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“Excellent customer service!!!”

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Fairfield Inn & Suites Minneapolis Eden Prairie
Ranked #5 of 13 Hotels in Eden Prairie
Thornton, Colorado
Level Contributor
68 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Excellent customer service!!!”
Reviewed 7 March 2013

After the recent snow (10 inches overnight), the next morning the female staff members were outside helping guests clean off their cars! Doesn't get much better than that!
With the outrageous prices being charged for rooms in Minneapolis, I was happy to find this hidden gem. I am a Marriott Platinum Member, and this hotel is a good, basic, fairly priced option. It is an older Fairfield that has been very well maintained. Very clean, in a quiet area. Not much within walking distance, but a large regional mall is less than 1/2 mile away, and there are dozens of restaurants nearby. Easy access to 494 and other highways. About 15 minutes away from MOA and the Airport. Nothing fancy, but clean and well taken care of with good customer service!

Room Tip: Back side rooms are very quiet.
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  • Stayed March 2013, travelled on business
    • Value
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Helpful?
Thank BizTravelerPhoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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142 reviews from our community

Traveller rating
    71
    50
    14
    5
    2
See reviews for
51
25
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • German first
  • Any
English first
Des Moines, Iowa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 March 2013

We decided to shop in Mall of America one weekend. We were concerned about having the cat
with us, but they let us stay there with a small deposit. The room was great, comfortable bed, nice people, very quiet. It was close enough to everything, easy to get to and from, and we werent in the least concerned about leaving our newly purchased treasures in the room. Very safe and secure. Loved it! Thanks Fairfield Inn.

Room Tip: There's a lot of hotels in that little area, but this one was the quietest and had the best park...
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  • Stayed May 2012, travelled with friends
    • Value
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Helpful?
Thank Missjudi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santiago, Chile
Level Contributor
105 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 27 February 2013

very clean, great bed, comfortable size room, appears fairly modern/redone, considering the type of hotel it still offered a great breakfast with enough healthy choices, coffee not so great (a bit weak), friendly staff, the Courtyard by Marriott is 5 mins walking distance which has a StarBucks inside (and they'll give you free Bounce dryer sheets too since FairField doesn't have any type of softener, only soap). They offer room service as well, which is not common in this type of hotel, although i did not try it. Overall, really excellent value for the what you get.

  • Stayed February 2013, travelled solo
    • Value
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Helpful?
Thank kris_goku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windermere, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 December 2012

I stayed at this hotel for months as I travelled to work in the Eden Prairie area. I had opportunities to stay at other hotels in the area and I felt this was the best option. The hotel offers great rates, a wonderful staff, and clean/comfortable rooms. It truly feels like home when you stay at this hotel and the people there make it a fun place to stay. If I have to travel back to this area I will definitely stay at this hotel.

Room Tip: The upper floors have suites but the first floor rooms have easy access to the fitness room.
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  • Stayed November 2012, travelled on business
    • Value
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Helpful?
3 Thank NickBDisney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wisconsin Dells, Wisconsin
Level Contributor
73 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 25 November 2012

After a disasterous attempted stay at the Hyatt Place across the parking lot, I went to the Fairfield Inn. A much better room at a much cheaper rate.
Basically a typical Fairfield Inn, perhaps a little worn around the edges.
TV was below standard - typical issue of they upgraded the TV to HD flat screen, but didn't upgrade their TV signal. So it's a fuzzy picture. Oh well, better than the awful Hyatt.

  • Stayed November 2012, travelled on business
    • Value
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Helpful?
Thank DaBearsWISC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GODERICH
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 28 October 2012

We just returned from 5 nights staying at the Fairfiled Inn... MN.
What a super place, recently re-done, spotless, modern, tastefully decorated and the best breakfast's
we have had with a morning paper. Very quiet, very pleasant helpful staff, even warm choc: chip cookies in the evening. We had a super deal in price point, could not beat it.
Great pool (small) and hot tub. Super comfy king size bed, large flat screen TV...all the comforts of home. Good location for many day outings, malls and big box stores close by.

Room Tip: Second floor was fine and very quiet, stairs easy; only one elevator was slow.
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  • Stayed October 2012, travelled as a couple
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Helpful?
Thank GERARD P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surprise, Arizona
Level Contributor
198 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 7 September 2012

I frequently stay at various Marriott hotels, including Fairfield Inns in USA and Canada...and this one is is in a good location for Eden Prairie and a decent (easy access to freeways) location for access to Minneapolis and other suburbs. But, there is really no wow factor for the price point the way some other Fairfield Inns have (though indeed most are similar to this one).

One thing that definitely was not convenient is that there was only one phone in the room, located between the beds. There was no phone on the desk/workspace. And, the one phone did not have speakerphone capability. This was VERY limiting when on a 2-hour conference call that had to be taken from the room.

The single elevator was also mildly concerning...just never like to hear scraping and clunking noises made while using an elevator and this one consistently had that.

But, in general, it is a decent hotel with comfortable rooms and friendly staff.

  • Stayed September 2012, travelled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Harvey-Priscilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdenPrairieHI_GM, General Manager at Fairfield Inn & Suites Minneapolis Eden Prairie, responded to this review, 26 September 2012
Thank you for your comments. I am glad you found the staff friendly at the Fairfield Inn and Suites in Eden Prairie. We pride ourselves that we are ranked in the top 10% for Staff Service in all of the Fairfield Inn in our guest satisfaction surveys as well as top 5% overall satisfaction. I am glad it was clean, comfortable and a good location for you.

I do want to apologize for the inconsistencies that you encountered with the telephone and elevator in the hotel. We try our best to meet the needs of our guest and want want to thank you for bringing these issues to our attention. We value our guest' feedback and use it to evaluate what can be done to improve our hotel. I want to assure you that these issues are being addressed. Guest satisfaction is of the utmost importance to us. We hope you will give us a chance to make things right and the the Minneapolis Eden Prairie Fairfield Inn and Suites again next time you find yourself in the area

Sincerely

Teri Butler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Minneapolis Eden Prairie

Property: Fairfield Inn & Suites Minneapolis Eden Prairie
Address: 11325 Viking Dr, Eden Prairie, MN 55344
Region: United States > Minnesota > Eden Prairie
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 13 Hotels in Eden Prairie
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Fairfield Inn & Suites Minneapolis Eden Prairie 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
The Fairfield Inn & Suites Minneapolis Eden Prairie Hotel features an indoor pool and spa, exercise room, and a guest laundry facility. Our convenient location is only 15 minutes from downtown Minneapolis and the Minneapolis St. Paul International Airport. For family fun nearby, be sure to visit the Mall of America or Valleyfair, or check out a Timberwolves game or concert at Target Center. All of our rooms provide guests with free WiFi, and we offer a free hot breakfast served daily. ... more   less 
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Also Known As:
Fairfield Inn & Suites Minneapolis Eden Prairie Hotel Eden Prairie
Fairfield Inn And Suites Minneapolis Eden Prairie
Fairfield Inn Eden Prairie
Fairfield Eden Prairie
Eden Prairie Fairfield Inn

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