This hotel is lacking in professionalism and customer service. I booked my stay from Hotels.com and called ahead to inform the hotel I would be arriving late. I was told no problem. When I arrived at 2 am. the clerk told me he had given my Non-smoking room away as he shrugged his shoulders with no concern. He offered me a smoking room. GROSS! I would never expose myself to that stench as well as ruin all of my clothes, hair and luggage. He told me I would have to take it up with Hotels.com for a refund. After dealing with hotels.com the manager would not refund my reservation claiming they had a "room" for me. They did not honor my reservation. Horrible service and I will never stay and will advise everyone I know locally to never stay in this hotel. I should have read more of the reviews prior to my reservation. I found a very clean, professional hotel a couple miles away that I would highly recommend to anyone visiting Maple Grove.
I can't believe this place is still in business.
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- Also Known As:
- Extended Stay Maple Grove
- Maple Grove Extended Stay