- Room Service
This was my first time to Minneapolis. My husband went to Minneapolis for business and my daughter and I tagged along. I was hesitant to stay here after reading the reviews, but from the moment we pulled up to the front door, the staff members were so extremely nice and helpful. They did a great job of accommodating the needs we had for our toddler. We were given a spacious corner room with a great view of the city. Upon our expressing concerns for our daughter accessing the minibar, they removed the key. The bed was very nice and comfortable and the pillows were perfect.
The only drawback was getting to the room. It required taking two elevators. One that requires you to go through the Cosmos restaurant. To get to the skyway required a third elevator. From the skyway, it seems you can get almost anywhere in the city, if you don't mind a little indoor walking.
The bathroom was spacious and beautifully done. Although it does not have a bathtub, my toddler daughter enjoyed the rainshower :) The shower was nice and the water could get hotter than most hotels we've stayed at, which was nice.
For Pepsi product drinkers such as myself, they serve only Coca-Cola products.
The TV selection was pretty good for just about every taste. A little disappointing that they had a HUGE flat screen, but no HD!
We stayed here Sunday-Wednesday and switched to another downtown hotel that was SUPPOSED to be kid friendly. I wished over and over that we would have stayed at the Graves during our entire visit to Minneapolis. Will definitely plan to stay here again!!!
It's so great to hear how much you enjoyed your visit! We want every guest to feel relaxed from the moment they arrive, so we'll do whatever we can to help them feel at home. For both parents and toddler alike, it sounds like everyone had a wonderful time. Please know that our televisions are currently being replaced with HD so we definately appreciate feedback from our guests. Our staff will love hearing your compliments — we're so proud of the great job they do. Next time you visit Minneapolis, we hope you do stay with us again. We'd love to have you!
Booked an adv purchase rate- so decent price. Beds were EXTREMELY comfortable. A little dark in the common areas. BEST, BEST service from Doormen/valets. They always recognized us, gave great recommendations and directions.
We appreciate the fantastic review, Jami! It's great to know how much you enjoyed everything, from the comfy beds to our friendly staff. We hope that the next time you're in Minneapolis, you stay with us!
The hotel is located in a somewhat remote part of the city- you have to drive or take a cab to most places that I htink about when I think of Minneapolis. Not a deal breaker, but not what we expected. The staff was friendly enough but the hotel was empty. It had no energy. Ice was only available if you called room service, which means a tip, there were no drinking glasses in the room, yno carpet on the floors and although there wewas a dvd and cd player in the room, you had to crawl around on the floor to access the devices. On the good side, the room was attractive, the beds comfy and the shower was amazing. The restaurant on site was pricey, but the food was delicious. Probably wouldn't go back unless I had an amzing deal/
We appreciate your taking the time to provide us feedback. Customer reviews like yours are very important to a business like ours, and we will definitely discuss your comments with the team. It disappoints us that you didn't enjoy your stay more. This has been a particularly frigid winter, so downtown Minneapolis has been mostly low-key and chill (excuse the pun). We are in fact located in the heart of downtown, across from the Target Center and connected to the Skyway, so there is usually a lot happening around here. Visit during a less formidable weather season and you'll see for yourself. As to the amenities, we try to provide our guests with everything we can.
We hope that next time you visit Minneapolis, you give our hotel another shot. Maybe plan your vacation around an event like a concert so that you can make sure you have something to do. If you do, we're sure you'll love your stay that much more.