We stayed at Hyatt Place Minneapolis Downtown for a week in October 2013. This hotel opened on October 7 and we stayed there a few days later. It was previously a Comfort Suites that was renovated. We had a miserable stay overall. The hotel was totally unprepared and not ready for service. Here are some of the experiences we had during our stay:
On check-in, the staff checking us in were poorly trained and were not prepared for their jobs. For instance, the person checking us in could not give me details of how parking worked at the hotel and did not offer me all the options available.
Second instance - the staff at the breakfast section on the first morning we had breakfast (their 3rd day of service) did not know how to use the toaster and other breakfast appliances. The staff person had to call her manager who had to show her how to use the appliances.
On the second day, we realized around 7:00 PM that we had no hot water. A long story followed... calling front desk, waiting an hour, maintenance man spending 15 minutes confirming that we indeed did not have hot water, then waiting another hour for someone to do something about it, then calling the front desk again, then maintenance main coming up again to tell us that one of the two heaters for the hotel was not working and it would not be until the next day that it would be fixed and that he would have the front desk find us another room with hot water coming from the one working heater, waiting for another half an hour for a response from the front desk which never comes, us calling them and they allotting us a room on a different floor, the maintenance person dropping off one key when we needed two... eventually we had to move all our bags and stuff to a different room around 10:15 PM.
The following day we had to hear construction noise from the floor above ours... drilling and hammering for hours. The hotel was not completely constructed or ready for service.
The parking was completely confusing and more annoying and expensive than paying with my credit card each time to park in the same garage, which I ended up doing. They wanted to charge me $4 plus taxes more than the rate for self-pay and they wanted me to ask them each time I wanted to take our car for a card that would allow me to exit the garage. Annoying, more work and more expensive than paying the parking fee myself and bypassing the hotel billing completely. Again, someone did not think about this and they were not prepared to open for service.
At checkout, I realized they had charged us for parking during our entire stay while I had specifically chosen to pay my parking myself. I did get this corrected before I left, but this again was due to the incompetence of the hotel staff.
At the end, we did not get any apologies or compensation for us having to move rooms for lack of hot water or the other inconveniences.
We provided this review in the feedback they requested. The general manager responded with a form response and offered "a complimentary night to hopefully see the difference. If you can email me back an address, I will mail out a certificate for our hotel." We responded that we would much rather prefer you refund us for one night's stay and we never heard back from him.
We will not be staying here again.
- Official Description (provided by the hotel):
- Experience the newly renovated Hyatt Place, perfectly situated in downtown Minneapolis. Following the recently completed $20 million dollar transformation, guests will enjoy a striking new lobby, 213 luxurious suites, meeting facilities, pool area, workout facilities and a brand new restaurant and bar. Connected to the cities iconic climate controlled Skyway, you are mere minutes away from the Convention Center, expansive shopping options, amazing restaurants, and vibrant nightlife. You're within walking distance to the home of the Minnesota Twins, Target Field, location of the 2014 MLB All-Star game. You're also a short walk to Mall of America Field, home of the Minnesota Vikings. Located less than three blocks away from the revolutionary Hiawatha Light Rail, you can travel easily to and from the MSP International airport as well as the world renowned Mall of America. A short stroll to the Mississippi waterfront is home to the Mill City District. Rich in history, the area boasts fine dining, striking views of Saint Anthony Falls, gorgeous parks, and extensive walking and bike paths ... more less
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- Also Known As:
- Comfort Hotel Minneapolis
- Comfort Suites Minneapolis
- Minneapolis Embassy Suites