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“Worst service ever”

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Hampton Inn & Suites Lino Lakes
Ranked #1 of 1 Hotels in Lino Lakes
Certificate of Excellence
Columbus, Indiana
Level Contributor
4 reviews
3 hotel reviews
“Worst service ever”
Reviewed 5 June 2014

Worst service ever received at Hampton Inn. Front desk staff were rude and unwilling to service quest properly. Front staff were dishonest and not concerned about doing their job. Hotel was clean and well kept. Breakfast was normal for a Hampton.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Mrbuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott G, General Manager at Hampton Inn & Suites Lino Lakes, responded to this review, 10 July 2014
Thank you for filling out our survey. It is always nice to here what we can do to improve on our guest experience.
Sincerely
Scott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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375 reviews from our community

Traveller rating
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    25
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Rosslyn, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 May 2014

Have stayed here a number of times know and have NEVER been unsatisfied!!! Always great service and quality breakfast and in a great location....... All for a very reasonable price....... Staff are always eager to help........ Very good for sporting groups.......

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Laura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindstrom
2 reviews
Reviewed 28 May 2014

We've stayed here before and decided to stay here again after our recent marriage. We stayed in a whirlpool suite which was clean and spacious. I think what we like the most about this hotel is the comfy bed! It's also close to good restaurants and they have an excellent complimentary breakfast.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Rochelle K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thunder Bay, Ontario, Canada
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 24 May 2014

I thought the room was ok stain in carpet by tv, old bathtub beds were comfy, my tv remote was broken and I called down to desk on 05-23-14 at around 9:30pm the woman on the desk was rude said id have to change it manually on the side of the tv. WOW pretty rude. I said I need another remote.....well she said ....ill see if I can find one. She called back and said come and get it. Not many housekeepers on Sat am One on our floor 3rd floor i said forget it furniture is worn and unit under drawers are stuck cant really put your clothes in. Also mirror for closet was duct taped wow. fridges don't get cold. Microwave is really old. Front desk staff not very nice. ... bathroom fan is not working and replacement remote is not working very well. Elevators are terrible they are extremly slow.. It was clean but things really disappointed us.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coal City, United States
1 review
Reviewed 17 May 2014

I was surprised to find out that this property was 8 years old. It looked fairly new to me. Friendly staff and nice rooms. It is a little outside of the TC but had a great laid back feel to it. Good location with places to eat very close by.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elkridge, Maryland
Level Contributor
120 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 7 May 2014

Reservations made several weeks in advance; wedding after driving 20 hours to get there. Checked in early today; no one in sight at the desk. Manager had to come out from the lounge where he was visiting with friends. He started out by only to be telling me he was also tired. Then, he told me that 10:30a.m. was far too early and I would be waiting several hours for a room. I asked him to cancel my room - he said, "fine, done". And went back to the lounge to visit with his friends. There were about 10 cars in the parking lot, and no attempt to help me at all.
Good to know that Hilton properties doesn't give a crap about keeping customers/Honors members.
So, I got on the www and found another room, adding 30 more miles to my journey. Checked in early - no problem, we can find an open room for you right now.

  • Stayed May 2014, travelled with family
    • Value
    • Service
Helpful?
2 Thank Leslie21075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ankeny, United States
1 review
Reviewed 7 May 2014

Great location, extremely helpful staff, rooms were clean, a little outdated but clean and staff had left personal messages in the room for when we first entered, which was a very nice personal touch. Hot breakfast was great and the manager Evelyn was amazing, felt like my mom with all her care and concerns, most managers in hotels can be very impersonal and crabby but not Evelyn!!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Daniel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Lino Lakes

Property: Hampton Inn & Suites Lino Lakes
Address: 579 Apollo Dr, Lino Lakes, MN 55014-3005
Phone Number:
Region: United States > Minnesota > Lino Lakes
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Lino Lakes
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Lino Lakes 2.5*
Number of rooms: 112
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Priceline, Hilton Hotels Direct, Hotels.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon, Hotel.de and HotelQuickly so you can book your Hampton Inn & Suites Lino Lakes reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn & Suites Lino Lakes Hotel Lino Lakes
Hampton Inn And Suites Lino Lakes
Hampton Inn Lino Lakes
Lino Lakes Hampton Inn

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