I came to Grand Rapids for work. I showed up the weekend of the Judy Garland festival and the only place in town that had rooms was this place. I was shower 3 rooms and had to take the last one I saw. All the rooms had the same strange smell outdated look, but I was tired of looking. Once I got settled in my room, I could not get the heat to come on. It was 50°F and it was cold in my room. I was told the heat was cut off and not available. Really?!? Brrr! As I am unpacking, I notice what look like toe nails in a pile on the floor beside the bed. I pick up my phone to call housekeeping and I have no dial tone. Then I see that there is no cord going to the phone. OKAY, I will let them sit there and see how long it takes them to get them cleaned up. 2 weeks and they were still there when I checked out!
As for the phone,I was told to use the one in the lobby or they could switch me to another room, During my stay, several nights during the early morning hours (2-4am) you can hear drunks wondering up and down the hall still partying. One night one banged on my door expecting me to help him get into his room! I could go on, but why? I think you get the point! At $55 a night, it is too high for what you get.