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“Good hotel, Pity about the noise from across the road” 4 of 5 bubbles
Review of Hilton Garden Inn Minneapolis Eagan

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Hilton Garden Inn Minneapolis Eagan
Ranked #2 of 16 Hotels in Eagan
Certificate of Excellence
Boston, Massachusetts
Level Contributor
409 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
“Good hotel, Pity about the noise from across the road”
4 of 5 bubbles Reviewed 8 August 2014 via mobile

The hotel is very nice, rooms are comfortable and staff friendly and efficient.

HOWEVER, Beware of the location!! I did not feel it fair to penalize the hotel because of issues outside of their control but there is a bar across the road that has live music. The noise from there was so loud that I ended up needing ear plugs to sleep, so be warned. Not certain how often this happens.

Stayed August 2014, travelled on business
Helpful?
Thank Stewart T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmercord, General Manager at Hilton Garden Inn Minneapolis Eagan, responded to this review, 11 August 2014
Thank you so much for posting a review and for the 4 star rating. My apologies for the noise issues coming from across the street. I am not sure if you took any action but if it should ever happen again, please make sure that one of my associates aware of it so we can attempt to correct it for you. Providing a peaceful stay for you and all of our guests is our continued goal and I do apologize we failed you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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459 reviews from our community

Traveller rating
    286
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    38
    15
    6
See reviews for
147
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • German first
  • Any
English first
Eagan, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 2 August 2014

Our stay at this hotel was an awesome experience. We had a hotel in Burnsville and was not satisfied when we arrived and we called Hilton and the gentleman found us this hotel and they had a room for us and the price was great. We did not get to this destination until after 7 due to problems with the hotel in Burnsville.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmercord, General Manager at Hilton Garden Inn Minneapolis Eagan, responded to this review, 11 August 2014
I cannot thank you enough for the nice review and the 5 star rating. I am sorry to hear about your experience at the prior hotel but I am please our staff took care of you and we will only hope we will be your new 1st choice when you are visiting the area. Thanks again and have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 30 July 2014

This hotel was clean and the staff did a great job. The breakfast at the hotel was only $10, and included just about anything you could want. The front desk staff was friendly and accommodating. A great value for the money.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jackbear7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmercord, General Manager at Hilton Garden Inn Minneapolis Eagan, responded to this review, 11 August 2014
I am pleased you enjoyed your stay with us and that you were able to find time to even enjoy our breakfast. Your comments are very important to us and we appreciate the ones you posted as well as the 4 star rating you gave us. We will hope to see you again soon! Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Iowa, United States
1 review
4 of 5 bubbles Reviewed 30 July 2014

The staff was very nice and accommodating, but this hotel is not built solidly. All the subfloors and fire stairs are plywood or OSB and transmit noise ALOT. Some of the walls are hollow as well (think how your home is constructed). The bathroom doors are spring loaded and do not have powered ventilation. We were traveling with kids and had ambient noisemakers, so it wasn't an issue with us. However, when a coach bus full of adolescents arrive to their rooms YOU WILL HEAR IT.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Stephen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmercord, General Manager at Hilton Garden Inn Minneapolis Eagan, responded to this review, 11 August 2014
Thank you so much for taking the time to fill out an on-line review and for the 4 star rating. I do apologize that our construction was not up to your standards. You certainly sound like you know your stuff. Anyways I hope this will not keep you from giving us another try as we always try to provide all of our guests with a peaceful stay. Thanks again and have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
São Paulo, Brazil
1 review
4 of 5 bubbles Reviewed 29 July 2014

The hotel staff are very kind and nice. It provides free shuttle service for Mall of America, some business offices in the area and to the airport. There are also some good restaurants and stores in the surroundings. Worth to stay!

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Melissa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmercord, General Manager at Hilton Garden Inn Minneapolis Eagan, responded to this review, 11 August 2014
Thank you for taking the time to offer us your feedback and for the 4 star review. I am glad you enjoyed your stay with us and we will look forward to serving you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
91 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed 23 July 2014

The hotel lobby is beautiful and the desk staff are all wonderful, helpful and friendly. The rooms are okay but not what I expected for a $178.00 a night. It was nice but not great. The bathrooms are ready for an update. The sheets were aggravating because the corners kept coming off and we found ourselves laying on the mattress with no sheet. We would put it back on but it would come off again. Mine will do that at home but I used sheet clips. The rooms have very nice tall ceilings which look nice and make the rooms feel larger but at the same time we heard every step the person above us made. The floor creaked something awful with their every move. The TV was satellite and kept freezing up and we had to turn the TV off several times to get it to unfreeze.
The hotel is close to several restaurants, shopping, movie theatre.

Room Tip: If all floors above you, are as noisy as ours with the person over us, get an upper level! the floo...
See more room tips
  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Cathy2241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmercord, General Manager at Hilton Garden Inn Minneapolis Eagan, responded to this review, 11 August 2014
Your feedback is essential to our success and I wanted to thank you for taking the time to offer us yours regarding your recent stay with us. We are constantly trying to improve our property for your and all of our guests future stays and our guest feedback is key to deciding where we should invest those funds. I sincerely appreciate your honesty and we will hope you will see your valuable comments at work during future stays. Have a great day and thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ettrick, United States
1 review
4 of 5 bubbles Reviewed 23 July 2014

Upon entering the lobby, I was amazed at how classy everything looked. The staff were extremely friendly and didn't hesitate to offer their assistance. The rooms were clean and stocked properly, and the breakfast buffet was absolutely delicous.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Amanda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmercord, General Manager at Hilton Garden Inn Minneapolis Eagan, responded to this review, 11 August 2014
Thank you so much for staying with us and for taking the time to post an on-line review. I am pleased you enjoyed your stay with us and we will continue to work on our operation in hopes we will really WOW you next time and earn that 5th star. Have a great day and thanks again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Minneapolis Eagan

Property: Hilton Garden Inn Minneapolis Eagan
Address: 1975 Rahncliff Court, Eagan, MN 55122
Phone Number:
Region: United States > Minnesota > Eagan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Eagan
#3 Family Hotel in Eagan
#3 Business Hotel in Eagan
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Minneapolis Eagan 3*
Number of rooms: 100
Official Description (provided by the hotel):
Located in Eagan, Hilton Garden Inn Minneapolis Eagan is near the airport and close to Minnesota Zoo and Cascade Bay Waterpark. Other area points of interest include Mall of America and Nickelodeon Universe. Hilton Garden Inn Minneapolis Eagan's restaurant serves breakfast and dinner. A bar/lounge is open for drinks. Room service is available during limited hours. Recreational amenities include an indoor pool, a spa tub, and a 24-hour fitness facility. This 3-star property has a 24-hour business center and offers a meeting/conference room, limo/town car service, and audiovisual equipment. Complimentary wireless Internet access is available in public areas and the hotel has a computer station. Shuttle service is available to MSP airport and Mall of America. Wireless Internet access is complimentary. ... more   less 
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Also Known As:
Hilton Garden Inn Minneapolis Eagan Hotel Eagan
Hilton Garden Inn Eagan
Hilton Eagan
Eagan Hilton
Hilton Garden Inn Minneapolis Eagan MN

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