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“Enjoyable stay with extended family” 5 of 5 bubbles
Review of Timberlake Lodge Hotel

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Timberlake Lodge Hotel
Ranked #3 of 11 Hotels in Grand Rapids
Certificate of Excellence
Lawrence
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Enjoyable stay with extended family”
5 of 5 bubbles Reviewed 7 July 2014

We had a great stay at the Timberlake Lodge. Rooms were spacious and comfortable and the breakfast buffet was terrific. The adjacent lounge was a great place for our family to meet and socialize in the evening. Did not experience any problems and would definitely stay here again in the future.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ryan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimberLakeLodge, Guest Services Manager at Timberlake Lodge Hotel, responded to this review, 12 July 2014
Dear Ryan R,

Thank you very much for taking the time out of your day to post your lovely comments about your recent stay with us! It's always great for our staff to hear that we have met our ultimate goal of a seamless and effortless stay for our guests, and we will make sure to share your review with them. Please come back and see us again soon!

Shawn P. Thomas,
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

209 reviews from our community

Traveller rating
    156
    36
    5
    4
    8
See reviews for
70
46
4
53
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Any
English first
Grand Marais, Minnesota
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 30 June 2014

My young family of four loved our king suite! The boys loved having their own "room" sleeping on the pullout couch and my husband and I appreciated not having a door between us, yet still being able to watch tv at night (not spongebob) and not keep the kids up. It was an added bonus that the double headed showers were amazing!!!
My boys loved the pool-it was perfect for them. They loved the frog water slide and not having to wear their life jackets the entire time.
The towels were readily available and ultra cushy-not like the exfoliating hotel towels I am used to!
We had such a great time and loved the nice breakfast in the morning. All of the staff was very nice and helpful as well.

Room Tip: Upgrade to a suite! Totally worth it!
See more room tips
  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MelissaOberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimberLakeLodge, Guest Services Manager at Timberlake Lodge Hotel, responded to this review, 2 July 2014
Dear MelissaOberg,

Thank you so much for taking the time out of your day to comment on your recent stay with us! It sounds like that suite really worked for you, and we're so glad that you chose us for your visit to Grand Rapids! It's always nice for the children to be able to feel like they have their own space, and for the adults to feel the same way. I will make sure to share all of your excellent comments with all of our staff; they always appreciate knowing that we have made our guests as happy as you are. Thank you again, please come back and see us soon!

Shawn P. Thomas
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, United States
Level Contributor
5 reviews
1 of 5 bubbles Reviewed 23 June 2014

This is a lovely lodge and the rooms is quite nice, especially the bathroom. Staff is very friendly and helpful, and rooms are clean and well-lit. Food is very northern Minnesota and simple, but it's fine in a pinch. Breakfast was very good and hearty. Only concerns are small--need to have more bathroom hooks in the bathroom if you would like guests to use towels more than once. Workout room is very basic--equipment is okay, but no towels, no water cups or water, no wipes to clean equipment after/before use. Finally, only serious concern is twice we asked for new room keys--ours stopped working midway through visit, and we misplaced one--neither time were we asked for ID. We believe this is a serious security issue. Otherwise, definitely would stay there again, and really enjoyed our visit.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Koreen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimberLakeLodge, Guest Services Manager at Timberlake Lodge Hotel, responded to this review, 29 June 2014
Good afternoon Koreen R!

I wanted to thank you for taking the time to post a review about your recent stay with us, and thank you for your excellent comments regarding both the facility and our staff!

Reviews such as yours help us identify both the services we are doing well, and areas that need additional attention. In your review, you have given us a few areas where we have an opportunity to exceed the experience you had with us.

Firstly, we will take a look at adding addition towel hangers into rooms. While we will have to confer with both our Maintenance Department and our ownership to find the best way to handle this, please know that we will give it our full attention.

Secondly, based upon your comments, we are going to change the methods that we use to stock our Exercise Room. As we typically stock it with towels, water and cleaning wipes through the day, to have a situation like yours, where none were available, shows an obvious need to change how we handle this procedure.

Finally, we will be addressing the issue you had with your keys this with our Front Desk staff immediately to ensure that we do not have that type of situation occur in the future. We want all of our guests to feel safe and secure, and while we missed that opportunity with you, we will make sure we don’t in the future. As such, I will be holding an immediate training session with our staff regarding guidelines on guest verification and safety for the future.

We’re very sorry that your experience with us caused you to give us such a low score. Please know that we take your comments and concerns very seriously, and hope that you give us another chance to display the type of experience we are known for. If there is anything at all you would like to discuss further, or if you have any additional suggestions, please feel free to contact me directly and I will be happy to take care of you to the best of my ability. Thank you again for your comments, and I hope you have a great day!

Shawn P. Thomas
Guest Services Manager
guestservices@timberlakelodgehotel.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fenton, Michigan
1 review
5 of 5 bubbles Reviewed 3 June 2014

I travel the country for a living. I have logged over 585 nights on the road over the last two years. I have stayed with all the big name hotels. Without a doubt in my mind, I recommend a stay at the Timberlake Lodge in Grand Rapids, MN. Their staff, rooms, restaurant on site, free breakfast, pool on site, are only some of the things I love about this place. Their business model should be admired and copied throughout the country. They set the bar for every other hotel chain. Do yourself a favor and stay in this fantastic facility !!!

Safe travels,
JEFF GONZALEZ

Room Tip: The king fireplace and Spa Suites are AWESOME !!!
See more room tips
  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timberlake_Lodge_144, Manager at Timberlake Lodge Hotel, responded to this review, 4 June 2014
Dear Mr. Gonzalez

Thank you for taking your time to let us know about your experience with us here at the Timberlake Lodge. I would be lying if I told you I wasn't quite partial to our location as well. We like the phrase "Without the staff we only have fancy box" everyone on our team tries their best every day to make the Timberlake home for our guests. I will share your kind words throughout the building and let everyone know we are in the right direction and to keep it up! Thanks again and please stay safe out there on the road!
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Minneapolis, Minnesota
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 28 May 2014 via mobile

We have stayed at the Timberlake a few times over the years when visiting family in Grand Rapids. Although we typically prefer a resort setting where our kids (ages 6 & 8) can run around outside, the pool is very nice for kids, especially for a town of this size. The pool area has a water slide entering the main pool, a shallow pool for younger kids & toddlers, and a hot tub.

The hotel is relatively new so it's not outdated. My kids like the North Woods decor, for example the lobby has a nice large fire place with cozy seating around it. We most often stay in a "Children's Suite," which is very nice for kids & parents. (My room rating is based on these nicer suites, the other rooms are fine but average from my experience.) The Children's Suites have two adjoining rooms, and they are located near the pool. The kids room has bunk beds, a futon, a bean bag, a rocking horse, and kids decor. The kids room bath has an oversized tub, which makes it easy to dunk more than one kid at a time after they get out of the pool. The adult room has a comfortable king-size bed (bed is good, pillows not so great), and a bathroom with a huge oversize shower for two. Both rooms have a mini-fridge, and a breakfast buffet is included in the price. Staff has always been very accommodating (for example, we have had no problem getting a late check-out so kids can swim longer), and rooms are always clean and comfortable.

A few minor "cons" that I think could be easily fixed: There is no pay-per-view. Having our own bedroom with the Children's Suite, we were looking forward to watching a movie after getting the kids to bed. No such luck. Also, in the Children's Suite, the kids' room has blinds but they aren't room-darkening, and unlike the adult room, there are no heavy, dark curtains to go over the blinds. Hence, our kids woke very early to the bright morning sun.

The hotel location is right in town, so it's convenient if you want to go to the movies or run to a store, but not a place where you will be hiking or roaming around outside. There is a restaurant with an outdoor patio, though.

Overall, we think this is a convenient, nice hotel in town. Staff have always been friendly and helpful. It's a very good place for families.

  • Stayed May 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AugustAtHeart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timberlake_Lodge_144, Manager at Timberlake Lodge Hotel, responded to this review, 30 May 2014
Dear AugustAtHeart

We appreciate you taking your time to share your experiences with the Trip Advisor community. Our children's suites are one of our favorite rooms too! Great space to let the younger crowd have something of their own. We are currently looking at our pillows and are planning to make a change in the future, next time you stay let us know if they have improved. Thank you also for pointing out the light issue in the suite. I will share that with our general manager and see if we can find a solution. Thanks again for your review, see you soon and safe travels!
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Michigan, North Dakota
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 30 April 2014

I stayed here after driving all day and deciding at the last minute that I wanted to break my trip up into two days. This was a last minute decision, and we were just looking for a place to sleep for the night, but I wanted to find something that my children would also enjoy. About 30 minutes before I got into town, I called and was greeted by a friendly front desk agent who reserved my room. Because I had my two young children, my wife and I decided to go with the Spa Suite, which has a spa bath tub in the bedroom.

When we arrived at the hotel, the front desk agent was friendly and quickly got us our room.

Our room was very nice and clean. The carpet and linen were clean. The bathroom was beautiful, and the double headed shower was great. The water temperature and pressure were perfect.

We eventually went swimming at the pool, and were surprised that we were the only ones there. The pool area looked very nice and clean. The water was a good temperature for all three of the pools; the kiddie pool, the regular pool, and the hot tub. Sadly, the big water slide was closed while we were there, so we did not get to experience that.

We ordered room service from the in house restaurant. The prices were a bit high, but it looked like a moderately upscale restaurant. My wife and I each ordered a steak. I don't know that the steaks were worth the $30 each we paid, but they were good, and it was convenient, so I was satisfied.

The complimentary breakfast was very good compared to most other hotels. There were several choices from eggs to cereal to yogurt.

Overall, I was extremely happy with our stay at this hotel. I would recommend it to anybody staying in the area, and if I'm ever in Grand Rapids again, I would definitely stay here again.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timberlake_Lodge_144, Manager at Timberlake Lodge Hotel, responded to this review, 1 May 2014
Dear John R

Thank you for your thorough and detailed review of our property in Grand Rapids, Minnesota. We highly value all customer reviews as each one gives us a chance to improve. I will make to to let the housekeeping department to keep up the phenomenal work they certainly are a crew with great attention to detail. Our executive chef will be please to hear you enjoyed his cuisine, I will make sure we double check our cost percentage and make sure we are still on point, glad you found in convenient. Often if we have available hands we can turn on the water slide for a short span of time even on the off days. During the winter the slide is run Friday, Saturday, Sunday. When we do turn to summer hours it is 7 days a week. Thank you again for your review of the Timberlake Lodge, I hope the rest of your trip goes well and we see you in the future.
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Chicago, Illinois
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 27 March 2014

Nice lodge like hotel to stay at. If you get a suite, it is pretty spacious. The pantry has really reasonably priced items, just slightly higher than a regular store. The attached restaurant has pretty good food, but in my opinion, it is slightly limited in its offerings. The pool area is nice, however, the slide is only staffed Friday, Saturday & Sunday. I did not see that anywhere on the website or at the hotel itself. Finally, after multiple requests, they turned it on for about 45 minutes mid week. I think they should either state the hours/days of the slide, or maybe have it on every night for an hour or so, with set hours. And have that information available on the website or posted somewhere.

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jessiemendez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timberlake_Lodge_144, Manager at Timberlake Lodge Hotel, responded to this review, 28 March 2014
Dear Jessiemendez

Thank you for taking time out of your traveling schedule to review our property, every one gives us a chance to analyze what we are doing and make the needed adjustments. Thank you for your kind words regarding our lodging amenities and camp store! I will pass your comment on the restaurant onto our executive, he will be pleased to hear you liked the taste and will find encouragement to offer a greater variety. We will most definitely make it a priority to focus on the operating of the slide, during the summer it is 7 days a week, slower months in the winter due to operating costs we keep the Friday-Sunday schedule. I really like your suggestion about having a short operating period during slow days. Next time you stay with us please let us know how we are doing!
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Additional Information about Timberlake Lodge Hotel

Property: Timberlake Lodge Hotel
Address: 144 SE 17th St, Grand Rapids, MN 55744-4278
Region: United States > Minnesota > Grand Rapids
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Grand Rapids
#3 Romantic Hotel in Grand Rapids
#3 Family Hotel in Grand Rapids
Price Range (Based on Average Rates): ££
Number of rooms: 84
Official Description (provided by the hotel):
Located in Northern Minnesota, Timberlake Lodge™ is Grand Rapids’ premier full service hotel. A three-story craftsman style building with 84 unique and beautifully furnished guest rooms caters to the business traveler, couple on a getaway and vacationing family. Business amenities include wireless internet, a full service business center, fitness center, lending library, and boardroom for special meetings. Family amenities include a convenience store, family adjoining room suites, full kitchens and mini kitchens with refrigerator and microwaves, coffee pot, as well as large flat screen TVs. For the young and young at heart Timberlake Lodge™ is home to Grand Splash® water park that includes an over sized hot tub, lap pool, kiddie pool with frog slide and a 98ft tube slide! All Timberlake guests are treated to a full, hot breakfast buffet each morning. Handicap accessible rooms are available. All under one roof the lodge is host to the 17th Street Grill that features daily lunch specials, regular weeknight specials, and the best of fine dining in the Grand Rapids area. Weddings, birthday parties, social gatherings, Timberlake has the right space for you throughout the lodge and in our Grand Event Center. ... more   less 
Also Known As:
Timberlake Hotel Grand Rapids

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