After leaving the hotel, we were charged with a smoking fee when no one smoked (we are non-smokers) in the room. They claim they took pictures yet refuse to show us. We called and spoke with a manager who told us he would not argue with us and left it at that. We checked our bank statement and the charges did not match with what was on the invoice. Again, we called management and they stated they didn't want to argue with us, they wouldn't even fully explain it. The customer service was horrible, the manager was arrogant, fake smoking charges, small rooms, carpets had bleach stains, room was small. Horrible experience.
- Official Description (provided by the hotel):
- The luxurious, historical W Minneapolis Hotel - The Foshay inspires innovative style in a soaring icon of art deco splendor. Take in splendid art, music, shopping, dining and theater. ... more less
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- Also Known As:
- w Minneapolis - The Foshay Hotel Minneapolis
- w Hotels Minneapolis