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“Elegant and friendly”

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Crowne Plaza Minneapolis West
Ranked #2 of 8 Hotels in Plymouth
Certificate of Excellence
Spring Lake Park, Minnesota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Elegant and friendly”
Reviewed 22 December 2013 via mobile

From the silver white carpet to the luxurious drapes, this hotel stay exceeded expectations. Pool was fabulous, food was absolutely delicious and staff were above excellent. The beds are extremely comfortable and rooms very quiet. I really like all if the "extras"- the calming night lotion and spray, fancy shampoo- it smelled so relaxing and posh.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brantagal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerrod S, Director of Operations at Crowne Plaza Minneapolis West, responded to this review, 31 December 2013
Brantagal,
Thank you for taking the time to share your fabulous experience staying with us at the Crowne Plaza Minneapolis West. These are the things we love to hear from our guests and we cannot wait to share them with all our managers and staff. We always aim to deliver that luxurious and elegant feel and it is incredibly rewarding to hear feedback about our accommodations and award winning food! As of May 2013 we have completed an 8 million dollar renovation from all guest rooms, new Crowne Plaza Sleep Advantage beds and sleep amenities and we love to have our guests experience that while staying with us.

Thanks again for the great review and we hope to see you in the New Year!

JERROD SIMKINS
DIRECTOR OF OPERATIONS
E: Jerrod.simkins@cpplymouth.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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343 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
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English first
La Crosse, Wisconsin
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 December 2013

Great place to stay. Reasonable rates. Good food. Everyone is friendly ....that is not always the case in some places. They have areas where you sit by fireplace and entertain your friends. We brought snacks and beverages and had a great time. We have stayed several times and will continue. Dog friendly. They even give them a treat bag.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pago1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerrod S, Director of Operations at Crowne Plaza Minneapolis West, responded to this review, 4 December 2013
Pago1,
Thank you for taking the time to right a fantastic review about the Crowne Plaza Minneapolis West. We love hearing about our guest’s experiences and we are thrilled that you enjoyed everything from our award winning food to our newly renovated public space. It’s our out of the way areas like the Fireside Lounge which are perfect spots to gather with friends and family or just to read a book. We will be happy to share this with our staff and we look forward to your return. If you’re bringing that furry family member with you be sure to check out our Pampered Pooch Package for your next stay.
Thank you again and have a great Holiday Season.

JERROD SIMKINS
DIRECTOR OF OPERATIONS
E: Jerrod.simkins@cpplymouth.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Forest Lake, Minnesota
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 November 2013

Elisa was able to upgrade my wife and I to a suite. The room was very nice. It was clean and comfortable. The hotel staff were very helpful. The location is great if you are going to the Medina for a show.

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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerrod S, Director of Operations at Crowne Plaza Minneapolis West, responded to this review, 20 November 2013
Steve H,
Thank you for the great review of the Crowne Plaza Minneapolis West. We are delighted to hear that our location, cleanliness and most importantly our staff made such an impact on your stay. It will be an absolute pleasure to share this review with Elisa and the rest of the supporting cast of great staff we have here.
We thank you for sharing your experience with us and look forward to you next stay!

JERROD SIMKINS
DIRECTOR OF OPERATIONS
E: Jerrod.simkins@cpplymouth.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hermantown, Minnesota
Level Contributor
53 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 18 November 2013 via mobile

Stayed at this hotel with friends on a ladies shopping trip. The hotels location was good, lots of green space yet convenient to our shopping. The hotel seems really big with a rather strange layout. Be prepared to walk for what feels like forever to find your room. The staff was nice. The whole hotel has a mild musty smell, and even though it had been nicely remodeled, you can still sense the "old bones" to it in the brick interior walls and low hallway ceilings. Thin walls, our neighbors were fairly quiet, but we could hear everything. Overall the stay was satisfactory, and for the price a good hotel.

Stayed November 2013, travelled with friends
Helpful?
Thank Northernfamilyof5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerrod S, Director of Operations at Crowne Plaza Minneapolis West, responded to this review, 20 November 2013
Northernfamilyof5,
We thank you for taking the time to review our property. We are glad to hear that you found your stay satisfactory but we truly aren’t satisfied with that. We strive to be more than just satisfactory; in fact we pride ourselves on great guest experiences, fantastic food, award winning service culture and employee to guest engagement including our 8 million dollar renovation to our rooms and public space. We do have a large property and it certainly does not match any typical hotel layouts as our very unique building was designed by a highly acclaimed Danish architect.
Again, we thank you for the feedback as it is so important to our success in creating a great guest experience and we hope you join us again soon.


JERROD SIMKINS
DIRECTOR OF OPERATIONS
E: Jerrod.simkins@cpplymouth.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 November 2013 via mobile

We recently stayed for 2 nights for a birthday weekend. The room we stayed in had ants in the bathroom and the room was really dirty. We talked to the front desk when we checked out and they said they'd contact maintenance about the ants. No apologizes or concern from her about it.
We have stayed here several times and had mixed experiences about the cleanliness of the rooms. Sometimes clean sometimes not.
The bar staff on Friday night was very good. He recognized us and we hadn't stayed at the hotel for over a year. That's great customer service.

Stayed November 2013, travelled as a couple
Helpful?
Thank 1968196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerrod S, Director of Operations at Crowne Plaza Minneapolis West, responded to this review, 20 November 2013
1968196,
Thank you for taking the time to write. We feel that guest feedback is so incredibly important and necessary in creating an excellent product and guest experience. We are surprised to hear about your interaction with the guest service staff as we know they are willing and ready to go above and beyond for our guests. We have just been awarded the Torch Bearers Award for IHG for excellence in guest service, one of the highest awards you can receive for guest satisfaction as rated by our guests. Room cleanliness is not an issue our guests would normally complain about with our hotel so would love to have you reach out to me and discuss the issues you encountered. Your guest experience is extremely important to us now and in your future stays.

Thank you and I look forward to hearing from you,

JERROD SIMKINS
DIRECTOR OF OPERATIONS
E: Jerrod.simkins@cpplymouth.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Duluth, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 November 2013

My wife and I stayed at the Crown Plaza in Plymouth MN. I would recommend that Hotel to everyone I see, or talk to going on a trip. The people that worked their were the nicest I've ever seen in all my years of traveling. The Place was immaculate, very homey, food was fantastic, Comfortable bed, showers clean and everything we needed, even lot's of outlets to plug into, Big Television. It was such an enjoyable time, we will stay their anytime we go to the cities. I also want to give a big thank you to a very nice young man by the name of Roger, I think, he works in the food section. Very helpful and a gentleman from the word go. The staff their was just fantastic, helpful, kind, and if their was anything you needed, they would help you. Just wanted to say thank you to all of them, good job.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rodney L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerrod S, Director of Operations at Crowne Plaza Minneapolis West, responded to this review, 11 November 2013
Rodney L,
It is all of us from the Crowne Plaza Minneapolis West that owe you a very big thank you! We appreciate the very kind words you have shared in this review and we thank you for your business. It will be a pleasure to share this review with the staff and management teams that make these kind of guest interactions possible. We are so happy that you and your wife enjoyed your stay with us. To hear about the guest experience, kindness of the staff, clean rooms, big TV’s, great food and most importantly that you will be returning any time you are in the cities is simply fantastic!
Again Rodney, we owe you the thank you and cannot wait for your next stay with us.
Thanks,

JERROD SIMKINS
DIRECTOR OF OPERATIONS
E: Jerrod.simkins@cpplymouth.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 November 2013

My boyfriend and I stopped at the Crowne Plaza Hotel for Sunday bunch in their Europa Room Restaurant. Reasonably priced, the food stations were typical (fruit, cereals, cheeses and hot foods i.e. waffles, pancakes etc).; we stopped by the omelet station the chef did a great job preparing the omelets - we waited only 5 minutes! Our waiter was Robert - very attentive and friendly. He did a great job! We plan to have bunch there again soon!

  • Stayed November 2013, travelled as a couple
    • Value
    • Service
Helpful?
1 Thank JasmineLane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerrod S, Director of Operations at Crowne Plaza Minneapolis West, responded to this review, 11 November 2013
JasmineLane,
Thank you for taking the time to review our Sunday Brunch at the Crowne Plaza Minneapolis West in Plymouth. Our culinary team will be thrilled when we share this feedback with them. Our Sunday Brunch has been a local hit for many years and with the latest renovations to the Europa room we are even more eager to show it off. We often hear great things about our Omelet station and large selection of food choices and our gorgeous Europa room certainly set us apart from the usual Sunday Bruch affairs. We look forward to your next visit and we encourage you to bring the whole family with you. If you are feeling a dinner crave instead, be sure to check out our Friday Night Pasta Buffet and Saturday Night Prime Rib Buffets as well.
Thank you for sharing your experience with us!

JERROD SIMKINS
DIRECTOR OF OPERATIONS
E: Jerrod.simkins@cpplymouth.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Minneapolis West

Property: Crowne Plaza Minneapolis West
Address: 3131 Campus Dr, Plymouth, MN 55441 (Formerly Radisson Hotel and Conference Center)
Phone Number:
Region: United States > Minnesota > Plymouth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Plymouth
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Crowne Plaza Minneapolis West 3.5*
Number of rooms: 243
Official Description (provided by the hotel):
With a prime location in Plymouth just minutes from downtown Minneapolis, the Crowne Plaza has won many awards for its guest satisfaction scores as well as meeting facilities. The Crowne Plaza has undergone a major renovation of guest rooms, restaurants, Athletic Club and Meeting Facilities with major capital improvements to come in 2012. This location is an ideal suburban location with guest rooms overlooking woods and wetlands for a true Minnesota experience. This location offers complimentary shuttle service to the areas shopping and business locales. The Plymouth Creek Athletic Club is a 21,000 square foot facility attached to the guest room wing of the hotel and is free to all registered hotel guests. Complimentary wi-fi is available throughout the facility. Be sure to check out one of the area's best Sunday Brunch in the newly remodeled Europa Room. ... more   less 
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Also Known As:
Crowne Plaza Minneapolis West Hotel Plymouth
Radisson Hotel Plymouth
Radisson Plymouth
Plymouth Radisson

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