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“Excellent Service Every Time” 5 of 5 bubbles
Review of Hilton Garden Inn Minneapolis Downtown

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Hilton Garden Inn Minneapolis Downtown
Ranked #5 of 49 Hotels in Minneapolis
Certificate of Excellence
GreenLeadersBronze level
Milwaukee, Wisconsin
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent Service Every Time”
5 of 5 bubbles Reviewed 12 May 2014

Everyone from Dustin, the hotel manager, on down to the guys at the valet, the service is the best at any hotel I have ever stayed. I travel for work and pleasure to many hotels and these folks are the most welcoming and will accommodate any need I have. I would always recommend this hotel if you are staying in the Minneapolis area. The price is very good. The rooms are comfortable and clean also. The location is very convenient to the freeway. There are many bars and restaurants within walking distance. This is just an all around great place to stay.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Cortona1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dustin P, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this review, 13 May 2014
Christine F.,

Look how far we have come since the beginning! Hopefully we can laugh about it now, but sometimes it takes a mistake for us to learn and improve, but more importantly, to show you how much we care. We sincerely care about you and your experience and love seeing you every time you visit us. Thank you for taking the time to give us a review and for the loyalty and dedication you have shown us. We will do anything to keep you as our guest and as part of our family. I have a great group of people working with me and I am very proud of them and their ability to create positive experiences for our guests. They make my job very easy. We can't wait to have you back!
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Newmarket, Canada
1 review
5 of 5 bubbles Reviewed 9 May 2014

Nice property! Great location - close to everything downtown and the Metro (to Mall of America)! Great staff - helpful and friendly! Restaurant has decent food and is reasonably priced! Not sure why this hotel isn't rated with more stars. We would definitely stay here again!

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Peter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dustin P, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this review, 13 May 2014
Peter R.,

What a great review! Thank you for giving us your honest feedback. We are delighted that we were able to exceed your expectations and create a memorable experience for you. We all work very hard to show our guests that we care and that their experience means everything to us. While we don't always succeed, we never stop persevering and with comments like yours, it helps us stay motivated and rewarded. Thank you for your time and your business. We sincerely are grateful.
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Level Contributor
6 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 8 May 2014

This hotel is very conveniently located to the Convention Center. The staff were very helpful , friendly and courteous. The restaurant could use some new chairs, the old ones are starting to loose their springs. The pool isn't big enough and became crowed therefore we weren't interested in swimming, however they had a very nice exercise room. It was nice to have coffee available 24 hrs a day along with water , tea , hot chocolate and fresh baked cookies in the afternoon around 5 pm. I was very impressed when they were willing to shuttle me for free to the LRT so I could go to the Mall of America.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 524mindys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dustin P, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this review, 13 May 2014
Thank you for your great review! I know you have many choices regarding hospitality in Minneapolis thus we appreciate your loyalty to our hotel and to our brand. We are getting new chairs in the restaurant soon. They have been a long time coming but the end is near. We are very excitied and hope that you will join us again to see the difference. We have a lot of great things planned for the hotel in the near future so keep coming back to see us. We love operating the shuttle service for our guests and feel it truly sets us apart from other hotels in the area. Thank you again for choosing the Hilton Garden Inn Minneapolis and enjoy the summer!
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Eau Claire, Wisconsin
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 7 May 2014

This is always our first choice for a centrally located hotel in downtown Minneapolis. My wife and I really love this hotel. Great staff, super clean rooms and good value. They just do a great job all around

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank joelh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dustin P, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this review, 13 May 2014
Joel H.,

Thank you for continuing to make the Hilton Garden Inn Minneapolis your first choice in hospitality when visiting the Twin Cities. We value your loyalty and love spending time with you and your wife when come to visit. It is always rewarding to see familiar faces and connect with family. Thank you for taking the time to fill out surveys and give us your feedback. Have a great summer!
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1 review
5 of 5 bubbles Reviewed 5 May 2014 via mobile

I am a minneapolis local and was just stopping in for a snack and some drinks. Immediately i was greeted with smiling faces at the front desk. ( john, amy, and kamie). Though parking can be an issue the smiling faces i see when i go there make it worth while. Best staff i have ever had the pleasure of getting to know.

Stayed May 2014, travelled with friends
Helpful?
Thank Marz B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dustin P, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this review, 13 May 2014
Marz B.,

It was our distinct pleasure to have you as our guest! While every hotel has a few things they could do better, our staff truly makes the difference. Thank you for recognizing some of our wonderful team members who, day in and day out, do an amazing job representing the ethics and values we strive for. They put the “extra” in ordinary and I couldn’t be more proud of them. Please come back to your Hilton Garden Inn family soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Laguna Niguel, United States
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 30 April 2014

Very nice Hilton Garden Inn. The location is excellent and the staff is great. Could use a better room service menu and the food could be a little better. The rooms are very nice and the internet was easy access. I would definitely stay there again.

  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Stephen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dustin P, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this review, 13 May 2014
Steven E.,

We appreciate your time and your opinion. I am very sorry that your room service experience did not meet your standards. We pride ourselves in having great food quality and a competitive menu, but we will certainly use your feedback to reevaluate our options and ensure everything we have on the menu is top notch and can be prepared quickly and deliciously. It appears you enjoyed all the other aspects of your stay and we hope you give us the pleasure to serve you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
Level Contributor
81 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 29 April 2014

Very nice hotel. Clean, excellent breakfast (extra), and reasonable price. Very centrally located, walking distance for most of downtown attractions and restaurants. Easy to get to major expressways. It has a small gym and pool (good for kids).

  • Stayed January 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Leila M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dustin P, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this review, 13 May 2014
Leila M.,

We appreciate your feedback! We truly want to hear from our guests, good or bad, so we can know how we are doing and improve each and every day. I am so happy you thoroughly enjoyed your stay at the Hilton Garden Inn Minneapolis and we can't wait to have you back again the next time you are in town. Thank you for your business and loyalty. It means the world to us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Minneapolis Downtown

Property: Hilton Garden Inn Minneapolis Downtown
Address: 1101 4th Ave S, Minneapolis, MN 55404-1022
Phone Number:
Region: United States > Minnesota > Minneapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Minneapolis
#4 Family Hotel in Minneapolis
#6 Green Hotel in Minneapolis
#10 Romantic Hotel in Minneapolis
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Minneapolis Downtown 3*
Number of rooms: 210
Official Description (provided by the hotel):
Come and join us in the heart of downtown Minneapolis’ corporations and entertainment districts at Hilton Garden Inn Minneapolis Downtown. You’ll be within walking distance to the exciting Nicollet Mall shopping and just one block from Minneapolis Convention Center. Visit the Walker Art Center or see a show at the Orchestra Hall. Stay in a spacious guest room at this downtown Minneapolis hotel, all of which feature contemporary decor and include complimentary high-speed internet access. Stay energized with the hotel's indoor swimming pool and keep up with your routine with the modern cardiovascular machines and weights in our fitness center. Start each day with a delicious cooked-to-order breakfast at the Great American Grill® restaurant, or pick up supplies at the 24-hour Pavilion Pantry® convenience store. ... more   less 
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Also Known As:
Hilton Garden Inn Minneapolis Downtown Hotel Minneapolis

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