I received an email from the hotel the Monday before we flew 1300 miles to arrive in Minnesota on Friday that our 2 room suite would be ready for us. We were called at 11am Thursday - less than 24 hours prior to our stay - that our room would not be available. We were travelling with 2 children - 10 months old and 2.5 years old who take naps during the day. The 2 room suite was not only essential to us choosing this hotel we booked it 3 months in advance when we had other options. We also were travelling for my niece's wedding who booked a block of rooms with this hotel. I phoned the manager of the hotel prior to staying to discuss the importance of the two room suite. He agreed it was available and we booked the room. When we were informed there were no 2 room suites available they said it was due to remodeling. This most likely was evident when they emailed on Monday stating the room was ready and also too late for me to change my reservations when they called. I felt like this hotel trapped me and forced me to stay there by informing me of the changes so late that I had no other option. As a result we were not able to have family over to the hotel to visit with us during the day because while either girl was napping we had to have the room dark and quiet. They offered us a conference room some of the time, but without a communication system someone would have to be in the room with the baby making this an impractical solution. The 2nd day they offered us the room next to us while the baby was napping but it was impossible to hear so that was not an option either. We had a 3 night stay where we were isolated and unable to utilize our vacation as planned.
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- Also Known As:
- Americinn Lodge And Suites North Branch
- Americinn Lodge & Suites North Branch Hotel North Branch
- Americinn Hotel North Branch
- Americinn Motel North Branch