We checked in for a girls birthday weekend with three of us and the start of the weekend was great. The check in went smooth and there was even a nice little birthday gift in the room. The staff over all was very nice and pleasant to deal with, the property is clean and the morning breakfast was nice. The problem came when we were checking out and one of the ladies in our group went to the lobby to get a bellman's trolley. There was only one working elevator an on the way down it stopped working and became stuck between floors with several other people on it as well. The woman from our group pressed the alarm and someone came to pry open the doors and let the folks out, but she was pretty shaken up as was another lady. She still did not have the trolley so she had to walk down and take the elevator back up to our floor. We gave her some time to calm down and then went to the front desk to check out and split our bill between us. We mentioned to the front desk clerk that one of our group had been stuck in the elevator and she said "Oh ya, sorry about that", then when checking out the family next to us who said the elevator made them nervous because it had gotten stuck she told them that next time they stayed with them to just remind them of the incident and they would be upgraded. The problem with that is no one in that family had even BEEN on the elevator! Poor handling of a situation like this results in none of us wanting to stay there again, we will go to the Embassy Suites in Bloomington next time where they are more customer orientated vs bottom line driven.
- Official Description (provided by the hotel):
- At Residence Inn by Marriott Minneapolis Edina, we strive to incorporate comfort and value into our on-site guest services and amenities, and we make life easier for travelers by providing them with the following unique features. All of our Edina hotel's guest rooms are spacious suites that are complete with fully equipped kitchens including coffee maker, microwave, refrigerator, stove top, dishwasher, and cookware. Guests are welcome to enjoy our complimentary full hot breakfast buffet served each morning from 6:30-9:30 a.m., ss well as our complimentary General Manager’s reception offered Monday through Thursday evenings - which includes a varied menu of hot & cold food served with beer, wine, and soft drinks. We also offer free wireless high-speed Internet throughout our hotel. Our complimentary shuttle service runs from 6 a.m. to 10:30 p.m. to anywhere within 5 miles, including the Mall of America (just 4 miles E of hotel) and the airport. There are voicemail and separate data ports for easy Internet access in every suite and we include a free “USA Today” newspaper available at the Front Desk. Our retail store open 24 hours a day, 7 days a week. Please call today to find out how you can book your next getaway to Edina, Minnesota. ... more less
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- Also Known As:
- Residence Inn Minneapolis Edina Hotel Edina
- Residence Inn Edina
- Edina Residence Inn