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“Pulled the room out from under us less than 24 hours before travel.”

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AmericInn Lodge & Suites North Branch
Ranked #1 of 3 Hotels in North Branch
Certificate of Excellence
Reviewed 15 June 2014

I received an email from the hotel the Monday before we flew 1300 miles to arrive in Minnesota on Friday that our 2 room suite would be ready for us. We were called at 11am Thursday - less than 24 hours prior to our stay - that our room would not be available. We were travelling with 2 children - 10 months old and 2.5 years old who take naps during the day. The 2 room suite was not only essential to us choosing this hotel we booked it 3 months in advance when we had other options. We also were travelling for my niece's wedding who booked a block of rooms with this hotel. I phoned the manager of the hotel prior to staying to discuss the importance of the two room suite. He agreed it was available and we booked the room. When we were informed there were no 2 room suites available they said it was due to remodeling. This most likely was evident when they emailed on Monday stating the room was ready and also too late for me to change my reservations when they called. I felt like this hotel trapped me and forced me to stay there by informing me of the changes so late that I had no other option. As a result we were not able to have family over to the hotel to visit with us during the day because while either girl was napping we had to have the room dark and quiet. They offered us a conference room some of the time, but without a communication system someone would have to be in the room with the baby making this an impractical solution. The 2nd day they offered us the room next to us while the baby was napping but it was impossible to hear so that was not an option either. We had a 3 night stay where we were isolated and unable to utilize our vacation as planned.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with AmericInn Hotels and Suites
1  Thank Jenni D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nbamericinn, Manager at AmericInn Lodge & Suites North Branch, responded to this reviewResponded 19 June 2014

Thank you for staying with us at the AmericInn® of North Branch and for taking the time to complete a review on TripAdvisor.

We are truly sorry the experience you had at our location did not meet your expectations. We are dedicated to providing the highest standards of service for our guests.

I apologize for the short notice on the room availability of the 2 room suite. As you know, we are in the process of remodeling the hotel. The 2 room suite was scheduled to be back in order and ready for your arrival. However, the furniture that we had ordered for the room was delayed. The vendor we were using was telling us that the furniture would arrive and then let us know a day before your arrival that it would be delayed again. The furniture that was originally in the suite had been discarded and all the other suites in the hotel were also counting on this furniture delivery. Unfortunately, we had no other choice but to change your reservation to one of our newly remodeled rooms with 2 queen beds.

This was a situation that was beyond our control, but I do understand your frustration. The 2 queen renovated room with a discount was the only other option that we had available to offer you during your stay.

Based on your comments on the online survey, I can see that you were not 100% satisfied with your stay. Although I cannot go back and change the scenario that caused the inconvenience, I have sent you a full refund on your three day stay with us.

We value the comments you shared with us, and we hope that you will give us the opportunity to show you that we can not only meet, but also exceed your expectations.

Sincerely,

Jack Juve
General Manager

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120 - 126 of 226 reviews

Reviewed 12 June 2014

Although work was still in progress, the updates to the hotel were nice. The work did not interfere with my stay. Location is central to several services and they even had a 1 drink social. Overall very nice and great price.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with AmericInn Hotels and Suites
1  Thank Tyler J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nbamericinn, Manager at AmericInn Lodge & Suites North Branch, responded to this reviewResponded 19 June 2014

Thank you for staying with us and also for your kind review on TripAdvisor.

My staff and I have been working hard on a complete refresh of the hotel. New carpet, new paint, and new furniture. These improvements, combined with our recent bed and TV upgrades, will allow us to continue to offer our guests a great overnight experience at the AmericInn of North Branch.

We look forward to having you as our guest again in the future.

Jack Juve
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2014

The room was perfect. Freshly renovated, clean from towels to carpet. It made me feel comfortable and satisfied. The price was low compared to the quality.all the appliances worked:dryer,iron, microwave,fridge, TV.

  • Stayed: June 2014, travelled solo
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Review collected in partnership with AmericInn Hotels and Suites
1  Thank Anna V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

This hotel is close to several places to eat. The pool area was clean. The staff is very friendly and goes above and beyond to make guests feel welcome. The only thing that I could possibly say negative is that the pillows were a bit hard. Thats it. I would not hesitate to book this hotel again.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with AmericInn Hotels and Suites
1  Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2014

I organized a group outing and we stayed at the hotel for the weekend. The hotel staff and management was amazing to work with. The rooms were very clearn and nice. I would highly recommend this hotel to others.

Room Tip: Be sure to ask for a non-smoking room if that is important to you.
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  • Stayed: April 2014, travelled on business
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1  Thank Tori N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nbamericinn, General Manager at AmericInn Lodge & Suites North Branch, responded to this reviewResponded 29 May 2014

The AmericInn Lodge and Suites of North Branch really enjoys working with groups like yours. Our 1,200 square feet of meeting space works well for family reunions, scrapbooking weekends, and small weddings.

Thank you so much for staying with us. We look forward to having you back again next year.

Jack Juve
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2014

The AmericInn in North Branch is a wonderful place to stay. We were visiting family in the area. Very comfortable, clean rooms. Good breakfast selections. Very accommodating and courteous staff. We will definitely stay there again on our next trip to this area.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with AmericInn Hotels and Suites
1  Thank Susan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nbamericinn, General Manager at AmericInn Lodge & Suites North Branch, responded to this reviewResponded 29 May 2014

Thank you for your kind comments regarding your recent stay at the AmericInn of North Branch. My staff and I enjoyed having you as our guest. Please stay with us again when you are in the area.

Jack Juve
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2014

We stayed at this property before moving into our new home in North Branch.

The staff is incredibly friendly and helpful. Even when they are super busy.

This is a great place to stay when you really want to feel like you're at "home away from home." Really. It's just that simple. Fresh cookies upon arrival, a well decorated lobby area with a fireplace -- a cabin/log home vibe. And if you don't feel like walking across the parking lot to Perkins, they also serve up a very nice continental breakfast.

Very clean. All the details you would expect from a much more expensive stay, although the cost here was very reasonable. The big bonus? Quiet rooms. They build these Inns with a new type of material that absorbs sound. You won't hear much (if at all) from your neighbors and you will sleep very well.

Great place for families (indoor pool for kids of all ages). Taco Bell and KFC are also right across the street... or choose Domino's for pizza and sandwiches. All within a block. Of course, North Branch is just a great "big little small town" with a convenient and charming 4 - block area with a few small restaurants/bars as well as the outlet mall located on the other side of 35. This location boasts a number of amenities any traveler will find useful, convenient, and/or just plain fun.

Enjoy!

  • Stayed: April 2014, travelled as a couple
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1  Thank Lee Ann E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about AmericInn Lodge & Suites North Branch

Address: 38675 14th Ave, North Branch, MN 55056-5495
Region: United States > Minnesota > North Branch
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in North Branch
Price Range: £66 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — AmericInn Lodge & Suites North Branch 2.5*
Number of rooms: 49
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Also Known As:
Americinn Lodge And Suites North Branch
Americinn Lodge & Suites North Branch Hotel North Branch
Americinn Hotel North Branch
Americinn Motel North Branch

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