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“Beautiful Hotel”

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Kimpton Grand Hotel Minneapolis
Ranked #3 of 49 Hotels in Minneapolis
Certificate of Excellence
GreenLeadersSilver level
New York City, New York
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Beautiful Hotel”
5 of 5 bubbles Reviewed 11 July 2014

I stayed two nights in the Grand Hotel and I loved it. I travel often for work and this hotel is unlike any average hotel. From the decor in the lobby to the hotel room, it was all well done. The lobby had the look of a boutique hotel. The rooms were lush! I loved the comfy bath robes. The bath rooms were amazing. The large soaking tub with a tv above was such a nice and classy touch! After a particular long day, having that tub and a glass of wine was perfect. The bed was large and I slept well. I ate most meals at the bar and it was a very nice calm place. Joining their club is well worth it! You get free snacks if you join. I cannot wait for my next stay in this hotel!

Room Tip: Higher floor had a great view!
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Green Features: They offer you the chance to decline room cleaning. Each day you decline you received a credit to use at the restaurant/bar.
  • Stayed August 2013, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Deeannana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayden L, General Manager at Kimpton Grand Hotel Minneapolis, responded to this review, 21 July 2014
Dear Deeannana,

Thank you for being our guest and taking the time to write about us! From someone that travels as often as you and stays in many different hotels, your praise is so complimentary. I'm so glad that you were able to wind down a busy day by taking a soak in the luxurious tub! Those tubs are the best and it's a nice perk to be able to watch TV while soaking! I appreciate you mentioning our rewards program. We actually just revised it last week and it is now called Kimpton Karma. You can read all about it on the new Kimpton Hotels website. It's free to join and well worth it! We too can't wait for your return. Thanks again for sharing your experience!

Regards.

Hayden Lingerfelt
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964 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (213)
Date | Rating
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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 July 2014

The staff of The Grand Hotel Minneapolis went above and beyond in making our 25th anniversary extra special. From a magnificent room upgrade to wine and cheese, this hotel made our night amazing. Everyone we came in contact at the hotel really went the extra mile for us. Beautiful lobby, rooms and people! Thanks for making our anniversary special.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ann H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayden L, General Manager at Kimpton Grand Hotel Minneapolis, responded to this review, 21 July 2014
Dear Ann H,

Happy belated 25th Anniversary!! Thank you for choosing The Grand for your celebration. I'm so happy that our lovely staff made you feel pampered. I appreciate you sharing your experience and hope to see you again next year to celebrate your 26th!

Regards,

Hayden Lingerfelt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore, Karnataka, India
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 3 July 2014

I stayed here for one night and I found the experience great. The staff were friendly and the restaurant/bar on the first level is nice as well. My only grouse with this place was that they didn't have the default Airport transfers many other hotels in the Downtown area provide.

Room Tip: Try getting rooms above the 7th floor. That's where you get the best view of Minneapolis downtow...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank itsmeritesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayden L, General Manager at Kimpton Grand Hotel Minneapolis, responded to this review, 15 July 2014
Dear itsmeritesh,

I'm so pleased that you enjoyed your experience with us! Thank you for taking the time to write about it. I appreciate you spending some time with our fantastic bar staff in The SIX15 Room. They make some tasty craft cocktails and the inviting atmosphere is worth mentioning too! We indeed do not have a shuttle to/from the airport, but if you call the hotel we are always happy to schedule a town car to transport you. Thanks again for this lovely review! I hope you'll be back.

Regards,

Hayden Lingerfelt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
81 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 1 July 2014

My husband and I decided to head downtown for our anniversary and booked a room at The Grand Hotel for one night. We had researched hotels on the internet and this one seemed to fit the bill of "more romantic than business oriented".

This hotel is able to check off a lot of categories:

clean - check
good service - check
lobby ambience - check
good downtown location - check

Where it failed was in areas that are hard to define. For example, the bar is tiny and the night we were there the bartender seemed overwhelmed and undertrained - the drinks were sloppy. Not sloppy enough to send them back, but not worth the price either. The bar was crowded in a very uncomfortable way. We sat at the bar, fortunately, because people at the tables had to wait a long time for service. So much so that some patrons came up to the bar to pay because they got tired of waiting for their bill.

It also had no place for breakfast. We knew this going in, it was no secret. But we never realized what an inconvenience that would be until the next morning when we would have given anything for an elevator ride down to breakfast for a sit down coffee, paper, and a bite to eat. But what we failed to foresee was that there was no place close by to get a good breakfast. We ended up going across the street to some kind of business lobby where there was basically a food court along with its food court like atmosphere. Totally killed the ambience.

We were expecting it to be along the lines of The Driskill Hotel in Austin or The Arctic Club in Seattle; it failed on both accounts.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pilar C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayden L, General Manager at Kimpton Grand Hotel Minneapolis, responded to this review, 2 July 2014
Dear Pilar C,

I appreciate you taking the time to write about your stay with us. I'm disappointed that you were dissatisfied. I assure you that your experience at the bar is not typical. I don't know what day of the week you stayed with us, but we usually staff two bartenders with the exception of some Sunday and Monday nights, which are traditionally slower. I'm sorry that the bartender was overwhelmed and service was compromised. In regards to serving breakfast, we do actually have a restaurant on the second floor called Rare that serves breakfast every day starting at 7:00am. Please feel free to contact me if you'd like to discuss your experience. I appreciate the feedback.

Regards,

Hayden Lingerfelt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
174 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed 26 June 2014

The rooms in this hotel are nicely sized and the bathroom has a separate shower and tub. The closet was quite large and contained a safe and bathrobes to use.

This is a solidly constructed older building so I had no noise issues from other rooms or the hallways. There is of course, some city noise from the streets below, but certainly within reason.

There is a great fitness center here and that alone can make it worthwhile to stay here, but my favorite thing is the extremely comfortable bed. It's always very nice to find a hotel that knows how to make a bed properly and uses quality sheets and bedding.

I will certainly return for another stay.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MNSQ575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayden L, General Manager at Kimpton Grand Hotel Minneapolis, responded to this review, 2 July 2014
Dear MNSQ575,

Thank you for taking the time to share your experience! I'm glad that you were happy with the accommodations. Thank you for commenting on our comfy beds! A good night's sleep can be hard to come by when traveling. I will share your feedback about making the bed properly with our housekeeping team. They take so much pride in their work and will appreciate your comments. Thanks so much and come see us again!

Regards,

Hayden Lingerfelt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrisburg, Pennsylvania
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 23 June 2014

I booked this hotel at my client's recommendation. I stayed 4 nights and my room charges were paid in advance, which was around $1,200. I arrived at the hotel (11:30 PM) very late due to flight delays. First issue - head's up to debit card users - upon arriving I presented my debit card for incidentals, surprisingly the hotel required $70 per day up front ($300 total.) I do not carry a large balance on my card and so instead of just charging me for one day (like most hotels do) I had to transfer money or I would have not had continued access to my room. Second issue, as I mentioned I got in late and had not eaten dinner but I was told the bar / café was open till 1:00 AM. After finally getting into my room and came back down at 12:00 I could not get any food as the bartender was closing early because "it was slow". There were 5 other customers in the bar! Third issue - yes there is room service available 24 hours and I was starving in the morning so ordered breakfast. My coffee was left off the order. Fourth issue - my room card was deactivated before I checked out so could not get back into my room in the morning after getting coffee. Had to go back downstairs and wait in line to reactivate my card. I had to show my ID to do so.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayden L, General Manager at Kimpton Grand Hotel Minneapolis, responded to this review, 27 June 2014
Dear Susan C,

Thank you for taking the time to share your experience. We do indeed take an authorization of $75 per night for potential incidental charges. All hotels do this. It is necessary because there are so many charges that we allow to be billed to the room for convenience, such as restaurant, bar, spa, in-room dining, honor bar, etc. I apologize for the inconvenience of the bar closing early and I assure you that it's been addressed with all bar staff. They are supposed to remain open until our posted closing time. I'm sorry that our in-room dining attendant made a mistake and forgot your coffee. Please let me know if you were charged for it and I will of course reimburse you. I apologize for the inconvenience with your key card. For our guests safety, it is crucial that we ask to see ID. We certainly wouldn't want to issue a key to anyone that isn't registered on the reservation. Please feel free to contact me if you'd like to discuss your experience. Thank you.

Regards,

Hayden Lingerfelt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 19 June 2014

I travel to Minneapolis on a regular basis and, if a room is available, I stay here. The bar has great cocktails (and card games), the rooms are big and uniquely decorated (I always hope for a room with a stump). Easy skywalk access and free wifi make this a no-brainer.

Room Tip: If you get a stump in your room, you win.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bsmacdonald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayden L, General Manager at Kimpton Grand Hotel Minneapolis, responded to this review, 27 June 2014
Dear bsmacdonald,

Thank you for making The Grand your home away from home when you're in Minneapolis! I am so grateful for your loyalty! I'm glad that you are a fan of our bar, The SIX15 Room. Our engaging bartenders, delicious cocktails and food and unique decor make it such a fun place to hang out. Thanks for mentioning the stumps near the chairs in the guest rooms. I love them too! Our design team did a phenomenal job selecting some really attractive and unusual pieces. Thank you for writing about us. I'd love to meet you next time you're in town!

Regards,

Hayden Lingerfelt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kimpton Grand Hotel Minneapolis

Property: Kimpton Grand Hotel Minneapolis
Address: 615 2nd Ave S, Minneapolis, MN 55402-1902
Phone Number:
Region: United States > Minnesota > Minneapolis > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Minneapolis
#1 Luxury Hotel in Minneapolis
#1 Romantic Hotel in Minneapolis
#1 Spa Hotel in Minneapolis
#4 Business Hotel in Minneapolis
#16 Family Hotel in Minneapolis
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Kimpton Grand Hotel Minneapolis 4.5*
Number of rooms: 140
Official Description (provided by the hotel):
Enjoy singular style and hospitality at The Grand Hotel Minneapolis. Newly renovated, and located in the city's central business district in the heart of downtown, the hotel is connected on the skyway system to all corporate and leisure destinations. The hotel was named one of Travel + Leisure's 500 "Best Hotels in the World" and offers guests complimentary access to our 58,000 sf LifeTime Athletic Club and pool. A full service Aveda spa is also onsite for added relaxation. ... more   less 
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Also Known As:
Minneapolis Grand Hotel

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