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“Loved it”
Review of Hilton Minneapolis

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Hilton Minneapolis
Ranked #16 of 52 Hotels in Minneapolis
Certificate of Excellence
Reviewed 23 August 2014

I stayed here recently for business, and appreciated the quick check-in, professional staff, and restaurant with huge servings. (Yes, I like to eat!) Top marks, however, go to the large room with the most comfortable bed ever in a hotel. I would trade the Hilton's bed for my own in a heartbeat. As an exhausted traveler, this was delightful surprise. There was a large conference at the hotel, and I was allowed to check in several hours early. On the down side, the room was poorly cleaned, perhaps due to the early check-in. A kind note to the cleaning staff soon rectified the problem, with chocolates to boot! Overall, the hotel felt very safe for a solo traveler, and with a Starbucks cart in the lobby and a short walk to many great restaurants, it was a good choice.

  • Stayed: August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Aquarius70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMinneapolis, General Manager at Hilton Minneapolis, responded to this reviewResponded 2 September 2014

Thank you for this review! I am glad to read that you enjoyed our restaurant, staff, newly renovated room, comfortable bed and Barron's Brew serving Starbuck's Coffee. We too love the beds...you can always check www.hiltontohome.com for some Hilton touches to add to your own home! Thank you again for this review, I hope we have the chance to welcome you back to Hilton Minneapolis!

Sincerely,

John E. Luke
General Manager

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Reviewed 22 August 2014 via mobile

I stayed here as a conference attendee and the location for that couldn't be beat. There were no major issues here - they have comfortable furniture and a really nice gym with pool. However, there are just these little inconsistencies that made it an unremarkable stay. First, all of downtown Minneapolis has free wifi but somehow Hilton feels it's appropriate to charge for wifi so it's not accessible anywhere except the lobby (really? For $200 a night you can't include wifi?). Also, they routinely had one or two people at the front desk at all times. This is a large hotel and the lines were always quite long. And lastly what really bugged me is that anyone can get in the elevators - no key card access is required despite the presence of card readers.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Mahjarunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMinneapolis, General Manager at Hilton Minneapolis, responded to this reviewResponded 2 September 2014

Thank you for this review. I am glad to see that you enjoyed our close proximity to downtown attractions, fitness center, comfortable accommodations and overall had no issues. I would like to apologize for any wait you incurred at our Front Desk - I will be sharing your comments with my Director of Front Office Operations. As a complimentary amenity to all guests we offer free wi-fi in our lounge and lobby. This includes a connectivity station with complimentary access to PC's, MACs, hardwired internet and has printing capabilities. Again thank you for this review; we hope to welcome you back in the future.

Sincerely,

John E. Luke
General Manager

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Reviewed 21 August 2014

Don't bother expecting to be fed if you arrive within 1/2 hour of closing. Food was gone and not replenished. Staff indicated that if the kitchen did not send up food, they could not put it out. One morning all of the bread (bagels) was gone before breakfast time finished, the oatmeal was tempid, and the fruit bowl empty.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank Patricia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMinneapolis, General Manager at Hilton Minneapolis, responded to this reviewResponded 2 September 2014

Thank you for bringing your experience in our Executive Lounge to my attention. We want to make you feel welcome, cared for, valued and respected. I would like to sincerely apologize for the service you received - it is not up to our high standards. I will bring your experience to my Director of Front Office Operations as well as my Director of Food & Beverage in effort to ensure this does not happen again. Again, thank you for the opportunity to make it right.

Sincerely,

John E. Luke
General Manager

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Reviewed 21 August 2014

Stayed in August of 2013 for a getaway weekend. Nice place, close to downtown Minneapolis, plenty of restaurants to visit in the area and great nightlife. Lots of places to just people watch, close to Loring Park and walking distance to Target Field. Would stay again in heartbeat.

  • Stayed: September 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Pete O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMinneapolis, General Manager at Hilton Minneapolis, responded to this reviewResponded 2 September 2014

Thank you for this review - I am so glad to hear that you enjoyed our close proximity to downtown attractions! I hope we have the opportunity to welcome you back in the future.

Sincerely,

John E. Luke
General Manager

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Reviewed 21 August 2014

We waited in the honors line for hours just to be told that we couldn't check into our room until at the earliest 7:00 P.M. Apparently a very large group made arrangements for a late checkout. Everyone that made reservations was simply out of luck.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank Kimberly T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMinneapolis, General Manager at Hilton Minneapolis, responded to this reviewResponded 25 August 2014

Thank you for sharing your experience. I would like to apologize for the inconvenience you experienced during check-in and assure you that we take your comments very seriously. I have brought this issue to my Director of Front Office Operations; we will be using your review to take corrective action ensuring this does not happen in the future. I would like to personally follow up and apologize again, please call me at your earliest convenience. My direct line is (612) 397-4800.

Sincerely,

John E. Luke
General Manager

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Reviewed 20 August 2014

This was a nice, quiet hotel. I like the steel ice containers that kept the ice from melting too soon. The hotel has a Starbucks with limited menu in lobby which was nice. No issues with check in or check out and staff was very friendly.

  • Stayed: August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Melissa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMinneapolis, General Manager at Hilton Minneapolis, responded to this reviewResponded 2 September 2014

Thank you for sharing your experience! I am so glad that you enjoyed your stay, our staff and Barron's Brew in our lobby selling Starbucks Coffee. I hope we have the chance to welcome you back.

Sincerely,

John E. Luke
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

The Hilton Hotel is spectacular. The rooms for spacious and clean. The food in the restaurants was excellent. The staff were always friendly and helpful. I would definitely stay here again. The location was perfect to walk to restaurants and the Light Rail to travel to the Mall of America. The phrase "Minnesota Nice" definitely describes the city and the people.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Victoria W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMinneapolis, General Manager at Hilton Minneapolis, responded to this reviewResponded 5 September 2014

Thank you for your review! I am very pleased to read that you enjoyed your stay, our restaurant, newly renovated rooms and staff! We all look forward to welcoming you back in the future.

Sincerely,

John E. Luke
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Minneapolis

Address: 1001 Marquette Ave, Minneapolis, MN 55403-2418
Phone Number:
Region: United States > Minnesota > Minneapolis > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Minneapolis
#9 Luxury Hotel in Minneapolis
#9 Business Hotel in Minneapolis
#13 Romantic Hotel in Minneapolis
#13 Family Hotel in Minneapolis
Price Range: £72 - £189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Minneapolis 4*
Number of rooms: 821
Official Description (provided by the hotel):
Experience style and elegance when you arrive to the city’s largest Four Diamond Hotel. Hilton Minneapolis is conveniently located in the heart of downtown and connected via skyway to many attractions including shopping, dining, entertainment and the neighboring Minneapolis Convention Center. Spacious guest rooms offer scenic views of downtown and reflect a sophisticated urban finish. Guest rooms include Serenity beds, in-room refrigerator, laptop safe, 50” high definition televisions, and complimentary in-room Wi-Fi for all Hilton Honors Members. The open lobby concept welcomes the world-traveler to indulge in the lively offerings from Ten 01 Social our centrally situated bar and restaurant. For those on the go, Ten 01 Market will satisfy any craving day or night. Other conveniences include FedEx Business Office, spa services, complimentary 24-hour fitness center, indoor pool and sauna. Executive Level features private Executive Lounge access and Concierge Services. ... more   less 
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Also Known As:
Hilton Minneapolis Hotel Minneapolis
Hilton Hotel Minneapolis
Minneapolis Hilton Hotel

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