I would encourage all people who like me have always had very positive experiences at Funtastic to write a review here.
I have visited the play centre on no less than 50 occasions and apart from the inevitable spats that arise within the play frame (between children) and there occasionally being a wait for coffee and food at busy time, I have never had a problem with Funtastic and have never seen staff being any less than professional and hardworking.
The playframe itself is a triumph, by far the biggest and best in the region with new and different types of play equipment. It is cleaned regularly even including the balls in the ball pool being taken out regularly and sterilised ... I know thisa because I cheekily asked a member of staff what they were doing with the balls !
The food is second to none, very well cooked and presented and a lot better quality than most cafes never mind play centres.
My son had a party there and it was well managed and ran like clockwork. For the price, I was very impressed with the organisation and the food was very good too.
My other son is autistic and thsi was the first play centre to cater solely for the needs of children like him who have different social and sensory needs to neurotypical children.
You can probably tell that I really like this place and it does bother me to see such vitriolic reviews when it is really not the fault of the owners or staff. At the end of the day it is a business that needs rules and policies to function financially, safely and fairly.
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