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Eagle Ridge at Lutsen Mountain
Ranked #4 of 4 Hotels in Lutsen
Reviewed 27 February 2014

My room was cold...the wind blew in around the door and the bedspread was too heavy to sleep under, and I couldn't get another blanket until the next morning when someone was around to bring me one 4 hours after I requested it.
I wouldn't say the room was that clean either, my wife cleaned the bath tub before she would take a bath.
We came prepared to ski in the cold and were able to dress for bed. The skiing was good, and very few people up there..
Their restaurant served us good food, which helped save the trip.
Next time I will stay else where.

  • Stayed: February 2014, travelled with family
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2  Thank Miacheal B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LM_Customer_Service, Customer Services at Eagle Ridge at Lutsen Mountain, responded to this reviewResponded 18 March 2014

We are sorry your stay did not meet your expectations. We have significantly stepped up our quality control and housekeeping programs; we quality check each room prior to arrival to make sure everything is just right before our guests check in. We do see from your comment that the rest of your trip was a great success and that you enjoyed the area! We do hope that you will give us another chance, thank you for sharing your feedback with us.

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122 - 128 of 228 reviews

Reviewed 20 February 2014

We always stay at Eagle Ridge and one can ski almost out your door. Rooms have fire places and a usually comfortable and quiet. It had an indoor/outdoor pool and a large spa and sauna. Papa Charlies at the Mountain had live music even during the week.

  • Stayed: February 2014, travelled as a couple
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Thank JohnF1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LM_Customer_Service, Customer Services at Eagle Ridge at Lutsen Mountain, responded to this reviewResponded 22 February 2014

Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your stay and look forward to having you back with us for another trip.

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Reviewed 11 February 2014 via mobile

Think men's college dorm room half way through semester. Furniture tacky, scratched & worn, bed lumpy, kitchen & equipment worse than Goodwill. Also, ski in ski out a misnomer. Can't understand all the high star ratings. Wouldn't want my worse enemy to stay there.

Stayed: February 2014, travelled as a couple
3  Thank Looking4class
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LM_Customer_Service, Customer Services at Eagle Ridge at Lutsen Mountain, responded to this reviewResponded 22 February 2014

Thank you for taking the time to share your feedback with us, we are sorry to hear that your expectations were not met during your stay with us. Our quality control program in continuously working to update our decor and in-room amenities and we apologize that we did not meet your standards.
Customer satisfaction is our top priority, we appreciate your business and would like to make it up to you. If you would be willing to contact our customer service at customerservice@lutsen.com we would love to discuss your stay.
Thank you, Eagle Ridge Resort Staff

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Reviewed 28 November 2013

Our family has been going to the north shore for about 7 years now and we always stay at Eagle Ridge. Yeah, it's not on the lake but it's next to the Alpine slide and walking distance to Papa Charlies where kids 12 and under eat free. I would recommend the condos. We have stayed in the 2 bedroom condo a couple of times and it has a queen in both bedrooms and bunk beds in one of them. Full size kitchen table, which is great for cards. The room this year was upgraded with a new 32 in flat screen tv in the living room with fireplace and pull out futon. I'm a little down on the no tv in the bedrooms but I have stayed in the executive one bedroom and they have flat screen in the living room and bedroom. Other than that, the pool is a indoor/outdoor and has a sauna and pool towels. Overall, our family really enjoys this place and it is a real value especially in the summer and fall.

Room Tip: Executive condos are awesome
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  • Stayed: October 2013, travelled with family
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Thank qwestcruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2013

We got a great deal to stay at this condo-- I have to say it really needs upgrading. The room is a very comfortable size but a new bed would be a good start. BUT THE SURRONDING VIEWS FROM THE PRIVATE BALCONY ARE WORTH IT ALL. Every night they have a nice bon fire with alot of seating around it--it smelled great from our balcony. They do supply two chairs on each balcony also. On the grounds is a restaurant but it was WAY WAY too over priced for us. But in the winter for the skiers-if they can afford to stay at this place they probably would not think twice of the cost. We did stop in to have a beer, wine and appetizers --- then we drove over to the Casscade Lodge for a super great meal.

  • Stayed: September 2013, travelled as a couple
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Thank minneapol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2013

We go to the North Shore every year. We had stayed at Eagle Ridge previous years, but will never stay here again. When we first got there, we pulled out the sofa bed and there were crumbs all over the bed, so they obviously didn't changed the sheets on the sofa bed. There were dirty dishes in the sink and in the dishwasher. We complained to the front desk and eventually someone came to the room to change the sheet. At the end of our stay, we check under the bed and everywhere to be certain we don't leave anything behind. There was a pair of dirty underwear between the bed and the nightstand. That is enough to prevent us from ever staying there again.

  • Stayed: October 2012, travelled with family
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2  Thank cat946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2013

Had a great time attending a wedding here this past weekend.
Stayed in 1 BR Condo which was super clean and nice.
Great views of the area from the condo and exceptional views of entire area from atop the mountain after the gondola ride.
Staff we had encountered over 3 days was great was great.
From Brian the bartender at Papa Charlies to room staff and the the groundskeepers.
Had a great time with Frosty (Eric) at the fire pit for acoustic music.

Room Tip: Quite the trip from the twin cities (5 - 5 1/2 hours) but worth the effort. Be sure to stop in at B...
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  • Stayed: August 2013, travelled with friends
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4  Thank KeithCar2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eagle Ridge at Lutsen Mountain

Address: 445 Ski Hill Road, Lutsen, MN 55612
Phone Number:
Region: United States > Minnesota > Lutsen
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Lutsen
Price Range: £69 - £287 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Eagle Ridge at Lutsen Mountain 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
Eagle Ridge has 75 slope-side studios and condominiums set amidst the peaceful Sawtooth Mountains where guests play by day and relax by night. Each of our units have been designed to complement the natural beauty of the surrounding Superior National Forest and of Lake Superior; stunning views of both are right outside your door. All rooms feature a gas fireplace and patio overlooking the mountains and Poplar River valley along with refrigerator, microwave and TV/DVD. Many rooms have a whirlpool and all of our condos have a full kitchen. While you're here, enjoy the only indoor/outdoor heated pool on the mountain (heated year-round), whirlpool and sauna, and in the summer the campfire pit is a great place to build a fire and make s'mores! Pet reservations are accepted between Mid-April - October. ... more   less 
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Also Known As:
Eagle Ridge At Lutsen Mountain Hotel Lutsen
Eagle Ridge Hotel Lutsen
Eagle Ridge Resort Lutsen

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