Our family of 4 had a two day stay here. Sat. morning our toilet was plugged up. I contacted the front desk for assistance; ~20 min. later they called and said they sent up a plunger. I opened the door, expecting to find a staff person with a plunger, but no, they had left a plunger in a plastic bag outside our door. Really??? Shortly thereafter, I stopped at the front desk to ask why they had just dropped off a plunger. I was told, very rudely, that maintenance didn't arrive until 9am and that there was no one who could fix the problem. Really??? No one??? There was no apology for the inconvenience to our family. I even had to ask if maintenance could come up at 9 and fix it, as it was never offered. I was led to believe that it would be put on their list of things to do that morning. I have never experienced such rude, unbelievably bad customer service in my life.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Minneapolis/Eden Prairie is located in Southwest Minneapolis putting you within 20 minutes of the famous Mall of America and Minneapolis/St. Paul (MSP) Airport. Travelers enjoy the spacious, 100% nonsmoking guest rooms with the adjustable Garden Sleep System bed and convenient in-room amenities like a microwave, refrigerator, coffee maker and complimentary WiFi. The Great American Grill is on-site to offer breakfast and dinner options. Our fitness center, indoor pool and whirlpool offer great options for unwinding. Join us for your Twin Cities adventure today! ... more less
- Reservation Options:
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- Also Known As:
- Hilton Garden Inn Minneapolis Eden Prairie Hotel Eden Prairie
- Hilton Garden Inn Eden Prairie
- Hilton Eden Prairie
- Eden Prairie Hilton