First off let me say that this hotel is nice in appearance. It has a very nice pool area. The rooms are average. The restaurant is very nice and the food was good also. I picked this hotel based pretty much solely on the pool area. My son loved to swim and since we very rarely get to go anywhere it is important to me that he gets a chance to swim in a nice pool area. So we get checked in and head to the Green Mill for supper. The staff was very nice and very timely. Our food was very good. After supper we head back to the room to watch a little TV and let our food settle before we head to the pool. Well that is where things start to go bad. The TV doesn't work. Not a huge deal, I only wanted to watch the weather as bad weather was forecast. I walked down to the front desk and the young lady attending followed me up to check the TV. Yep, doesn't work. So she does right and puts us in another room. She offers to lower our rates to make up for it. I told her no big deal, that things just happen sometimes. After watching the weather we change into our swimsuits and head for the pool. We just get to the pool area, slip our shoes off, about to put our feet in the pool and the hotel manager tells me the pool is closed because someone's child could make it to the restroom. Am I upset yes. But again, this is out of the hotel's control so I understand. Unfortunately the pool area must remain closed for 24 hrs. So after only having been in the hotel for a couple hours I decide a change of hotels is in order. I call across the street to a different hotel. a hotel that was actually my second choice behind the Holiday Inn. They tell me they have rooms available. The price is higher and the pool area isn't as nice but at this point we don't have alot of options if my son is going to get to swim. So we head to the front desk of the Holiday Inn to announce our plans. The hotel manager is very understanding as is will to help in any way he can. He offers us a stay at the Comfort Inn as they are affiliated. I decline as we wanted the nicer pool are. So he gets the "Head" manager on the phone to see if there is anything she can do for us. She puts the manager at the hotel on hold while she calls the hotel of our choice to see if there is anything they can do for us. While on hold the manager gets pulled away and a young woman takes over. This is where things change and attitudes become tested. The young woman puts the phone to her head and says she is taking with the "Head" hotel manager. The young woman again offers me the Comfort Inn. I decline.....again.(She was standing right there the first time I declined.) But now a new twist and this is why I will never stay there again. She tells me the hotel of our choice is booked up and that the Comfort Inn is our only choice!! I tell her I called and that they have rooms available. Then she tells me, "well they could have booked up in the last couple hours." I JUST CALLED 15 MINUTES AGO!! So I get out my cell phone and call the hotel while the woman is standing there. Yep, they have plenty of rooms. Up until this point I was, while not happy with the situation, very understanding. But now I am being lied to. This in my opinion is the very worst thing customer service can do. Lie to a customer just to make a buck off of a sister hotel. Again, I will not stay there again. Unfortunate to put the blame on this hotel for the actions of one person. But this woman was employed by the hotel therefor they are responsible.
Lastly I do want to say again. Hotel, rooms, pool area, parking.....all very nice.
- Official Description (provided by the hotel):
- Holiday Inn-Fairmont is nestled within a pleasant, charming community. A day's drive from either the Black Hills or Chicago makes it a convenient stop for travelers across the Midwest. Our hotel offers very nice guestrooms with upgraded Duve bedding, a nice work space in every room and all rooms have 32” flat screen TVs. Our Executive Kings and Suites offer refrigerators and microwaves. We have a large indoor pool area to ensure that everyone will have room to relax poolside and enjoy the heated pool, whirlpool and our one foot deep kiddie pool. Take in some family fun in our arcade or enjoy some free activities like foosball or ping pong. We have a state of the art fitness center and our guests enjoy our business center. We have WIFI throughout the hotel so you can stay connected anywhere on the property. No matter what meal of the day, you will find out Green Mill Restaurant and bar a great place to gather with friends, family or co-workers for a great dining experience. Our guests can take advantage of our Kids Eat Free program and is you’re interested in just staying in room service is always an option. There's always plenty of seasonal activity around Fairmont. Summer fun includes boating, sailing, water-skiing, wind-surfing, swimming and fishing on the chain of five lakes. In the winter you can take in renting an ice fishing house or do some snowmobiling, country skiing or just hitting the sledding hills. The Holiday Inn is located at the intersection of I-90 and Highway 15 so we are very easy to find. We hope that you travel safe and we look forward to serving you. ... more less
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- Also Known As:
- Holiday Inn Fairmont Hotel Fairmont
- Fairmont Holiday Inn