I made a reservation for two rooms for myself and a colleague here for a business trip. We travel to the twin cities about once a month and this time I thought I would try a different hotel. When our flight landed at MSP airport just before 8pm, we turned on our cells and found a voice mail from our boss instructing us the trip was cancelled and we needed to turn around and come home on the last flight. I immediately called the hotel and explained the situation. The front desk agent who answered my call said they were not full, but that a manager would have to approve canceling the reservation. After being connected to him he told me he would still charge us a one night penalty. I called one more time the next day seeking some understanding from a different voice and spoke with a different manager. She was even less sympathetic. She didn't care that I was at 35,000 feet when their cancel policy expired, and said she was still charging us because they were "full that night." I guess that's why you're reading this, because the 2nd manager misled me about their occupancy, solely to justify hitting me for $300.
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- Also Known As:
- Minneapolis Millennium Hotel