By and large, the accomodations were just fine; it was the service that was unbelievably weird! We returned in the evening after having been out of room for 13 hours to find that there had been no housekeeping. I went to the front desk and complained. I was told that "stayovers," that is people who stay more than one night do not get their linens changed. Yes, I understand that we don't get fresh sheets each night and we are asked to re-use towels; it's on the laminated sign in the room. I was told that we only get fresh towels if we drop them on the floor outside the room. I was told by the desk clerk that housekeepers do not enter the rooms for "stayovers" because of the danger of contamination by body fluids. She further explained that this is the law and that it is the same at all hotels. I travel extensively, staying it hotels of all grades at least 60 nights per year and I have never heard about this haz mat law. Did it come into existence last week? Just because housekeeping doesn't want to touch my allegedly contaminated sheets why couldn't they empty the trash, replace the towels, replenish the coffee and vacuum? I have stayed at several other hotels when I travel to Owatonna and I can assure you, no matter how well they retrain their staff I will never, never stay at the AmericInn again. In fact, I might consider boycotting the whole chain.
- Official Description (provided by the hotel):
- Baymont Inn & Suites Owatonna is conveniently locate just off I-35/Bridge Street. With over a dozen restaurants within walking distance there is something for everyone. This location is nearby all city services. local retail and the industrial park. The Pub41 wine & beer bar serves your favorite beverages and pizza during limited hours. A spacious recreation area with pool, spa and game room allows people of all ages to relax and unwind. ... more less
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