We went to Grand Rapids for a wedding and booked a 2 night stay at this hotel. Unfortunately, circumstances arose and we had to leave early. However, we did not check out before the housekeepers left by 2 pm (yes, there are no housekeepers after that early day time) and our room was not able to be cleaned so we were charged for another nights stay even though I had previously asked what the checkout policy was and was given non-specific enough instructions. The facility was nice, but horrible customer service. Yes, I do understand that we could not get a refund or even partial, but the staff and management were not even considerate; in fact they were quite rude. I guess that's what you pay for..
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