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Fairfield Inn & Suites Minneapolis-St. Paul Airport
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Reviews (271)
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All reviewsshuttle servicesausage gravymaintenance stafffree breakfastwithin milesrental carcomfortable bedsan early flightyogurtshort stayquiet neighborhoodnice hotelflight pathst paulbusiness centermorning breakfastmake your own waffles
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Reviewed 8 February 2014

Unfortunately, we were unable to fly out of msp as planned, so booked a room at this hotel. They were absolutely wonderful ! From the driver, Scot that drove us to the hotel, to the front desk girls, Alexandra and Hope, we had a wonderful experience. They upgraded us to a suite because of our flight change and were very nice and very helpful. They actually made staying another night in the cold and snow of Minnesota more pleasant. I would make sure I stayed here again, even if I had to drive extra miles to get here!

  • Stayed: February 2014, travelled as a couple
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Thank Richie1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2014

First time staying here. The hotel is right next to the airport and the shuttle makes it easy to catch a flight whenever you need. The staff is very friendly as compared to most hotels in this category and they went out of their way to make me feel welcome when I checked in. There are not a lot of options near the hotel when it comes to restaurants or convenience stores, but the staff gave me some menus for some local delivery places on check-in. The rooms are clean, the beds are comfortable, and the breakfast is pretty good. Can't beat the value in this one. Obviously the management is fully engaged in the day to day operation of this facility and they do a good job hiring nice people.

  • Stayed: January 2014, travelled solo
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Thank sgunderson94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2014

This hotel has terrific amenities including an indoor pool, hot tub and small fitness room. The free breakfast includes nice hot options, as well as cold. They also offer courtesy shuttle service to and from businesses within a 5 mile radius, making it easy for guests without cars to get meals, flights or even go to the Mall of America.

The staff is friendly, and the site is clean. The rooms contain a variety of pillows, ensuring comfort and pantene shampoo and conditioner are provided.

Stayed: January 2014, travelled on business
Thank Judith H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2014

The people here are what make this hotel great. They have a 24 hour shuttle to the airport, and if you happen to leave for the airport before breakfast, they make you a bag breakfast to go. The people remember you, and work hard to make everything work out right. They even understand if you are crabby with minimal sleep!!!! Always stay here before an early flight.

Room Tip: Upper rooms are quieter, and stay away from the pool area
  • Stayed: December 2013, travelled as a couple
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Thank squatchmeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2013

I know this property was "updated" a few years ago, but it is just seeming sort of tired. Lots of cracked tiles in the bathroom, bad odors in the corridors, worn looking breakfast area.

Service wasn't particularly attentive. And some obvious things were ignored. For example, we were there when it was extremely cold out. Yet, the automatic doors would open, and stay open, whenever anyone was at the front desk. That made the whole reception area, and the breakfast area, way too cold for comfort. Doors like that can be adjusted, but clearly the hotel hadn't. We asked at the desk (where the reception person was wearing a coat) and the person acted like no one had ever thought of it.

Also, while the breakfast was OK, it just didn't seem like the same quality or attentiveness as other Fairfields. For example, spills and dirty tables were left uncleaned for too long. While guest obviously should clean up after themselves, if they don't the hotel should take some ownership to do so.

  • Stayed: December 2013, travelled as a couple
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Thank KV-MKE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Manager at Fairfield Inn & Suites Minneapolis-St. Paul Airport, responded to this reviewResponded 30 December 2013

Dear KenMKE,
Thank you for reviewing our hotel. I'm sorry to hear that your expectations were not met while you were our guest. I appreciate your feedback, and will use it to better our hotel for future guests. I hope that you might allow us another opportunity to serve you should you find yourself in the area again.

Sincerely,
Hope K.
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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