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“Nice waterpark but not the friendliest staff”

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Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes
Ranked #6 of 8 Hotels in Maple Grove
Certificate of Excellence
Fargo, North Dakota
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Nice waterpark but not the friendliest staff”
4 of 5 bubbles Reviewed 9 June 2014

Our room was clean, the waterpark is great for kids. I was surprised the front desk staff wasn't very friendly or any staff for that matter. We had several questions and she seemed more annoyed then anything. Our floor was very noisy after 10pm as well.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cou M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMG, General Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review, 12 June 2014
Thank you for giving us your feedback, comments and compliments, we will definitely share your information with our entire management team. Our goal is to exceed every guests expectations every stay and ensure that they have a memorable, relaxing and enjoyable stay at the Holiday Inn Maple Grove/Arbor Lakes. We would love the opportunity to be your home away from home again on your next trip to the area.
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231 reviews from our community

Traveller rating
    97
    78
    34
    13
    9
See reviews for
131
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4
59
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Grand Forks, North Dakota
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 17 May 2014

We have booked a group reservation, and management has treated us with complete disrespect. We have been lied to about not being allowed to stand outside the hotel in the middle of the afternoon talking (it's a security concern), we were threaten with being thrown out by the MANAGER because my wife and I stopped to talked to another couple outside the elevator for a MINUTE. (People are not allowed to stand in commons areas, it's a security concern), I witnessed two children, not in our group be yelled at that they could not be in the hallways this afternoon, and all they were doing was walking to the pool?!? I am a university administrator, and have traveled all over the world, and the level of this managements mistreatment of all guests in this hotel is beyond reprehensible. This manager needs to be addressed and held accountable for her actions.

I did try to move to another hotel, but unfortunately they were all booked in the area, so I am stuck here. This is unfortunate, as we have been staying here for years, I hope it is not our last visit.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dbl_dwn21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMG, General Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review, 20 May 2014
Thank you for the feedback with regards to your recent stay with us. On behalf of our entire team, we sincerely apologize for the lack of service and follow through on our behalf. We will address your concerns with our management team to insure that we provide a much better experience in the future.
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ldybug252000
Level Contributor
86 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 28 April 2014

This hotel and waterpark was surprisingly nice. Can't count the number of times I have passed it and never stayed. Was very clean & well kept. A bit disappointed that I didn't make it to the waterpark, every time we tried to go it was wayyyy to crowded and didn't seem like it would be enjoyable, so tried to go when it died down a bit but it never did. But hopefully I will be able to make it back. I did think it was a bit overpriced, but was a nice place.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ldybug252000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMG, General Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review, 29 April 2014
Thank you very much for the feedback on your stay with us at the Holiday Inn Maple Grove/Arbor Lakes, we will share your comments with our amazing and dedicated team. We would appreciate the opportunity to be your home away from home again, please come back and completely fall in love with the hotel!
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Milwaukee, Wisconsin
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 18 April 2014 via mobile

I recently stayed here on a business trip. I was pleasantly surprised first of all with all of the great stores and restaurants nearby. I was in heaven. Then I continued to be pleasantly surprised at how nice the hotel was. Although there was no continental breakfast, there is a restaurant in the hotel where you can purchase breakfast at a reasonable price. I am looking forward to my next visit.

Stayed April 2014, travelled on business
Helpful?
Thank rberndt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMG, General Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review, 21 April 2014
Thank you very much for your great feedback! On behalf of the entire team at the Holiday Inn Maple Grove/Arbor Lakes, we thank you for taking the time to give us your compliments and will share your comments with our dedicated staff!. We look forward to seeing you on your next trip to the area.
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London, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 13 April 2014 via mobile

We stayed in room 332, very clean and comfortable! The room cost $226 including tax, which included 4 water park passes and up to 4 kids eat free with the purchase of an adult meal from either of two of their restaurants. I've paid less at other hotels, but we got this room on very short notice, so we were willing to pay a little more for it. Our toddlers aged 3 loved the pool, and it was also adult friendly with a large hot tub area.

The pool area was large with lots of seating. Be sure to bring your flip flops. The water park bathroom floors weren't as clean as I like, with lots of wet paper, but flip flops are good enough for this issue. The pool has lots of fun areas for kids of all ages to be entertained, and there are life jackets available for kids to be safe. Life guards also closely monitor the pools.

There is a pool side restaurant, which has great pizza and other family friendly options for when you want to break to eat and then return to the pool. The breakfast buffet looked okay. I didn't eat, but my family did and seemed to enjoy the options. The dining room chairs in the breakfast area are sticky sticky sticky, but I can see why - combination of kids and syrup, with lots of fun distractions, including an awesome pirate who visits your table and gives kids tokens for the arcade which is hidden on the second floor of the hotel.

We stayed on the third floor which was nice and quiet!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank debstarlight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMG, General Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review, 15 April 2014
Thank you for taking the time to give us your comments and feedback on your recent stay at the Holiday Inn & Suites Maple Grove/Arbor Lakes. Our team prides themselves on providing our guests with a memorable experience, great service and a few special touches like breakfast with our "house pirate" Jack Sparrowed! We always share all guest information with our entire staff and we hope to see you again on your next trip to the Arbor Lakes area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 6 April 2014

A nice hotel to stay with the kids for spring break. It's a bit over priced for just basic water park. Some of the staff way over the top when entering the concession stand area where the water park is located. No reason for you to be restricted from taking photos or just hanging out in that area, I understand if you enter the pool area but forcing guest/visitor's to purchase wrist bands when your fully dressed, I think is a bit much. That would be my only negative encounter. The lifeguards rock, along with front desk extra thanks to Maghan. I will return the location is great.

Room Tip: 1st floor with balcony was a plus with the kids. Place your in house room order before 10pm, otherw...
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Giles115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMG, General Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review, 9 April 2014
Thank you for taking the time to give our team your feedback, we appreciate your comments and will share them with our entire staff. We do reserve the waterpark for only guests of the hotel and do not sell any passes to the public, so our guests have a great waterpark experience. Thank you again, we hope to see your family on your next trip to the Arbor Lakes area.
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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 29 March 2014 via mobile

We stayed for one night and had a wonderful experience. Room is large, clean. Temperature control was reliable unlike some hotels we've stayed. Pool was on small side but comfortable. Fitness equipment nice and new and working; awesome!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Justash13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMG, General Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review, 31 March 2014
On behalf of our entire team, I would like to thank you for taking the time to share your experience with us. Our staff strives to ensure that every guest has a memorable, relaxing and enjoyable time with us. We always share guest feedback with our entire team and constantly work to improve our service, efficiency and responsiveness. Thank you again, we would appreciate the opportunity to be your home away from home on your next visit to the Arbor Lakes Area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes

Property: Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes
Address: 11801 Fountains Way, Maple Grove, MN 55369-7203
Phone Number:
Region: United States > Minnesota > Maple Grove
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 8 Hotels in Maple Grove
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes 3*
Number of rooms: 136
Official Description (provided by the hotel):
Welcome to Our Maple Grove Hotel in NW Minneapolis! Ideally situated in the heart of the Arbor Lakes Shopping and Entertainment District with easy access to I-94, I-494 and just off I-694, the Holiday Inn Hotel & Suites at Arbor Lakes in Maple Grove, MN is a beautiful Venetian-themed hotel that features grand accommodations that put you close to NW Minneapolis' most exciting attractions and businesses. Corporate travelers appreciate our Maple Grove, MN lodgings near major businesses such as Boston Scientific, Target, Cargill, Great River Energy and Medtronic. Over 1,900 square feet of meeting space, a 24-hour business center and free high-speed Internet access are provided to accommodate our guests' professional needs. Guests of our Maple Grove, Minnesota hotel enjoy visiting the Shoppes at Arbor Lakes, the Hubert H. Humphrey Metrodome, the Mall of America and the Science Museum of Minnesota in nearby St. Paul. Downtown Minneapolis offers plenty of dining, shopping and entertainment options less than 10 miles away. During your stay, we encourage you to take advantage of our hotel's Palazzo restaurant & lounge. An indoor, heated pool & whirlpool and a well-equipped fitness center are provided for your convenience, while our exclusive, indoor Venetian Waterpark is open Friday - Sunday for the best in recreation. As you plan your trip, we invite you to explore our exceptional Maple Grove, MN hotel rates and make your reservations today. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Maple Grove - Arbor Lakes
Holiday Inn Maple Grove
Maple Grove Holiday Inn

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