At first, I thought the restaurant's name was a light-hearted reference to a common complaint. As it turns out, the name is a pointed reference to the customer — who is, in fact, the waitress.
The concept is:
1. The customer fills out the order ticket with the food and drink items chosen by the members of the dining party. Don't forget to ID the name of your table so they know where to bring the food (yes, surprisingly, an employee actually delivers your food!).
2. The designated customer then walks to the cash register to place and pay for the order.
3. A server ultimately brings the food to your table.
So, what's wrong with that concept? Well, on the busy Sunday we visited for brunch, just about everything (the food was actually quite good, but the process soured the experience).
There's only one cashier. There is no queue. When it's busy, the people waiting to be seated mingle with those who are waiting to place and pay for their order. Finally, when you get to the cashier, and you learn that they are out of a certain item chosen by a member of your party, the process comes to a halt while you leave the line to return to your table, explain the situation and wait while the chump who had the lack of knowledge to know the kitchen was short on certain items chooses a substitute.
Then, it's back to the line, explaining to those behind you that you're not jumping the queue but finishing your "bad waitress" experience. The order is finalized and paid for, which allows you to return to your table and insert yourself into the 15 minutes of conversation that you missed.
DUMB! Really DUMB!
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