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“Very good service and comfortable”

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Country Inn & Suites By Carlson, Minneapolis West
Ranked #1 of 8 Hotels in Plymouth
Woodbury, Minnesota
1 review
“Very good service and comfortable”
Reviewed 5 January 2014 via mobile

My daughter and I stayed here for a night with friends. The rooms were clean and comfortable. We had dinner at the restaurant, it was very good and affordable. When we got home, my daughter realized she forgot her Ipod touch in the room. I called the hotel, they found it and sent it to us.

Stayed January 2014, travelled with friends
Helpful?
Thank SASkog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Drew L, Manager at Country Inn & Suites By Carlson, Minneapolis West, responded to this review, 18 March 2014
Thank you for your review of the hotel. I am thrilled that you had a great stay. I will pass on your comment to Grizzly's as I am sure they would love to have the feedback. I look forward to seeing you again when your travels bring you back to the area.

Thanks,

Drew Lynch
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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449 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Detroit Lakes, Minnesota
Level Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 26 December 2013

This one's a little long in the tooth. Staff is friendly, hotel (at least on the 3rd floor) is quiet, & the rate we got was good.

However, this place has been around a -long- time & I definitely showing it's age.

Also, bed was too soft for me . . . But my back appreciates a firm bed - hard to find in most lower-end hotels like this one. It's my impression that the Carlson chain has the same soft beds in all its hotels.

We stayed here because it's the most convenient hotel to the home of the relative we're visiting & the rate for a suite for a week over the Christmas holiday 2013 was good.

The lighting in this suite is pretty helpless. Almost not enough light to sit & knit in the sitting room -- the only window is in the bedroom part of the suite. Low counter in the bathroom. Tub with shower . . . Does anyone really take a bath in a hotel bathroom anymore? Tiny fridge & tiny microwave & tiny sink & coffee maker in the 'sorta' kitchenette area.

Will prolly stay here again if visiting this relative, but mostly because the location is what it needs to be for us & there are no glaring reasons not to.

Room Tip: You can ask for a room on the quiet side -- away from the freeway, but we never heard freeway noise...
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
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Helpful?
1 Thank rfalstad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidi O, General Manager at Country Inn & Suites By Carlson, Minneapolis West, responded to this review, 28 December 2013
Thank you for taking the time to review the property and our staff. I am delighted you had a chance to interact with our great team. Also, thanks for your comments about our room product including the beds and lighting. We are currently prioritizing some improvements and hope that when you come back to visit your family and friends in the area you will experience our improvements.

Happiest of Holidays to you!

Heidi Olson
Regional General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moorhead, Minnesota
1 review
Reviewed 24 December 2013

We stopped on our way to visit family on Christmas. Everything was clean, comfortable and we even got a call from the front desk making sure everything was okay. It had two pools - one being handicapped accessible which I thought was cool. I would highly recommend this hotel to anyone!


  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Cassie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidi O, General Manager at Country Inn & Suites By Carlson, Minneapolis West, responded to this review, 28 December 2013
Thank you for your review! I am honored you loved your experience with us and we look forward to welcoming you back soon!

Happy Holidays!

Heidi Olson
Regional General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 23 November 2013

Expected better. The room HVAC was unable to keep the room comfortable. Additionally, the room was not as quiet as expected - lots of other room noise. The breakfast was a real disappointment. Can't call this a real breakfast especially with the rubber eggs and mystery meat. Work was underway on the entrance door when we were eating - lots of banging and the elevators were simply scary.....Poor value.

  • Stayed November 2013, travelled on business
    • Value
    • Location
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Helpful?
Thank srgilbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidi O, General Manager at Country Inn & Suites By Carlson, Minneapolis West, responded to this review, 28 December 2013
Thank you for taking the time to review our property. I apologize your experience was not up to our Country standards. We are currently prioritizing some improvements and hope you will be back in the future to experience our great guest service and improved offerings. Please know we are working hard to improve in the areas you mentioned so future guests experience our best.

All the best,

Heidi Olson
Regional General Manager
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Topeka, Kansas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 September 2013

The staff was very accomandating, informative and friendly. This hotel was dog friendly which we liked and utilized. The hotel was situated just off of the highway which made it nice to get to our destinations in a quick manner. The complimentary breakfast was very well done. Kudos to Country Inn and Suites.

  • Stayed August 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank skostbar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidi O, General Manager at Country Inn & Suites By Carlson, Minneapolis West, responded to this review, 5 September 2013
Thank you for your review. I am honored that you had such a fantastic stay with us and that you took the time to share your experience. I will be sure to share your comments with our team. We look forward to your next visit!

Best regards,

Heidi Olson
Regional General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overland Park, Kansas
Level Contributor
82 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 2 September 2013

We chose this hotel for the Labor Day weekend away with the kids (ages 12, 10 & 9). We used a set of coupons which made this hotel cheaper than any of the "secret" hotels available for Labor Day weekend in Minneapolis. We decided to give it a shot given we had all three kids and it was a suite.

The hotel is nice enough, on the low end of the three star category. We have been trying to decide if this is because it has a more country feel than the hotels we have been staying at or because it is just in great need of refreshing. I think it is a little of both.

The first suite we were given (101) smelled horribly of animal urine. Thankfully, they were not fully booked for the night and the front desk staff was awesome and we were quickly moved to a room with the exact same finishings but which smelled clean and fresh!

The suite has two rooms with a door on the bedroom which is nice when traveling with so many people to have separate spaces. Two separate flat screen TVs were great (even though we wound up not using them because we were out exploring). Two pools were nice because we never were in them with more than two other people. The hot tub would have been great but the water wasn't much hotter than the pool water and that was a disappointment for us grown-ups.

As for breakfast, it was pitiful! The so called "hot breakfast" was never even warm, let alone hot. We spent three nights here so we feel we got a pretty good assessment of the breakfast. All the pastries were COLD like straight out of the refrigerator. Biscuits, eggs and sausage were so cold they were inedible. The best options were the fresh waffles because you made them yourself and the cereals because those just can't be messed up. It was adequate to keep us from starving until we found lunch each day but it was not really something we were excited to return to the next morning either. The biggest downside to it all was the wasted food we threw away because we would get it to the table and it just wasn't edible.

On a very positive note, the staff here was amazingly helpful! We would stay again, but if we had another option within the same price range we would give that option a try first. Just a truly honest assessment.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank mjrek11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidi O, General Manager at Country Inn & Suites By Carlson, Minneapolis West, responded to this review, 5 September 2013
Thank you for taking the time to leave us a review. I am truly sorry that you were disappointed with the breakfast experience at the hotel. I will address your concerns with the team so that we can improve the breakfast items and the guest room smell. I hope that you will return to the hotel so we can recoup your confidence in us. We are committed to improving our guest experience and again thank you for taking the time to review us.

All the best,
Heidi Olson
Regional General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Holmen, Wisconsin
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 August 2013

Had what would have been a negative experience turn positive thanks to customer service by staff that went above and beyond. Ian at the front dest was very helpful and understanding and we were very impressed with him.

Our room was clean and comfortable and the breakfast was great. We ate within the last 30 minutes of the breakfast time and all of the food was still being replenished.

The location right off of 494 was really convenient as well. It was an easy drive into Minneapolis and so much more reasonably priced than downtown hotels.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JS2940
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidi O, General Manager at Country Inn & Suites By Carlson, Minneapolis West, responded to this review, 13 August 2013
Thank you for your feedback and for specifically mentioning Ian. I showed him your comment and you made his day. Thanks again for taking the time to review our hotel.

All the best,

Heidi Olson
Regional General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Minneapolis West

Property: Country Inn & Suites By Carlson, Minneapolis West
Address: 210 Carlson Parkway, Plymouth, MN 55447-4444 (Formerly Country Inn & Suites Plymouth)
Phone Number:
Region: United States > Minnesota > Plymouth
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Plymouth
Price Range (Based on Average Rates): £
Hotel Class:3 star — Country Inn & Suites By Carlson, Minneapolis West 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Country Inn And Suites Plymouth
Country Inn & Suites Plymouth Hotel Plymouth
Country Inn Plymouth
Plymouth Country Inn

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