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“Don't Hesitate to Stay Here...great location, even better Service!”

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Hilton Garden Inn Minneapolis Downtown
Ranked #7 of 52 Hotels in Minneapolis
Certificate of Excellence
GreenLeadersBronze level
Reviewed 9 April 2014

We recently stayed there for two nights because our daughter danced at a competition at the Convention Center. I called 5 hotels in the vicinity and chose the Hilton Garden Inn because of its close proximity to the Convention Center and because of the great price. Little did I know that I would be receiving such excellent service also! We checked in late Friday and were pleasantly welcomed by Amy at the front desk. She was prompt, friendly and efficient and answered all our questions. When I made the reservation, I asked for a room with a view and they did not disappoint. Our room was on the 8th floor with a great view overlooking the city. The room was clean and big enough and had comfortable sleep number beds! I liked the added touch of having a Keurig, microwave and refrigerator in our room. The next morning we had to leave early at 7:00 a.m. and the front desk staff said goodbye and when we came back, they acknowledged our return, making it very personal. We also dealt with Alona at the front desk who was very friendly and helpful. The bellboys (Dan & Mike in particular) and valet staff were very friendly and went out of their way to assist us with anything even if it was not part of their job. The Assistant Manager, John Kasper, was chatting with my husband while we waited for our car. He was friendly, personable & even took the time to save us a table at the lobby bar for the Badger basketball game! The Bartender, Mike, provided excellent service to our table during the game. We only needed to make eye contact and he was right there at our table (plus he is cute!). Ivona in the restaurant was there every time we walked through. She helped us in the restaurant and was always friendly. Needless to say, the staff very much impressed us with their fine service. We would definitely recommend this hotel to anyone needing to stay in downtown Minneapolis, especially for events at the Convention Center. We will stay here again when we get the chance!

Room Tip: Higher floors have better views! Ask to face the city!
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  • Stayed: April 2014, travelled with family
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3  Thank CircleofFriends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dustin P, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this reviewResponded 10 April 2014

Wow! What a rewarding review to read for myself and my entire staff. I couldn't be prouder of my team from my managers to my employees, all leading by example and showing our guests the true meaning of sincere and fun hospitality. This is truly why we are in this industry, to make wonderful connections with our guests and to create memorable experiences that are for all the right reasons. Thank you for taking the time to tell others about your experience, and for extensively going out of your way to mention employees by their names. It means the world to them and to our organization. We had a wonderful time hosting your group and hope to see you again the next time. Have a fantastic summer!

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939 - 945 of 1,416 reviews

Reviewed 8 April 2014

Stayed here in April during a convention. The hotel is just 2mins from the Convention Center and offers a spa, gym, restaurant and a small business center to print your boarding pass.
For a frequent traveler like me the Garden Inns hit the spot. 3 elevators despite being a smaller sized hotel, creative cuisine in the restaurant and very convenient features (free wifi, fridge, microwave in the room. Very clean not noisy, I am a Garden Inn fan.

  • Stayed: April 2014, travelled on business
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2  Thank Alex044
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dustin P, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this reviewResponded 9 April 2014

Thanks for joining the Garden Inn family. I love the brand and certainly feel much of what you said distinguishes us from all your other choices. Thanks for giving others a good picture of what to expect. We pride ourselves on the little things that make all the difference. It was a pleasure having you as our guest and thanks again for making the switch.

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Reviewed 8 April 2014

We had a pleasant stay. The pool was small and the pool room was very humid and full of chlorine. We had to pay the valet parking $12 extra dollars (in addition to the normall overnight parking rate) for 1 additional hour of parking.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Jodi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dustin P, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this reviewResponded 9 April 2014

Jodi D,

Thank you for telling us about your experience. I am sorry that your stay with us was not perfect. We will definitely look at the quality of our pool experience. We want people to enjoy the area and feel uncomfortable during the process. We should not have charged you an extra $12 for only an hour of parking. We need to be smarter about those decisions and look at the bigger picture. I hope you give us another opportunity to make this up to you. Thanks again for your feedback.

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Reviewed 7 April 2014

Excellent Service at the Hotel. Special kudos to Ms. Kayla Adams, Guest Service Supervisor who really stepped up and assisted our convention group! She smiled the entire time and worked with her team to make sure everything was handled and 100%! If you're flying to Minn... this is the place to stay at a great price!

  • Stayed: March 2014, travelled with family
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1  Thank joseph m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dustin P, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this reviewResponded 9 April 2014

Thank you for your great comments about Kayla and the hotel. She is a great employee and it is truly rewarding when our fantastic associates get fantastic recognition. Thank you so much for your business and for taking the time to give our hotel a review. We hope to have you as our guest again soon. Thank you!

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Reviewed 2 April 2014

The hotel is very nice, close to convention center but they were not prepared to deal with conference attendees coming & going at same time. Had to wait to store luggage, get cars from valet parking, & check out. No in room check out on TV. Rooms & hotel were great.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
1  Thank Sherry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dustin P, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this reviewResponded 7 April 2014

Sherry D,

Thank you for taking the time to give us your valuable feedback. It disheartens us all to realize your stay was not flawless and memorable. We did get very busy while your group was with us but we knew we were going to get busy. We want to be busy with wonderful groups such as yours so I apologize that we didn't handle everything as efficiently as we could have. I sincerely hope we have the chance to show you and your group next year the type of service and accommodations that I know we are capable of providing. We are certainly better than what we showed you. Please reach out to me if you need anything at all, and I whole heartedly hope that you will give us another chance in the future. Thank you.

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Reviewed 1 April 2014

Great hotel! Room very clean and comfy. I would recommend a room on the top floor so you can watch the beautiful skyline of downtown Minneapolis. A short walk to many good dining experiences such as Hell's Kitchen. Also, a very short walk to Target Center (Minnesota Timberwolves) and Target Field (Minnesota Twins). Will definitely stay again if I am in the area.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
1  Thank Elizabeth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dustin P, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this reviewResponded 7 April 2014

Elizabeth G,

Thanks for the awesome feedback regarding your experience at the Hilton Garden Inn in Minneapolis. The views are one of the best features of our hotel, as it sits just enough away from other buildings for a miraculous viewpoint. I am thrilled that you had a great stay with us and that you took the time to tell others about it. Come back and see us soon, and thanks again for your business!

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Reviewed 31 March 2014

Hilton Garden Inn in downtown Minneapolis is a great place to stay! The staff is fantastic and so very helpful ~ from answering questions on the phone before we arrived through check-in and departure. Very accommodating in every way! The location is so convenient to all downtown activities and shuttle service makes it even better!

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
1  Thank Thomas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dustin P, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this reviewResponded 2 April 2014

Thanks for your great comments about our hotel and about the staff. We have some amazing staff members on our team who epitamize the essence of hospitality. They truly thrive off of great comments and are rewarded with pride when they do a great job of going above and beyond. I am glad that we shined during your stay with us. We look forward to having you as part of our family again in the future and thanks for filling out a review for us!

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Additional Information about Hilton Garden Inn Minneapolis Downtown

Address: 1101 4th Ave S, Minneapolis, MN 55404-1022
Phone Number:
Region: United States > Minnesota > Minneapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Minneapolis
#3 Business Hotel in Minneapolis
#4 Family Hotel in Minneapolis
#6 Green Hotel in Minneapolis
#10 Romantic Hotel in Minneapolis
Price Range: £61 - £194 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Minneapolis Downtown 3*
Number of rooms: 210
Official Description (provided by the hotel):
Come and join us in the heart of downtown Minneapolis’ corporations and entertainment districts at Hilton Garden Inn Minneapolis Downtown. You’ll be within walking distance to the exciting Nicollet Mall shopping and just one block from Minneapolis Convention Center. Visit the Walker Art Center or see a show at the Orchestra Hall. Stay in a spacious guest room at this downtown Minneapolis hotel, all of which feature contemporary decor and include complimentary high-speed internet access. Stay energized with the hotel's indoor swimming pool and keep up with your routine with the modern cardiovascular machines and weights in our fitness center. Start each day with a delicious cooked-to-order breakfast at the Great American Grill® restaurant, or pick up supplies at the 24-hour Pavilion Pantry® convenience store. ... more   less 
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Also Known As:
Hilton Garden Inn Minneapolis Downtown Hotel Minneapolis

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