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“Quiet, comfortable hotel”

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Country Inn & Suites By Carlson, Eagan
Ranked #7 of 16 Hotels in Eagan
St. Louis
Level 4 Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Quiet, comfortable hotel”
Reviewed 24 August 2014

I stayed here last week. The rooms are very quiet. The pillows are a little small, but everything else was good. Only a little issue with temperature of the shower, but I got it figured out pretty quickly.

Only issue right now is the construction on the roads near it cause horrible traffic jams. the Hotel itself was fine though.

  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
Helpful?
1 Thank vatali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen P, General Manager at Country Inn & Suites By Carlson, Eagan, responded to this review, 7 November 2014
Dear Guest,
Thank you for your review on TripAdisor. We try very hard to accommodate every guest and make sure that each guest has a great experience during their stay. The road construction is nearly done and we really appreciate you sticking it out with us during this time this summer. Thank you again for staying with us and the great review.
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403 reviews from our community

Traveller rating
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    54
    43
    31
See reviews for
170
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12
90
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Any
English first
Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 August 2014 via mobile

I just stayed with this hotel last week and im coming back next week. I am moving down south so I needed to get a hotel room until I do so. When I arrived tuesday the front desk asked what is the reason for your visit. Told him I am working at the UPS down the street until I move. He gave me an AMAZING rate. It helped so much because its coming out of the pocket. All the staff was great. Housekeeping was great and kept the room clean. The lobby was calm and clean. The only issue I had my stay was the ceiling by the pool. It looked like it was going to fall. The next thing I know the staff that was there addressed the issue and got it fixed.

Staff that went above and beyond and I want to thank

Front Desk-
Jessica - Thank you for organzing and making sure my pick ups at UPS were set up.
Austin- Thanks for finding me that great rate.
Chris- Thanks for talking to me late during the night when I was bored. Made me feel "important"

Shuttle
- James- Thanks for taking me every morning to UPS
- Roble- Thanks for picking me up every night at UPS

Housekeeper for my room- Thanks for making all my request happen with my room.

Karen- Thanks for giving me this idea to write this review on here during checkout.

Thank you all! Cant wait to see you all next week.

Stayed August 2014, travelled on business
Helpful?
1 Thank free1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen P, General Manager at Country Inn & Suites By Carlson, Eagan, responded to this review, 7 November 2014
Dear Guest - Wow what great review. Thank you for using our hotel while you were here on business. We try hard to make sure every guest is taken care of and has everything they need during their stay. Thanks for everything and we hope to see you again soon.
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Nebraska, United States
1 review
Reviewed 4 August 2014

Excellent staff, nice rooms. I appreciated the helpfulness of the front desk staff when we needed an extra night. We utilized the shuttle to the Mall of America and the driver was very friendly and helpful and it was very convenient.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Amy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen P, General Manager at Country Inn & Suites By Carlson, Eagan, responded to this review, 7 November 2014
Dear Guest,
Thank you for your review. The kind words mean a lot to our staff who tries hard to make every guests stay rememberable. Thank you again for staying with us and we hope to see you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, United States
1 review
Reviewed 31 July 2014

This is a poorly maintained hotel with an indifferent staff. The rooms are dirty and the breakfast falls short of County Inns typical. The "recent renovation" probably refers to the lobby, the rooms were well worn and not in good repair. Avoid this one if possible. There are other area hotels which would be a superior value.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Aronson H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen P, General Manager at Country Inn & Suites By Carlson, Eagan, responded to this review, 7 November 2014
Dear Guest,
After reading your review we would like to apologize that you did not have a pleasant stay. We try hard to make sure every guest is satisfied and that all their needs are met. We are newly renovated and take pride in our cleanliness. We hope you come back to try us again and we can show you that we truly have a great hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thunder Bay, Canada
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 May 2014

We went to Minneapolis to visit the Ikea store. This hotel is about 10min away. The room we had had 1 king bed and pull out couch. Great for the 2 of us. The workstation was very spacious I loved being able to spread out with my laptop and still be able to have other stuff on the table. There was only a shower in the room so if you needed a tub for say small children you may want to look into this. I did notice noise as there were children running up and down the hall.The breakfast was good as per all country inns ( that's why I like them so much) I even got a breakfast to go the day we checked out. There were bags lined up on the counter ! It was nice to have for our drive home. The hotel was clean and well kept, The business centers computer allowed me to print off coupons I wanted . All in all a good place to stay if MOA and Ikea are your reason for visiting

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sherry1911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen P, General Manager at Country Inn & Suites By Carlson, Eagan, responded to this review, 7 November 2014
Dear Guest,
Wonderful review. Thank you for staying with us on your IKEA adventure. We try hard to make sure all the guests needs are kept during the stay and with being a Country Inn the amenities are amazing. Thank you again for staying and we hope to see you again on your next shopping adventure.
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KANSAS CITY
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed 11 May 2014

each time I stay and this Hotel, I leave with complete satisfaction for the room, wonderful staff, and breakfast.
I also had a service dog who they also treated with respect and kindness. She is now gone but I shall never forget how kind they were to learn of her loss.
The staff goes above and beyond to help me in anyway they can. There are new staff often but they have been well trained to put the lodger first!
I always look forward to my stay here

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MICHELE O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen P, General Manager at Country Inn & Suites By Carlson, Eagan, responded to this review, 7 November 2014
Dear Guest,
Thank you for your great review. We all try hard to accommodate any guest and it looks like we did a good job from the sounds of your review. Thank you for your stay and we hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lindstrom, Minnesota
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 April 2014

We stayed in this hotel on 4/14 which I booked on Hotwire and was pre-paid. The hotel itself was fine except for the noise on the 1st floor where we were. Breakfast was decent except for the cold coffee. When we checked out the next morning I learned that my credit card that I gave for "incidentals" was charged for the room as well. I tried to reason with the girl at the front desk that the room was pre-paid but that did not get me anywhere. She suggested I call hotwire instead. I called the front desk manager the next day and explained to her the situation but she was not very helpful either. Consequently, I called my credit card's customer service dept. to dispute the charge.

Room Tip: Stay away from the first floor.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank carcaduceus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen P, General Manager at Country Inn & Suites By Carlson, Eagan, responded to this review, 7 November 2014
Dear Guest, Thank you for your review and we appreciate the feedback. We strive hard to accommodate each guest and make every stay is special. Incidentals are authorized for every guests stay which is our policy at the Country Inn & Suites in Eagan and the funds are released after we look over the room to make sure nothing is out of order. We apologize that you are not happy with your last stay and we hope you try us again as we are a truly great hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Eagan

Property: Country Inn & Suites By Carlson, Eagan
Address: 3035 Holiday Ln, Lone Oak Rd & Hwy 55, Eagan, MN 55121-1582
Phone Number:
Region: United States > Minnesota > Eagan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Eagan
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Eagan 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
New Renovated Guestrooms! Located minutes away from the Mall of America and Minneapolis-St. Paul International Airport (MSP), the Country Inn & Suites hotel in Eagan, MN provides exceptional accommodations for business and leisure travelers. The Country. It's not just a place - it's a feeling that comes from being treated like family. As our guest, you don't just stay in our hotels, you live in them for a little while. Our comfortable atmosphere makes it easy to stay productive when taking your office on the road. And when you stay with us on vacation, we make sure your family feels like part of ours. We invite you to experience our hotel. Because, when you do, you'll be sure to say "I love this Country." ... more   less 
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Also Known As:
Country Inn & Suites Eagan Hotel Eagan
Country Inn And Suites Eagan
Country Inn Eagan
Eagan Country Inn
Country Inn & Suites By Carlson, Eagan Minneapolis, MN

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