Don't stay here, especially if you are Handicap. We booked a handicap room months in advance. Upon arrival, we were given our room key and never told it was a regular room. When we got to our room and discovered it was not Handicap accessible and my husband could not fit in the bathroom I went back to the front desk to inquire about our room change. Before I could say anything the snot nosed kid behind the counter was already defensive saying when we booked the room there was no HC room available. I told him my husband could not fit through the door to the bathroom and his response was, "there is nothing I can do". WOW!. I returned to the room and found the paperwork with the confirmation number on it with notes that it was a HC room with a king bed. I returned to the front desk with paper and again, before I could say anything he was immediate rude and defensive. I told him that we would be leaving for a while for an event we were in the area for and could maintenance please go in and remove the bathroom door. He responded with a chuckle, rolled his eyes and said "Yeah, that's not going to happen". The price was outrageous for the service we received. We have paid less for 5 star hotels, and treated awesome. And the thermostat in the room was set at 64 degrees. All I can say is if you can avoid it. Don't stay here!
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