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“Great Family Time!”

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Caribou Highlands Lodge
Ranked #2 of 4 Hotels in Lutsen
Silver Bay, Minnesota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great Family Time!”
Reviewed 2 April 2014

Our family- grandparents, parents, and 3 young children had a terrific time at Caribou Highlands Resort in Lutsen, MN. Although not everyone stayed all night in our Villager Unit, we were able to enjoy meals, skiing, and swimming together. Everyone at the resort was friendly and we had all the amenities that we needed. We are eager to try this fun family adventure again!

Room Tip: Get a view of Moose Mountain!
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank miama-mn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer G, Manager at Caribou Highlands Lodge, responded to this review, 5 April 2014
Thank you for taking the time to review your recent family vacation with us here at Caribou Highlands. We are ecstatic that you and your family enjoyed all that we have to offer here at our resort and we hope the memories will last you a life time! We look forward to welcoming your family back in the future. We would be honored to be a part of your family’s adventure tradition! Thank you for being our guest.
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372 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
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English first
Minneapolis, Minnesota
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 April 2014

We came up for a family spring break ski trip and did not have a good experience. We stayed in one of the Alpine condos. The unit was nice on the surface, but when you actually try to use anything, it quickly disappoints. Little things like burned out lightbulbs and flies in the room, to actual safety issues like a broken bunk bed ladder add up to an unsatisfactory stay. The furniture was decent - clean and comfortable, but the bunk bed was so wobbly I was afraid my daughter would get squashed in the lower bunk.

We tried to light a fire on the first night, but there is no kindling in the unit or outside by the wood pile. Ever try to light a log with newspaper? They shouldn't have a fireplace if there is no way to start a fire.
Finally, our refrigerator stopped working on our final day. I put our stuff in a cooler on the patio, but it all froze overnight and was unusable for breakfast. I called down the morning of checkout to see if they would give us a voucher for breakfast in the restaurant, but was rebuffed. Apparently I needed to call the night before to see if they could repair it - while we were watching a movie in our room.

The proximity to the ski hill is nice, but really doesn't get you anything. I'd look elsewhere, especially for the money they are charging here.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SquidStorm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer G, Manager at Caribou Highlands Lodge, responded to this review, 5 April 2014
Thank you for taking the time to review your recent stay with us. I apologize for the experience you had while staying with us at Caribou Highlands. I want to assure you that the issues mentioned above have been directed to their appropriate department managers for correction. We do appreciate all feedback, good and bad, as it provides us with the opportunity to improve our facility and the experience we provide our guests. We appreciate your business and as the Assistant General Manager, I encourage you to please contact me directly at Jennifer@caribouhighlands.com if there is anything further I can assist you with. Again thank you for taking the time to review your stay and we hope to see you again in the future.
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Chanhassen, Minnesota
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 April 2014

this was our second trip to Caribou. We liked the location - ease of ski in / ski out. And i appreciate the mid week discount.
This time i may have been a little more critical as i felt like i noticed things that i didn't the first time.
For example, the indoor pool area is pretty dated and run down, not to mention needed cleaning in a really bad way. Our unit had some mechanical issues that were bothersome, but didn't ruin the experience. Overall our unit was cozy, but a bit dated. Floors were very squeeky. Our kids in the bedrooms downstairs said it was so loud we woke them up every morning.
TV channels were limited - we were in a 10 person unit, so it wouldn't hurt to have a 2nd TV in one of the downstairs bedrooms. WiFi was almost non-existent. We tried on 3 different devices and didnt get a connection until the last half of the last day we were there. Parking is decent - 2 spots right outside your unit. Convenient Ski lockers. Pretty cramped and cluttered on the little 3' x 3' landing right when you wank in the unit. You have to step over wet shoes / boots to get inside and/or go up and down the stairs. need more bath sized towels.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 25chrisb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer G, Manager at Caribou Highlands Lodge, responded to this review, 5 April 2014
Thank you for taking the time to review you recent stay with Caribou Highlands. We appreciate all the feedback you had to offer us as it does provide us with insight on how we can better improve our facility and our guest experience. We are happy to report that the town of Lutsen is schedule to receive Broadband connection in spring 2014 which will help elevate the Wi-Fi connection issues. We are pleased though to hear you were able to enjoy the location to the ski hill along with the other amenities we had to offer. Thank you for being our guest and we look forward to welcoming you back again and again.
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Minneapolis
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 March 2014

I could not help myself but leave a review to offset some of the negative reviews of this resort.

We stayed in a Alpine with Whirlpool room and were very impressed. This is not a five star resort but the amenities were nice. There was a full kitchen, updated televisions, nice chair and couch, wood burning fireplace and a deck that overlooked the pool and Moose Mountain.

This is truly a ski-in/ski-out location. We walked down the stairs and had 20 feet to walk to the slope which had access to Moose Mountain and to the main lodge. If you were in a townhouse, this is along the Moose Mountain trail but that is where you want to be eventually anyway.

The restaurant (Moguls) is very nice. It is slightly higher priced, but that is always the case for a resort that is at the mountain opposed to a few mile drive. It is not overpriced relative to any other resorts.

This is not a five star resort and the buildings are not brand new. We had some noise from children next door in the morning getting ready to go skiing, but it is a ski resort, it's good to have people around.

The resort is very nice and I would highly recommend staying here.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank wcm18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer G, Manager at Caribou Highlands Lodge, responded to this review, 23 March 2014
Thank you for taking the time to review your recent stay with us. We appreciate your feedback and we are glad you found our accommodations and location to your liking. We thank you for being our guest and we look forward to you arrival again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maple Grove, Minnesota
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 March 2014

We stayed at the Superior town homes for President's Day weekend. The location is great for skiing, but the units themselves are a bit dated and small. Everything was clean, but the heating was uneven and difficult to control. The price seemed excessive for the quality of the lodgings. The indoor pool was nice to have available. The wood burning fireplace was a highlight and was kept burning during most of our stay. They supply ample wood just outside your door which was great.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank mikenaomipalmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer G, Manager at Caribou Highlands Lodge, responded to this review, 23 March 2014
Thank you for reviewing your recent stay at Caribou Highlands. We highly value your feedback and will be sure to address the uneven heating you mentioned. For your next stay I recommend booking a Poplar Ridge Home which is our newest addition to our resort. They will offer you not only the wood burning fire place but also more square footage for your group to spread out. Thank you again for taking the time to review your stay with us and we look forward to welcoming you back in the future.
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Champlin, Minnesota
Level Contributor
82 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 14 March 2014

Stayed for 2 nights and skiied for two days. Overall, we had a really great time, this was my second time staying at the Caribou Highlands Lodge. The beds were decent, but the pillows were very small. There weren't too many channels on the TV, maybe 20, consisting of about 5 local channels and 15 cable channels. They make up for it by offering complimentary movie rentals from the front desk. The WiFi was very spotty and kept disconnecting and then reconnecting. I would've used 4G data but T-Mobile didn't have any coverage at the time up there. We had to walk outside to get to the pool but it really wasn't that far (50 ft outside) and we just stayed in our swimsuits. Our minor problems were the wifi, also our room didn't have bath towels and when we tried to get them from the front desk it literally took them an hour to get us some towels. Overall a really nice stay and the restaurant in the hotel was really nice. I wanted to give it a 5 star rating but there were a few minor issues.

Room Tip: Getting a condo or nicer room will put you within inside walking distance of the pool and be closer...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cesamos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer G, Manager at Caribou Highlands Lodge, responded to this review, 23 March 2014
Thank you for taking the time to review you recent stay with Caribou Highlands. We appreciate you brining the minor problems to our attention. We are located so far north and within a mountainous area our cell phone coverage can be limited. We are happy to report that the town of Lutsen is schedule to receive Broadband connection in spring 2014 which will help elevate the Wi-Fi connection issues. We are pleased you enjoyed our facility and the amenities we have to offer. Thank you for being our guest and we look forward to welcoming you back again and again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Paul, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 March 2014

My friends from college get together every year to go snowboarding and catch up. We rented a condo this year and it was perfect for all of our needs. We had a fire in the fireplace every night, took advantage of the cribbage board and played a few hands of euchre. having the two bathrooms, and full kitchen where a huge benefit for us and will return again next year. Thank you for your hospitality and we are already working on locking in a date for next year.

Room Tip: Spend a few more dollars and go for the condo for the full kitchen and added elbow room
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer G, Manager at Caribou Highlands Lodge, responded to this review, 23 March 2014
Thank you for reviewing your recent stay with us here at Caribou Highlands. We are overjoyed to hear the amenities and accommodations exceeded your expectations. I hope the memories will last you and your friends a lifetime! We look forward to welcoming you back in the future. Thank you for being our guest!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Caribou Highlands Lodge

Property: Caribou Highlands Lodge
Address: 371 Ski Hill Road, PO Box 99, Lutsen, MN 55612
Phone Number:
Region: United States > Minnesota > Lutsen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Lutsen
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Caribou Highlands Lodge 2.5*
Number of rooms: 149
Official Description (provided by the hotel):
Welcome to Caribou Highlands Lodge on Lutsen Mountains, Minnesota's and the Midwest's largest ski destination located at the tallest mountain in the Midwest. Caribou Highlands is Minnesota's favorite ski resort. Our location nestled in amongst the Sawtooth Mountains just one mile inland from Lake Superior's North Shore, offers great views and a unique ski experience. Where else can you get big skiing and enjoy the unbroken Lake Superior horizon at the same time.The mountain views as enjoyed from our lodge rooms, condos, townhomes and spacious four-bedroom Poplar Ridge log homes are magnificent. Take the mountain gondola to the top of Moose Mountain and enjoy the breathtaking vistas of wide open water of Lake Superior.A Minnesota Family Ski ResortOnce you arrive at Caribou Highlands family ski resort in Lutsen, you'll find so much to do that there's no need to drive further. We have many resort activities that are offered as complimentary guest services, and are included in the very popular Explore! program. One of our most popular activities is the Mountain Kids Camp where kids are entertained with games and activities that are both challenging and fun. With so many choices of activities, it's nice to know there are also many ways to relax. There are three spa areas at the resort and an indoor pool. ... more   less 
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Also Known As:
Caribou Highlands Hotel Lutsen
Caribou Highlands Resort

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