneapolis, MN