I was in Minneapolis for a conference with several others. We booked multiple rooms in a block and from the very beginning this was problematic for the front staff. They were not equipped to check in and work with a large group. Our group had 3 very unpleasant experiences with ANITA.
1) She insisted we move our vehicles immediately while we were unloading. Her tone and manner were less than hospitable. She didn't stop to ask how to help but rather barked orders to move. We had to diffuse her.
2) She made a group of 10-12 leave a public area,downstairs from the bar,because we weren't purchasing from the bar.
3) She dealt with a hotel mistake--checking us out a day early-- by escalating the situation and accusing someone on the phone of being unwilling to work through the issue. In fact telling the person on the phone to quit swearing (several times) when they weren't. She had an audience and instead of working together to solve the issue she made it look as if she was dealing with an unreasonable person on the other line.
I travel often and have never met someone in the hospitality business like this. I will never book any accommodations, business or personal,at this hotel. Better front desk procedures and customer service training are a must for the Millennium Hotel.More