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Staybridge Suites Minneapolis Maple Grove
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Reviews (92)
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Reviewed 10 August 2008

Our family of four stayed in one bedroom suite with 2 queen beds. We found the accommodation excellent! The rooms were very well appointed and spotlessly clean. They had an excellent breakfast that included hot items. They also hosted an evening reception for a couple of hours that had hors d'oevers and drinks. Great idea for mingling with other guests .

Kudos to the entire Staybridge Team in Maple Grove!

  • Stayed: August 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Thank aguyand3girls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2005

Stay away from this property!!! I just stayed 6 nights here last week and probably and had bad experience overall. I should have got out there much sooner.

1) The room I was assigned had a bad odour. When I complained, all they did was sprayed room freshner which of course did not take away the smell. They did not offer me a change of room or anything.
2) Toilet flush had some issue - I had to call Front desk 2 times during my stay.
3) They will not clean rooms every day - only perform touch up. I requested them to do a full clean up after 3 days of stay but they denied.
4) I am a priority club member. I had provided them my member number during the time of reservation. However after I'd completed my stay I found out that they were not honoring the reward points. As per member services, its the property's discretion since my room rate was corporate room rate and it was below their cutoff rate. The member service staff was not friendly and was not willing to help.

I've told to myself that I would never stay with any properties that belong to ICH Hotels Group.

  • Stayed: October 2005, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
4  Thank traveltweet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TorgersonProperties, VP, Sales & Marketing at Staybridge Suites Minneapolis Maple Grove, responded to this reviewResponded 7 April 2009

Thank you so much for your feedback. We really appreciate the opportunity to learn from the feedback our guests provide. We always strive to provide excellent service to our guests, along with a clean, comfortable suite where everything works properly. We sincerely apologize that you were disappointed with your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2015
Google Translation

  • Stayed: October 2015, travelled on business
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaybridgeSuitesMG, General Manager at Staybridge Suites Minneapolis Maple Grove, responded to this reviewResponded 5 November 2015
Google Translation

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Reviewed 16 July 2015 via mobile
Google Translation

Stayed: July 2015, travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chad P, Manager at Staybridge Suites Minneapolis Maple Grove, responded to this reviewResponded 20 August 2015

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Reviewed 5 November 2014
Google Translation

Room Tip: 101 im Erdgeschoss war ok - aber man muß die Fenster geschlossen halten
  • Stayed: November 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaybridgeSuitesMG, General Manager at Staybridge Suites Minneapolis Maple Grove, responded to this reviewResponded 14 November 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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