We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Complementing Front Desk person”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Extended Stay America - Minneapolis - Maple Grove
Ranked #8 of 8 Hotels in Maple Grove
Reviewed 14 December 2012

Highest compliment to Joanna at front desk check in. Friendly, helpful, great smile,great personality. She was helpful and always available. When asked, can she print out our boarding passes for Southwest, she did. We had to leave before they open at 7 am and she sent our check out receipt to us. She also sent out mail for us.

  • Stayed: December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Diane F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eleal, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this reviewResponded 15 December 2012

Thank you for your great review of our Staff. I'm glad that JoAnn was able to accommodate all of your needs and requests. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (100)
Traveller rating
Traveller type
Time of year
Language

76 - 82 of 100 reviews

Reviewed 13 December 2012 via mobile

The staff is wonderful. I want to say Thank You to a housekeeper hidie, you made my day!! My room was clean, my toilet paper was even folded nicely, it's those little things that made my day just a bit brighter. I only ask for some kind of breakfast...Will be back again in the spring. Thank You all for your smiles, and clean rooms!!!

  • Stayed: December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank luvmy4paws
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eleal, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this reviewResponded 15 December 2012

Thank you for your great review of our Extended Stay America in Maple Grove and mainly about your comments about our Staff . I'm very glad to hear that Hidie provided your room exceptional services during your stay with us. Thank you again for your review and we look forward to seeing you again this spring which by then we will serve a 'Grab and Go' breakfast.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2012

I recently visited family in the Minneapolis area and was so pleased with my stay at Extended Stay America in Maple Grove, Mn. The location of the hotel is beautiful. It is nestled among maple trees that displayed beautiful fall foliage. As I drove up to the hotel, the lovely fall mums in assorted brillant colors caught my attention. The clean, fresh smell of the reception area was very welcoming. I was greeted by the JoAnne at the front desk. She was so very pleasant, professional and knowlegable about the area and answered all my questions regarding shopping, restaurants and sites to visit. The rooms were spacious and clean with new beds. Heidi and Megan were wonderful in housekeeping!! Glen, in maintenance, made sure everything was perfect!! Carleta and Shane were very welcoming as well. I highly recommed this hotel!! I will be back to visit soo. Thank you to the wonderful staff in Maple Grove for a job well done!!

Room Tip: I rented two rooms on the first floor and both rooms were in a good location. They were very clean...
See more room tips
  • Stayed: September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Deborah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eleal, Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this reviewResponded 23 October 2012

"I would like to personally thank you for taking the time to write a review about our Hotel in Maple Grove, Minnesota. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Also, thanks as well for the acknowledgement of our Staff as well. We truly appreciate such comments.

Thank you for choosing Extended Stay Hotels and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location."

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2012

The place was suggested by my company and so close to my job. It was my first experience with ESA. Being accustomed to on-site amentities, I was expecting more but find its the lowest price around for fully equipped room facilities. Sometimes no staff was around or in the back room and have to wait for someone to come to the front desk. I suggest they put a bell on the desk to get someone's attention. Some staff is knowledgeable on what's nearby that other staff not familiar with the area need to know for guest inquires. I also suggest the hotel put out treats on the front desk with flyers for guests on whats nearby with addresses and phone numbers. One of the staff (Carlotta) was very helpful and glad she recommended Lifetime Fitness next to the community center so if you are in town looking for a good deal, see Adam Norman 763.420.8282.

Room Tip: If you are more interested in a cheap price with no amentities other than a kitchenette than this is...
See more room tips
  • Stayed: September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank R C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eleal, Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this reviewResponded 11 October 2012

Thank you for taking the time to write a review of your stay at Extended Stay America - Minneapolis - Maple Grove. In response to your feedback, I am in agreement on your suggestion to place a bell at the desk to which we have since implemented. We will also work more with our Staff to ensure they are well educated on the Property’s surroundings thus ensure they communicate such with our guests better. Thank you again for providing us with your feedback. If you have any additional feedback, please reach out to me at eleal@extendedstay.com.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2012

I did the same, booked hotel through price line ans was very disappointed that the room was not clean and the staff were OK with that. Unfortunately, my stay had to be extended. I have never been to a hotel that does not take pride in cleanliness, courtesy, and professionalism for it guest. My children and I all woke up with some type of bumps on our bodies, people were loud and knocking on walls until 3 in the am, alerted front desk and nothing was done about anything!!! Never will I recommend extended stay to anyone after this visit to Maple Grove Extended in Minnesota!!

  • Stayed: September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank All_about_Family580
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this reviewResponded 1 October 2012

Thank you for taking the time to make us aware of your experience at our hotel. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology.

We maintain strict quality control standards, which demand that every room is inspected prior to making it available to our guests. Clearly there was a failure in our system during your stay; thus, I’ve personally met with all of our staff and used your review as a sample to demonstrate in which specific areas we can improve upon.

Also, all of our hotels, from the in-room features, to the design of the guest room hallways is an integral part in creating a "home away from home" experience for our guests. Since we recognize that a quiet, relaxing environment is critical to this goal, we have several systems to ensure that noise from within or outside the hotel doesn't interfere with your stay. Although rare, there are instances where a guest may hear noises from the surrounding area. Whenever we are informed of such disturbances, our standard procedure is to promptly identify the source of that disturbance and resolve it. I take full responsibility that we were unable to resolve this situation to your satisfaction during your stay as noted.

Again, I apologize and promise you that we are committed to your total satisfaction. If there is anything you would like to discuss further with me or our guest relations team, please don't hesitate to contact us by visiting our website and clicking on the Contact Us link at the bottom of the page. I do hope you will give us the honor of having you as a guest again if future travels will bring you into our area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2012

I love staying at the Extended Stay because of its location and because I can always count of JoAnn and Glen for anything I need. This hotel has a great location off the freeway but close to lots of eating, shopping and businesses in Northwest Minneapolis. The hotel has just upgraded itself and is still a great value for the traveler staying for any length of time.

Room Tip: Stay in the back of the hotel and you will be away from any distractions in front if any....
See more room tips
  • Stayed: August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Duane_the_Pain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this reviewResponded 1 October 2012

It was very kind of you to for take the time to publish such a positive review of your stay at our hotel. Our company motto is "Excellence Every Day, Every Way", and my promise to you is that we will continue to operate according to this practice.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2012

I booked this hotel on Priceline, my first time using that site, and the last time. I called the hotel directly to specifically ask for a non-smoking room because cigarette smoke is a trigger for my migraines. The person who answered the phone said yes, it was a non-smoking room. When I got to the room I was so disappointed. The room was very unclean and smelled. The beds are horrible! They must be the original beds, and pillows! There were black bugs by the tub. During the night I woke up because the cigarette smell was so horrible! I don't know if it was coming through the bathroom vent or what but it was worse than earlier! When I checked out the front desk person didn't even ask me how my room was, or how my stay was, is that a clue? Perhaps they don't want to even hear it! I was in such a hurry to escape I didn't even say anything! My kids were so disgusted also, and they are boys.

Room Tip: Go elsewhere if you want a good room.
See more room tips
  • Stayed: August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Melshopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this reviewResponded 6 September 2012

I recently received a copy of your review of our hotel. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

As well, upon request, guests will be placed in a non-smoking room. Knowing that many people have allergies or do not smoke, we place great importance on this. Please accept my apologies that while you were in a non-smoking room, you experienced some second hand smoke. I have spoken with our maintenance team, and they are looking into the issue to ensure it is corrected and does not happen again in the future.

Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope that you would give us the pleasure of having you as a guest again at this hotel or any other brand location in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Maple Grove hotels
4.6 mi away
Cambria hotel & suites Minneapolis Maple Grove
0.1 mi away
Hilton Garden Inn Minneapolis/Maple Grove
1.7 mi away
Hampton Inn Minneapolis NW Maple Grove
Show Prices
Show Prices
Show Prices
1.7 mi away
Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes
1.4 mi away
Asteria Inn & Suites
Asteria Inn & Suites
#7 of 8 in Maple Grove
22 reviews
1.7 mi away
Courtyard Minneapolis Maple Grove/Arbor Lakes
Show Prices
Show Prices
Show Prices

Been to Extended Stay America - Minneapolis - Maple Grove? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - Minneapolis - Maple Grove

Address: 12970 63rd Ave N, Maple Grove, MN 55369-6001
Phone Number:
Region: United States > Minnesota > Maple Grove
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #8 of 8 Hotels in Maple Grove
Price Range: £66 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Minneapolis - Maple Grove 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, Travel Republic (UK), Ebookers, Extended Stay, Cancelon, Evoline ltd and 5viajes2012 S.L. so you can book your Extended Stay America - Minneapolis - Maple Grove reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Maple Grove
Maple Grove Extended Stay

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing