For the July 4th holiday I had reserved a Nordic Whirlpool condo for one week. When I reserved I was informed there was also both indoor and outdoor pools and hot tubs, an award winning restaurant/pub that would be open daily for lunch and dinner and the room would have a private balcony. When we arrived the parking lots were roped off due to the roof being replaced and the shake shingles, tar paper and nails being everywhere. When asked how long this would be going on we were told 2-3 more days. The restaurant would only be available one night from 4-8, the indoor sauna was closed, the balcony was not private and the tv and internet would not be working due to the roofers having to remove the satellites. The balcony also had shingle pieces, nails, and other items on it along with roofers working above and next to the balcony. The room itself had the items described, although very old and outdated.
We checked out, received a full refund but being a holiday week we spent hours trying to find another place that could accommodate us for the week and had to split the time between two places.
Caribou Highlands should have notified us of these issues prior. We drove 10 hours to arrive to this and it certainly did not start our vacation off well.
- Official Description (provided by the hotel):
- Welcome to Caribou Highlands Lodge on Lutsen Mountains, Minnesota's and the Midwest's largest ski destination located at the tallest mountain in the Midwest. Caribou Highlands is Minnesota's favorite ski resort. Our location nestled in amongst the Sawtooth Mountains just one mile inland from Lake Superior's North Shore, offers great views and a unique ski experience. Where else can you get big skiing and enjoy the unbroken Lake Superior horizon at the same time.The mountain views as enjoyed from our lodge rooms, condos, townhomes and spacious four-bedroom Poplar Ridge log homes are magnificent. Take the mountain gondola to the top of Moose Mountain and enjoy the breathtaking vistas of wide open water of Lake Superior.A Minnesota Family Ski ResortOnce you arrive at Caribou Highlands family ski resort in Lutsen, you'll find so much to do that there's no need to drive further. We have many resort activities that are offered as complimentary guest services, and are included in the very popular Explore! program. One of our most popular activities is the Mountain Kids Camp where kids are entertained with games and activities that are both challenging and fun. With so many choices of activities, it's nice to know there are also many ways to relax. There are three spa areas at the resort and an indoor pool. ... more less
- Reservation Options:
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- Also Known As:
- Caribou Highlands Hotel Lutsen
- Caribou Highlands Resort