On 9/15/12, we attended a class reunion in the area and stayed at Crossings Inn & Suites in Perham, MN. When we made our reservation, we specifically requested a quiet room. We were thrilled that Crossings Inn & Suites is a new and is a smoke-free and pet-free facility.
We came back to our room after a wonderful reunion and went to bed, unaware that our room was in the middle of a block of rooms reserved by a wedding party. Members of the wedding party returned to Crossings Inn & Suites at 1 AM and continued with their 'partying'. People ran from room-to-room, slamming doors, shouting, drinking and smoking. A woman was even wrapped up in sheets, sitting on the floor outside of her room. People were 'partying' in the hall around her. We placed a call to the front desk night staff person and were told that the unruly behavior would be addressed. Things quieted down for a short while. [The police were called, but as soon as they left, the unruly behavior of the wedding party escalated again.] At 3:00 AM, our repeated calls to the front desk went unanswered. Finally, by 3:15 AM the front desk night staff person answered the phone. We informed her that the awful situation with the wedding party's behavior was unacceptable and that we expected to be reimbursed for our room. The next day we learned that the night staff person was new and inexperienced in dealing with problem situations.
In the end, we didn't pay $$$ for our room, but we did pay for it by not getting any sleep and having our weekend ruined by other disrespectful guests. It's unfortunate that the night staff person was poorly trained and that there was not a plan in place to provide backup management support to her.
- Official Description (provided by the hotel):
- GrandStay(R) Hotel & Suites Perham is conveniently located off Hwy 10 and MN-78 in the heart of lake country. Resort like stay all year long here at our hotel. Come and stay in one of our 4 Extended Suites (sleeps 4) w/fireplace. It is a One Bedroom with a King bed & the living room has a Queen sofa that pulls out. Included in suite is a Kitchenette. If you are here on a romantic getaway try out our King Whirlpool suites. Whether you're here on business or vacation, you're sure to enjoy your stay. We offer complimentary hot Grand Start Breakfast, free WI-FI, indoor pool, whirlpool, Moonlight Lounge/Bar, playground, gas grill & fire pit. You're more than a guest, you're family. ... more less
- Reservation Options:
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