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“Bad Concept Spoils the Visit”

Bad Waitress Breakfast Joint & Coffee Shop
Ranked #321 of 1,905 Restaurants in Minneapolis
Price range: US$5 - US$13
Cuisines: Diner
Dining options: Lunch, Breakfast, After-hours
Restaurant details
Dining options: Lunch, Breakfast, After-hours
Reviewed 31 July 2017

At first, I thought the restaurant's name was a light-hearted reference to a common complaint. As it turns out, the name is a pointed reference to the customer — who is, in fact, the waitress.

The concept is:

1. The customer fills out the order ticket with the food and drink items chosen by the members of the dining party. Don't forget to ID the name of your table so they know where to bring the food (yes, surprisingly, an employee actually delivers your food!).

2. The designated customer then walks to the cash register to place and pay for the order.

3. A server ultimately brings the food to your table.

So, what's wrong with that concept? Well, on the busy Sunday we visited for brunch, just about everything (the food was actually quite good, but the process soured the experience).

There's only one cashier. There is no queue. When it's busy, the people waiting to be seated mingle with those who are waiting to place and pay for their order. Finally, when you get to the cashier, and you learn that they are out of a certain item chosen by a member of your party, the process comes to a halt while you leave the line to return to your table, explain the situation and wait while the chump who had the lack of knowledge to know the kitchen was short on certain items chooses a substitute.

Then, it's back to the line, explaining to those behind you that you're not jumping the queue but finishing your "bad waitress" experience. The order is finalized and paid for, which allows you to return to your table and insert yourself into the 15 minutes of conversation that you missed.

DUMB! Really DUMB!

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Thank HowdyDoody4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 - 15 of 139 reviews

Reviewed 25 July 2017

My friend and I thought diner food would be nice, so we went here. We had to wait to be seated, and that wasn't so bad. Maybe 5 minutes. We were informed how to order and had a lot of fun doing so. Then it all went downhill. We were never offered chips or a carafe of water. We had to get that ourselves. We then waited 45 minutes for our order!
People who were seated after we were got their food first, a table of seven got their food before the two of us. We should have had our meal comped, but all we got were cookies! Never again!

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Thank StevenLaVigne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2017

Was here for a late breakfast with a couple of friends over the weekend. Really cool atmosphere and comfortable seating. Staff was friendly and welcoming. Food was amazing. I had a macchiato, american fries, and "The Matador" (Scrambled eggs with peppers, onions, cheese, chorizo). Good prices, and an unhurried atmosphere. Bad Waitress will defiantly be in my regular rotation of breakfast joints now.

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Thank Jessie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2017 via mobile

I can't rave enough about the cappuccino here it was amazing, a small one was definitely not enough. I also had the eggs Benedict where you get to choose your protein. The food here was good. You walk to the counter to order and pay and then the waitress brings you your food etc. overall was a pleasant experience.

Thank Amach0000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2017

We were nearby on a late Sunday morning, waiting for the MIA to open and decided to stop in. What a pleasant surprise! We were greeted repeatedly by staff, were given the 101 on how to order and had excellent food. Our party ordered toast with jelly, bacon, egg & cheese croissant and a bowl of granola with fruit and yogurt -- excellent all around! We will definitely return!

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Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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