I stayed at the Holiday Inn Eagan for one night for business. For some reason the hotel accidentally charged my credit card for over $50 of incidentals. I was never informed of this charge until I noticed it on my credit card statement. After several un-returned calls I finally got in touch with a manager who admitted there was a mistake and would have the charges reimbursed. There was no apology and after a week I still a haven't had the charges reimbursed.The hotel's complete lack of assistance or concern was very unprofessional. The hotel itself was in a good location but was rather old and outdated. The front desk staff and managers were less than professional. I will never return to this hotel. This experience was completely unacceptable for this level of hotel.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Minneapolis St. Paul Intl. Airport Eagan (Mall of America Area). We offer an exceptional level of guest service, convenience, and value. The hotel often presents different packages including Mall of America, Park, Stay, and Go, and many other packages. Please come visit us often and book your get away today! Located five minutes east of the Minneapolis St. Paul Intl. Airport and the Mall of America, the Holiday Inn offers complimentary transportation to and from both, as well as your business and leisure destinations within five miles of the hotel. We offer complimentary high-speed wireless Internet access throughout the hotel, restaurant, lounge and meeting rooms. The Holiday Inn also features 24-hour business center, fitness center and gift shop. We thank you for choosing your stay at Holiday Inn MSP Airport/ Eagan (MOA Area). ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Minneapolis Arpt Se - Mall Area Hotel Eagan
- Crowne Plaza Eagan
- Crowne Plaza Hotel Eagan
- Holiday Inn Minneapolis Arpt SE - Mall Area Eagan, MN