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“They seem disengaged.” 3 of 5 bubbles
Review of Crowne Plaza Minneapolis West

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Crowne Plaza Minneapolis West
Ranked #2 of 8 Hotels in Plymouth
Certificate of Excellence
Minnesota
Level Contributor
204 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“They seem disengaged.”
3 of 5 bubbles Reviewed 7 January 2014

The pros - Room were small but nicely furnished. Good bed. Quiet. Well priced which was why we stayed there.
Cons - Staff and service are disengaged. Front desk was rude on one occasion. Housekeeping was to deliver toothpaste, didn't happen. No bartender in attendance for one visit. Property is large, red brick. Not a destination.
With that said, we would go back but only if the price was really low. And for the record, does anyone else find it odd for owners to respond to every single review? Not necessary.

  • Stayed January 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank MBB66066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerrod S, Director of Operations at Crowne Plaza Minneapolis West, responded to this review, 10 January 2014
MBB66066,
Thank you for taking the time to write. We are very happy to hear that you enjoyed the lay out and décor of our newly renovated guest rooms. We put a lot of hard work and time into the new look and we love to hear that you found them well furnished and comfortable. Our new beds and the Crowne Plaza Sleep Advantage Program have been a huge hit with our guests. We are terribly sorry for the guest – staff experience you encountered. We have consistently won many industry awards for outstanding guest service and satisfaction and we are disheartened to hear this was not your experience.

We do find it necessary to respond to every review as we want our guests to know that we are engaged and that our guest’s experiences mean so much to our managers and staff! We have found that Trip Advisor is a great opportunity and format for this as many consumers turn to these sites to share their experiences. This is our business and our reputation and we feel that if a guest takes the time to write the least we can do is to take the time to acknowledge their reviews, concerns and also their great guest experiences.

Thank you for taking the time to share yours and we hope to see you again.

Have a great New Year.

JERROD SIMKINS
DIRECTOR OF OPERATIONS
E: Jerrod.simkins@cpplymouth.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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335 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Rogers, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 January 2014

Our extended family rarely has a chance to spend quality time together. This year we decided to get a group of us together and stay at a hotel for NYE. We chose the Crowne Plaza. Great stay from check-in to check-out! The entire hotel staff was very accommodating. We enjoyed dinner at creekside, even with several food allergies with some family members, everyone was more than pleased with the choices on the buffet. After dinner, we met at the Creekside Cafe Lounge and spent the next few hours celebrating. Our bartendar was great! I believe his name was "Matt". The entire stay was so memorable, we decided to make this a family tradition at the Crowne Plaza Minneapolis West!

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerrod S, Director of Operations at Crowne Plaza Minneapolis West, responded to this review, 10 January 2014
Kim M,
Thank you for taking the time to review the Crowne Plaza Minneapolis West. We are simply thrilled to hear about you experience staying with us. We are excited to share this review with our staff and managers. It sounds like you and your family had a great time and we sincerely appreciate your business. The real reward is hearing how fantastic your stay was from your prime rib buffet dinner on NYE to the memorable time spent with family. We are honored to be a part of your family tradition. That means so much to us here and we are very proud of that.

Thank you again for the great review and have a great new year!

JERROD SIMKINS
DIRECTOR OF OPERATIONS
E: Jerrod.simkins@cpplymouth.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 26 December 2013

Was here on business - Dec 18th-19th. The hotel is very nice; the lobby ceiling is very spacious and has a cabin like feel to it. Room was clean. Hotel was a great value for the price paid. Wifi is included in cost.

  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
1 Thank Bani C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerrod S, Director of Operations at Crowne Plaza Minneapolis West, responded to this review, 31 December 2013
Bani C,
Thank you for the great review of the Crowne Plaza Minneapolis West. We are thrilled to hear about your fantastic experience staying with us and look forward to hosting you again very soon. We love to hear that our guests find great value in our hotel, its unique layout, décor and business and leisure amenities. It is great to hear that our guests find these useful and refreshing.

Thank you again and have a great New Year.


JERROD SIMKINS
DIRECTOR OF OPERATIONS
E: Jerrod.simkins@cpplymouth.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spring Lake Park, Minnesota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 December 2013 via mobile

From the silver white carpet to the luxurious drapes, this hotel stay exceeded expectations. Pool was fabulous, food was absolutely delicious and staff were above excellent. The beds are extremely comfortable and rooms very quiet. I really like all if the "extras"- the calming night lotion and spray, fancy shampoo- it smelled so relaxing and posh.

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Brantagal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerrod S, Director of Operations at Crowne Plaza Minneapolis West, responded to this review, 31 December 2013
Brantagal,
Thank you for taking the time to share your fabulous experience staying with us at the Crowne Plaza Minneapolis West. These are the things we love to hear from our guests and we cannot wait to share them with all our managers and staff. We always aim to deliver that luxurious and elegant feel and it is incredibly rewarding to hear feedback about our accommodations and award winning food! As of May 2013 we have completed an 8 million dollar renovation from all guest rooms, new Crowne Plaza Sleep Advantage beds and sleep amenities and we love to have our guests experience that while staying with us.

Thanks again for the great review and we hope to see you in the New Year!

JERROD SIMKINS
DIRECTOR OF OPERATIONS
E: Jerrod.simkins@cpplymouth.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Crosse, Wisconsin
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 December 2013

Great place to stay. Reasonable rates. Good food. Everyone is friendly ....that is not always the case in some places. They have areas where you sit by fireplace and entertain your friends. We brought snacks and beverages and had a great time. We have stayed several times and will continue. Dog friendly. They even give them a treat bag.

  • Stayed November 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Pago1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerrod S, Director of Operations at Crowne Plaza Minneapolis West, responded to this review, 4 December 2013
Pago1,
Thank you for taking the time to right a fantastic review about the Crowne Plaza Minneapolis West. We love hearing about our guest’s experiences and we are thrilled that you enjoyed everything from our award winning food to our newly renovated public space. It’s our out of the way areas like the Fireside Lounge which are perfect spots to gather with friends and family or just to read a book. We will be happy to share this with our staff and we look forward to your return. If you’re bringing that furry family member with you be sure to check out our Pampered Pooch Package for your next stay.
Thank you again and have a great Holiday Season.

JERROD SIMKINS
DIRECTOR OF OPERATIONS
E: Jerrod.simkins@cpplymouth.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Forest Lake, Minnesota
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 19 November 2013

Elisa was able to upgrade my wife and I to a suite. The room was very nice. It was clean and comfortable. The hotel staff were very helpful. The location is great if you are going to the Medina for a show.

Room Tip: Make sure you are an IHG member to get the best room available.
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  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerrod S, Director of Operations at Crowne Plaza Minneapolis West, responded to this review, 20 November 2013
Steve H,
Thank you for the great review of the Crowne Plaza Minneapolis West. We are delighted to hear that our location, cleanliness and most importantly our staff made such an impact on your stay. It will be an absolute pleasure to share this review with Elisa and the rest of the supporting cast of great staff we have here.
We thank you for sharing your experience with us and look forward to you next stay!

JERROD SIMKINS
DIRECTOR OF OPERATIONS
E: Jerrod.simkins@cpplymouth.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hermantown, Minnesota
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed 18 November 2013 via mobile

Stayed at this hotel with friends on a ladies shopping trip. The hotels location was good, lots of green space yet convenient to our shopping. The hotel seems really big with a rather strange layout. Be prepared to walk for what feels like forever to find your room. The staff was nice. The whole hotel has a mild musty smell, and even though it had been nicely remodeled, you can still sense the "old bones" to it in the brick interior walls and low hallway ceilings. Thin walls, our neighbors were fairly quiet, but we could hear everything. Overall the stay was satisfactory, and for the price a good hotel.

Stayed November 2013, travelled with friends
Helpful?
Thank Northernfamilyof5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerrod S, Director of Operations at Crowne Plaza Minneapolis West, responded to this review, 20 November 2013
Northernfamilyof5,
We thank you for taking the time to review our property. We are glad to hear that you found your stay satisfactory but we truly aren’t satisfied with that. We strive to be more than just satisfactory; in fact we pride ourselves on great guest experiences, fantastic food, award winning service culture and employee to guest engagement including our 8 million dollar renovation to our rooms and public space. We do have a large property and it certainly does not match any typical hotel layouts as our very unique building was designed by a highly acclaimed Danish architect.
Again, we thank you for the feedback as it is so important to our success in creating a great guest experience and we hope you join us again soon.


JERROD SIMKINS
DIRECTOR OF OPERATIONS
E: Jerrod.simkins@cpplymouth.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Minneapolis West

Property: Crowne Plaza Minneapolis West
Address: 3131 Campus Drive, Plymouth, MN 55441 (Formerly Radisson Hotel and Conference Center)
Phone Number:
Region: United States > Minnesota > Plymouth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Plymouth
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Crowne Plaza Minneapolis West 3.5*
Number of rooms: 243
Official Description (provided by the hotel):
With a prime location in Plymouth just minutes from downtown Minneapolis, the Crowne Plaza has won many awards for its guest satisfaction scores as well as meeting facilities. The Crowne Plaza has undergone a major renovation of guest rooms, restaurants, Athletic Club and Meeting Facilities with major capital improvements to come in 2012. This location is an ideal suburban location with guest rooms overlooking woods and wetlands for a true Minnesota experience. This location offers complimentary shuttle service to the areas shopping and business locales. The Plymouth Creek Athletic Club is a 21,000 square foot facility attached to the guest room wing of the hotel and is free to all registered hotel guests. Complimentary wi-fi is available throughout the facility. Be sure to check out one of the area's best Sunday Brunch in the newly remodeled Europa Room. ... more   less 
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Also Known As:
Crowne Plaza Minneapolis West Hotel Plymouth
Radisson Hotel Plymouth
Radisson Plymouth
Plymouth Radisson

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