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“Convenient, Clean, Comfortable, and Courteous”

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Country Inn & Suites By Carlson, Minneapolis West
Ranked #1 of 8 Hotels in Plymouth
New Ulm, MN
Level 6 Contributor
291 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
“Convenient, Clean, Comfortable, and Courteous”
Reviewed 5 August 2013

This hotel was the perfect place for our family's weekend trip to the Twin Cities. The two pools were clean, comfortable, and inviting...maybe slightly too warm. The breakfast was superior to most with sausage, pancakes, egg sandwiches, oatmeal, waffles, etc. The entire place was very clean and well maintained.
The location near the intersection of 394 and 494 offered extremely easy access to the expressways and we were able to make it downtown for a Twins game in about 15 minutes. The hotel is also adjacent to the Carlson Business center and there are probably 3-4 miles of paved trails around ponds with nicely landscaped lawns. Just watch out for the goose poop.
The only problem we experienced with the room was some highway noise, but it was not noticeable when the ac unit was on. We also prefer when the sink is outside the bathroom but that was not the case here. The beds were very comfortable, the TV was a good-quality flat screen, and the wifi worked well.
We found the staff to be both friendly and efficient. They went out of their way to help us when we left an item in the room. Don't hesitate to book a room at this Country Inn...you'll enjoy it.

Room Tip: Ask for something facing the parking lot and not the highway.
See more room tips
  • Stayed August 2013, travelled with family
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Helpful?
1 Thank AlumniGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidi O, General Manager at Country Inn & Suites By Carlson, Minneapolis West, responded to this review, 13 August 2013
Thank you so much for your great review! We really appreciate all the details you shared and are glad you enjoyed your stay. I will be sure to share your feedback with the team.

All the best,

Heidi Olson
Regional General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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467 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Winnipeg, MB
Level 6 Contributor
122 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed 3 August 2013

We stayed at the Country Inns & Suites while on a recent trip to the Twin Cities. Their on-line booking system offered better rates than any of the other travel sites!

The hotel is located near the interstate, but even though our room faced this major route, noise was very low! Our suite was clean and well kept. Our only issue with the room (125) was that the exterior lights that illuminate the side of the building kept our room bright through the night. There are two pool and hot tub rooms at the hotel, both open till midnight. Most evenings we had them to ourselves. Very clean facilities! There are three floors to the building, and at least one elevator if you need it. We were lucky enough to get a first floor room.

The breakfast offerings are pretty good, but go early. Even though they state that breakfast runs till 9:30, about the only thing that's still available at 9:30 are fresh fruit, waffles, and coffee/juice. The waffle makers work great when you use ample "conditioner" that's provided. Works like PAM spray. If you don't use it, good luck getting your waffle out!

The Plymouth neighborhood where the hotel is located is a upscale, white-collar office environment. Not much is happening there after 6pm, and lots of good walking paths, all of which felt VERY safe.
The hotel is located about 15 mins from the Mall of America, and about 5 minutes from the Ridgedale Center Mall. Lots of great places to eat nearby. We used the trip advisor rankings to choose two restaurants, and were VERY impressed that the ratings were bang on! Ketsana's Thai restaurant is AMAZING, and Bacio was very good, but pricey. There's a restaurant connected to the hotel called "Grizzly's", which is a bbq/steak place. Heard it was good, but didn't actually eat there this trip.

Would definitely stay at this hotel again on a future visit!

  • Stayed July 2013, travelled as a couple
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Helpful?
2 Thank StewieYWG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidi O, General Manager at Country Inn & Suites By Carlson, Minneapolis West, responded to this review, 13 August 2013
Thank you for your review of the hotel. I am thrilled that you had a great stay and I am glad you found our website to have the best rates! I hope we will be able to welcome you back to the hotel soon and then you can fit Grizzly's into your next stay.

Cheers,

Heidi Olson
Regional General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 5 Contributor
92 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 29 July 2013 via mobile

Paid $94 plus taxes for a regular room. This hotel is just like the name, very country. Rooms were very outdated but clean. Poor bathroom fixtures.

The hot breakfast was fun. They have waffles, eggs, etc. Also some healthy options. It is always included. Breakfast staff was great at keeping it stocked. Good coffee and cookies all the time. Friendly staff. Pool is warm as advertised. Spa needs repair work.

If you don't mind the outdated decor it's fine. Holiday inn express is the same type of hotel...I would probably stay there next time because I do prefer an updates look, if only for the nicer bathroom.

  • Stayed July 2013
    • Value
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Helpful?
Thank Maguerite J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidi O, General Manager at Country Inn & Suites By Carlson, Minneapolis West, responded to this review, 1 August 2013
Thank you for taking the time to share your feedback. We are delighted you enjoyed your stay with us and hope to see you back next year for the USA cup!

Best regards,
Heidi Olson
Regional General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 July 2013

The hot breakfast is wonderful, the staff are friendly and helpful, rooms are very clean and well sound proofed (don't expect anything luxurious but then the reasonable price reflects this). The pool is small however there is a nice area out back to sit on the picnic tables and just relax or socialize with the other parents.

Room Tip: We were on the third floor (not near the elevator) and all was good.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank ShopperyShopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidi O, General Manager at Country Inn & Suites By Carlson, Minneapolis West, responded to this review, 13 August 2013
Thank you for your comments! I could not be happier that you had such a great experience at the hotel. I hope we will have the opportunity to welcome you back soon!

Best regards,

Heidi Olson
Regional General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 July 2013

We upgraded to the Jacuzzi Suite for the extra $12 and it was well worth it. The room was large, and the Jacuzzi was nice to have in the room. We stayed here for attending a wedding. Breakfast was excellent, lots of choices. We would definitely stay here again if looking for a place in the area.

  • Stayed June 2013, travelled as a couple
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Helpful?
1 Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidi O, General Manager at Country Inn & Suites By Carlson, Minneapolis West, responded to this review, 15 July 2013
Thank you so much for taking the time to review our hotel. We are delighted you enjoyed your upgrade, our breakfast and the amenities the hotel has to offer. We look forward to seeing you again when your travels take you back to our area!

Best regards,
Heidi Olson
Regional General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Garner, Iowa
Level 4 Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 June 2013

Very clean , nice location, very good breakfast, But
we where on our anniverary weekend, had book a room 4 months ahead. On arrival we found out they over book these rooms, and I got bumped.It was to a 2 room suite, upgrade. But no whirlpool.
Later manger did contact me , and offer a free night stay.
So over all I was happy

  • Stayed March 2013, travelled as a couple
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Helpful?
Thank Tom K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidi O, General Manager at Country Inn & Suites By Carlson, Minneapolis West, responded to this review, 19 June 2013
Dear Tom,
Thanks for taking the time to review the hotel. I am delighted you were ultimately happy with the hotel and your stay. I do want to apologize for the inconvenience we caused you during your recent stay. I hope you will try us again so we can redeem your confidence in us.

Best regards,

Heidi Olson
Regional General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 June 2013

Property says non-smoking. The room I was assigned smelled like smoke. I was moved to another room (after a long debate with staff) and it was no better. I checked out early (after paying in full). I will never stay at this property again.

  • Stayed June 2013, travelled on business
    • Value
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Helpful?
1 Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidi O, General Manager at Country Inn & Suites By Carlson, Minneapolis West, responded to this review, 17 June 2013
Thank you for leaving us a review. I am truly sorry that you had a disappointing stay with us. I assure you we are a non smoking hotel. I appreciate you taking the time to let us know and I apologize that we were not able to fix the situation while you were on property. I hope that you will return to the hotel and allow us to recoup your confidence in the future.

All the best,

Heidi Olson
Regional General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Minneapolis West

Property: Country Inn & Suites By Carlson, Minneapolis West
Address: 210 Carlson Parkway, Plymouth, MN 55447-4444 (Formerly Country Inn & Suites Plymouth)
Phone Number:
Region: United States > Minnesota > Plymouth
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Plymouth
Price Range (Based on Average Rates): £
Hotel Class:3 star — Country Inn & Suites By Carlson, Minneapolis West 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Country Inn And Suites Plymouth
Country Inn & Suites Plymouth Hotel Plymouth
Country Inn Plymouth
Plymouth Country Inn

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