The above quote was snapped at us by a very rude hotel employee. Thumbs down.More
This hotel didn't appear to have alot of traffic and it seemed like we were the only ones staying there! We stayed on a Friday and Saturday night. The conference we were attending was held here so we opted to stay here as well. Dark and dingy atmosphere. Noone was in the pool every time we looked and you were overcome by strong chlorine fumes when you opened the pool door. The water looked strange. We chose not to swim.
Good afternoon: I am truly sorry that your stay with us was not acceptable.
As you may have noticed we are undergoing renovations on all the rooms, common areas, pool, and restaurant.
It is our goal to make each guest feel as if they are at home.
If you should ever choose to return please contact me directly. I would like to offer you a discount, and make the arraignments myself.
Ok, so I just got back from my business trip to this hotel. Nightmare! My colleague and I checked into our room upon setting on her bed she said it was not right and hard, I said they all are just look and see probably some off brand, so she pulls up the sheets and the mattress is upside down!!!!!!!!! YES they flipped a non-flip mattress upside down! So it gets better we go to flip the mattress back over to the "sleep" side and there was a huge blood stain in the middle of it aprox 2 ft by 2ft this was not a little stain. Seeing it about made me sick! So I immediatly storm down to the office after I called and was told there was noone there to come up and look they would just give us a different room! They gave me $20 off the room and free breakfast sorry that so does not cut the horror of that nasty mattress! And you know the maid knew good and well that you can not turn those mattresses over why hide it?? Did management tell her to?? SCARY! There were many other small issues just dirty old carpet dirty old walls. The lounge staff was very nice that is the only positive I have to say. PERIOD
Rooms were nice and very quiet. Comfortable beds.
Customer service at front was poor and in the lounge was terrible.
Added charges to our lounge tab and then argued with me at check out because I would not pay. They could not show me the receipt either that I supposedly signed. Bartender was terrible and I am a bartender by trade and seldom say that of anyone in the serivce business.
"Free shuttle" did not include to the Vikings game, you had to pay $10 for that. Shuttle is only to other areas downtown. Had to wait over an hour for the shuttle to pick us up after the game in the rain. They told you to be there 15 minutes after the game, which we left game early and got to the pick up area early, only to head shuttle left already and we had to wait until the next one.