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“bad customer service”

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AmericInn Lodge & Suites Lake City
Ranked #2 of 3 Hotels in Lake City
Certificate of Excellence
Reviewed 4 August 2014

I wanted balcony suite to look at the river and was told they were all taken. Got stuck in a smelly room not facing the river. Later that night I found out 5 of the 6 balcony suites were available. so WHY could I not get one. Very bad customer service.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with AmericInn Hotels and Suites
Thank asj2227Susan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judy H, General Manager at AmericInn Lodge & Suites Lake City, responded to this reviewResponded 17 August 2014

Thank you for taking the time to review us here on Trip Advisor. I am sorry to hear you felt our accommodations left something to be desired. On your next visit with us please specify that you would like a balcony when making your reservation. We enjoyed having you as our guests and hope you will visit us again the next time you come to Lake City!

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Reviews (151)
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112 - 118 of 151 reviews

Reviewed 13 July 2014

This hotel is a 2 star property so that is what you get. A clean room with comfortable beds. There is not a microwave or refrigerator in your room and no frills. The staff is extra friendly and accommodating. The hotel is located on a very busy street across from the lake walk which is a one mile walk into town. We bought our bikes and it is a lovely bike ride into town.
The breakfast is very nice and more than expected. Please note that there are only 6 rooms with a balcony so chances are you won't get one of them. We would stay here again.

Room Tip: Ask for a room on the lake with a balcony!
See more room tips
  • Stayed: July 2014, travelled as a couple
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Thank LfromMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judy H, General Manager at AmericInn Lodge & Suites Lake City, responded to this reviewResponded 17 August 2014

Thank you for taking the time to review us here on Trip Advisor. I am sorry to hear you did not have a microwave or refrigerator in your room. When making your next reservation with us, please state that you would like a microwave and a refrigerator.We enjoyed having you as our guests and look forward to your next stay with us when you come to Lake City!

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Reviewed 24 June 2014

I traveled to three different cities in MN these two weeks, Mineapolis, Lake City, and Rochester. AmericInn in Lake City is the most clean and comfortable hotel I stayed during the business trip. Thanks for providing a wonderful experience!

  • Stayed: June 2014, travelled on business
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Review collected in partnership with AmericInn Hotels and Suites
Thank Yung-chang-nico... C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judy H, General Manager at AmericInn Lodge & Suites Lake City, responded to this reviewResponded 17 August 2014

Thank you for taking the time to review us here on Trip Advisor. I am so pleased that you had a great stay with us at our hotel.
We enjoyed having you as our guests and look forward to your next stay with us when you come to Lake City!

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Reviewed 13 June 2014

Perfect location, the view is amazing and the hotel is quiet. Perfect for a weekend get away. Close to the beach and state parks. Rooms were easily accessible and clean. Staff was friendly and helpful

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with AmericInn Hotels and Suites
Thank Kensey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judy H, General Manager at AmericInn Lodge & Suites Lake City, responded to this reviewResponded 17 August 2014

Thank you for taking the time to review us here on Trip Advisor. I am so pleased that you had a great stay with us at our hotel.
We enjoyed having you as our guests and look forward to your next stay with us when you come to Lake City!

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Reviewed 30 April 2014

This hotel has has a beautiful view of the lake. It's comfortable and clean and has a great breakfast that includes waffles. The pool is fantastic as the area is always very warm and the hot tub is large. This was my families second stay at the hotel and there is no doubt that if we are in the area again, it is where we will choose to stay again.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with AmericInn Hotels and Suites
Thank MNHighlighter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judy H, General Manager at AmericInn Lodge & Suites Lake City, responded to this reviewResponded 2 May 2014

Thank you for being our guest at the AmericInn in Lake City, Mn. Our goal is to offer you a change to relax and unwind while you are staying with us. Thank you also for taking the time to review us here on Trip Advisor, we greatly appreciate it!

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Reviewed 17 April 2014

Lake City AmericInn is located in a beautiful spot and tourist destination. The lake is a widening of the Mississippi and offers multiple activities including fishing, boating, touring on riverboat etc. The city offers tourist fun in publishing a brochure summarizing its many yearly activities which draw tourists, great restaurants, fun shopping, and spectacular natural scenery and viewing of eagles, birding hikes, bluff lookouts. Even though Lake City is my home town, and I go there to see relatives, it also is a wonderful get-away especially staying at the AmericInn. Great breakfasts,helpful,friendly staff, beautifully appointed furnishings, and always quiet sleeping even when full.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with AmericInn Hotels and Suites
Thank Bernadine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judy H, General Manager at AmericInn Lodge & Suites Lake City, responded to this reviewResponded 2 May 2014

Thank you for taking the time to fill out our survey on your visit to the AmericInn of Lake City, MN. Taking the time to notify us of your great experience is great for the employees to see how our guests notice their hard work; we value your opinion and your business with the AmericInn. Thank you also for taking the time to review us here on Trip Advisor, we greatly appreciate it!

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Reviewed 7 April 2014

We stay here at least annually as a mini getaway from Minneapolis. The "deluxe single" is our preferred rooms. 1 queen bed with a wet bar, minifrig and microwave with upgraded flat screen tv's. The best part however is that these rooms have patios and balconies with excellent views of beautiful Lake Pepin and the Wisconsin bluffs. Try dinner at Nosh (upscale, overlooking the marina) or Reads Landing Brewing company (very nice, try the shrimp and grits with one of there own brews) a few miles down river. Watch for eagles!!

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with AmericInn Hotels and Suites
1  Thank 43323Rick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judy H, General Manager at AmericInn Lodge & Suites Lake City, responded to this reviewResponded 2 May 2014

Thank you for being our guest at the AmericInn in Lake City,Mn. Our goal is to offer you a change to relax and unwind while you are staying with us. I am pleased to hear you were able to do so and that you enjoyed patio and Lakeview. Thank you also for taking the time to review us here on Trip Advisor, we greatly appreciate it!

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Additional Information about AmericInn Lodge & Suites Lake City

Address: 1615 N Lakeshore Dr, Lake City, MN 55041-9023
Region: United States > Minnesota > Lake City
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Lake City
Price Range: £87 - £120 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — AmericInn Lodge & Suites Lake City 2.5*
Number of rooms: 46
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Also Known As:
Americinn Hotel Lake City

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