Date of visit: 9/26/13
I have enjoyed Red Robin for decades. Good food, good beer, good service, good stuff! Because The Twin Cities has so many great burger places we had not visited in some time but did so recently only to discover a few changes had taken place.
Small platters rather than baskets. Bad idea. The original baskets held food and if you wanted to you could take your food out of the basket like many burger places. In this case, the platters are somewhat small, burgers and fries barely squeeze onto the trays and the entire arrangement is clumsy at best. If this was aimed at "classing up" the way food is served, it failed.
Bottomless silver rings for fries. Bad idea. While the goal may have been to cut down on the amount of (unlimited) fries served, this gets mixed reviews. On one hand the amount of fries is perhaps perfect but on the other hand, the silver rings are not cups and one cannot simply set them aside the already somewhat small platter filled with a larger burger. Instead, one must hope to hold a small piece of wax paper under the silver ring to move the fries elsewhere. This does not work.
Making changes just to make changes is stupid. If this was an effort to improve the way food is served, it doesn't work so well as someone might have hoped. Thumbs down!
As to the food. There was nothing I could say bad about the food although I must say the Oktoberfest burger is perhaps the messiest handful of goo I have ever had served at Red Robin. Did it taste good. I think so but I fought to keep it in one piece so much it was not as enjoyable as I'd appreciate.
Red Robin continues to be a fun place to enjoy good food and we'll probably adjust to the changes made which resulted in limited - if any - benefit. But as noted, the Twin Cities has a whole lot of excellent burger joints and most don't have you fighting with your platter and fries!
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