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“Great Staff provided a Great Hotel experience!”

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Crowne Plaza Minneapolis West
Ranked #2 of 8 Hotels in Plymouth
Certificate of Excellence
1 review
“Great Staff provided a Great Hotel experience!”
Reviewed 20 April 2014

I have stayed at this hotel many weeks over the past 2 months and the staff has always been very friendly and courteous. The bartenders: Josh and Paul are excellent and very attentive as I usually eat my dinners there at the bar. The food is well prepared and the wait staff is always friendly at all times of day. As an IHG member, this is one of the better IHG hotels that I have stayed at in the past several years.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phillip B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerrod S, Director of Operations at Crowne Plaza Minneapolis West, responded to this review, 25 April 2014
Phillip B,
Thank you for taking the time to write a great review of the Crowne Plaza Minneapolis West and a huge thank you for being a member of our IHG rewards program! We really appreciate your dedication to our product and other IHG properties. It is an absolute pleasure to hear back from guests and especially to be considered one of the best IHG hotels you’ve stayed at. We have spent years building a service culture that sticks with our guests and it is a beautiful thing to see it pay off in our guest’s experiences. We will be very happy to share this with Josh, Paul and the rest of the team that bring this culture to life for our guests and our property!

Thank you from our whole team and we hope to see you soon!

JERROD SIMKINS
DIRECTOR OF OPERATIONS
E: Jerrod.simkins@cpplymouth.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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358 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
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English first
Hudson, Wisconsin
1 review
Reviewed 17 April 2014

I've stayed here a few times for work events. Super clean rooms and comfortable beds. The staff is friendly and helpful. Love Josh and Paul in the in the hotel bar. They make great drinks and make you feel at home. Will definetly go back!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rachael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerrod S, Director of Operations at Crowne Plaza Minneapolis West, responded to this review, 25 April 2014
Rachael L,

Thank you for the great review of the Crowne Plaza Minneapolis West! It’s great when we hear feedback that everything comes so neatly together for a guest’s stay. Our staff is very proud of the product they present to guests and it’s very rewarding to hear that cleanliness is mentioned so often. Of course Josh and Paul will be thrilled to see that they get the nod for great guest service. We have built a culture here at the Crowne Plaza that our staff reads all the reviews on Trip Advisor. This is the kind of engagement that leads to exceptional guest service! We look forward to your next visit.

Again, thank you for sharing your experience with us!

JERROD SIMKINS
DIRECTOR OF OPERATIONS
E: Jerrod.simkins@cpplymouth.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 16 April 2014

I have stayed in a lot of hotels. Crowne Plaza West is one of the cleanest hotels I have stayed in. The staff is very friendly, especially the bartenders; Josh Wilson and Paul. I will definitely come back here again, they were helpful and entertaining.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Meg0923
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerrod S, Director of Operations at Crowne Plaza Minneapolis West, responded to this review, 17 April 2014
Meg0923,
Thank you for taking the time to review the Crowne Plaza Minneapolis West. It is truly a pleasure to hear about your experience. We take great pride in our property and service culture. When it makes a difference even in one guest’s stay it is worth all the hard work and dedication. We are very excited to share this with both Josh and Paul and we know they will be very excited to hear the feedback. Our staff lives for this kind of feedback and so does our management team!

Thank you again and we hope to have you return soon!

JERROD SIMKINS
DIRECTOR OF OPERATIONS
E: Jerrod.simkins@cpplymouth.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level 5 Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 12 April 2014

My wife and I, along with our four kids ages 6 to 15, spent several months at the Crowne Plaza Minneapolis West while our flooded house was being repaired. We chose the hotel because of its location and amenities, and ended up being spoiled by the staff who consistently delivered beyond excellent service.
We first received great service from Elisa at the front desk, who helped us find connecting rooms on a moment’s notice that would work for our family. Matt, one of the hotel administrators, worked with us to make sure our needs were being met, and with the insurance company to help us seamlessly cover our expenses while staying at the hotel. We were amazed at the great service we received from Ryan at the desk, who always made us feel welcome, kept up with our kids sports and activities, and made our Christmas Eve celebration at the hotel a success. We had two birthdays while staying there, and the desk staff (thanks Bryan!) bought my son and daughter nice birthday presents and made a sign in the lobby wishing him a happy birthday. The night desk clerks, Lloyd and Robert, were friendly and helpful and always willing to provide toothbrushes and replace lost keycards.
The desk staff provided coffee, fruit, breakfast bars, cookies, and ice water with fresh lemons at various times of the day. The kids enjoyed stopping by the desk for an after-school snack, and often made several trips to the cookie tray…
At the bell desk the service was top-notch, as well. Ryan (Bell Desk Ryan) gave consistent great service, and even gave the kids a ride when we were in a pinch. He, Zach, Greg, and Abdul always greeted us with a smile and helped us with whatever we needed, including hiding Christmas presents in the bell closet.
Our kids loved “Mr. Lonny”, the hotel stylist, who was responsible for the beautiful holiday decorations in and outside of the hotel. We are grateful to Lonny, who delivered Christmas trees to our rooms to help brighten the holiday for our kids.
We appreciated Irma, Stephanie, and Sau (spelling?) and the other housekeeping staff who worked hard to keep our rooms clean and stocked.
Mark, the evening manager, made it a point to make us and our kids feel welcome. He was always there to make sure everything was going as it should, and often would provide treats and beverages for the kids, and Diet Coke for the adults.
We ate at the Creekside Cafe nearly every day for breakfast, lunch, and dinner. The food was always prepared well, and the restaurant and bar staff constantly went out of their way to make our visit enjoyable. We looked forward to seeing Kaye, Christy, Jen, Chrissy, Kristi, and Maria and Maria during breakfast every morning, as well as Cassie, Josh, Trenton, Penny, Kue, Paul, Chi, and bartender Ron. The manager, John, was always friendly and helped us with whatever we needed.
We really enjoyed the health club and appreciated the help we received from Heidi, who made us feel welcome and made sure we had everything we needed. We used the pool, racquetball courts, workout equipment, and hung out in the lounge area.
The Director of Operations, Jerrod Simkins, checked in with us several times during our stay to make sure everything was going well.
On Christmas morning, when the restaurant was closed, we received a note under our door saying there was something under the tree in the Creekside Café for our family. The hotel staff had left stockings full of wonderful toys, candy, and goodies for each of the children. They put much thought into things each of the kids would like. In addition, they filled a large basket with candies, food, and jellies for us. We are amazed at how much the staff went “over-and-above” to give our family a great experience.
Over our time there we stayed in 5 different rooms, all of which were updated, clean, and comfortable. The oversize chairs, huge flat-screen TV, and Keurig in-room coffee added to the experience. We enjoyed the beds, pillows, and linens, which helped us all to sleep well. We appreciated the beautiful open spaces in the hotel and the live green plants—especially during this cold winter.
We watched as the hotel hosted businessmen and women, conferences, parties, corporate events, weddings, youth hockey tournaments, a huge teen conference, and a sold-out New Year’s Eve party. In every case, the staff rose to the occasion and provided excellent service (even to some very challenging guests).

The Crowne Plaza Minneapolis West has a good location, excellent rooms, and many great amenities. However, its greatest asset is the quality staff and management. They consistently went out of their way to make us feel at home, and alleviated much of the stress for our family during the time we were displaced from our home. For this we will always be grateful.

Room Tip: All rooms have a wooded view, but those on the North side have a nice view of the wetland.
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Green Features: The hotel has live plants and natural lighting throughout.
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alpine524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerrod S, Director of Operations at Crowne Plaza Minneapolis West, responded to this review, 17 April 2014
Alpine524,
Thank you for taking the time to write such an outstanding review of the Crowne Plaza Minneapolis West. This review has been the talk of the entire building since it was originally posted on Sunday afternoon. The buzz among employees and managers alike is incredible. We are thrilled to have shared the experience with you and your family. They made such an impact on everyone here and are undoubtedly a part of our family. Although we are sorry to have met under these particular circumstances it was a great pleasure to have had the opportunity to meet and share so many great experiences with them over the months your were here. As we share this review with all the staff you have mentioned we also take this opportunity to show case how important it is to share the service culture with our guests that we take such pride in. Even though you spent a number of months with us, all the staff mentioned by name are beyond flattered. Even so long after you departed that their names are still fresh in your minds and that’s the impact we love to see!

Again, we cannot thank you enough for taking time out of your day to recognize us.
From our family to yours – Thank you and you will not soon be forgotten!

JERROD SIMKINS
DIRECTOR OF OPERATIONS
E: Jerrod.simkins@cpplymouth.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level 5 Contributor
50 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 April 2014

I've been at this venue 2 times for a conference, and I'm headed back for a third. The conference rooms are wonderful for their spacious and comfortable rooms. You can really get a good crowd in there and be able to get a great session going.
I would avoid the bar, and the restaurant onsite. I had to wait for more than 45 minutes for a simple hamburger, and the waitress told me that she actually had to put it on the grill. In that same conversation, she said the food was on the house, and I only paid for the drink. In the bar, I paid for a drink, and had to ask for my change ($7 for a drink and no change from a $20). There was a single bartender for the 8-10 people in the place, but it was not nearly full. After the lunch service wait, it was still disappointing to have to wait again.

Stayed February 2014, travelled on business
Helpful?
1 Thank GuillermoSparks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerrod S, Director of Operations at Crowne Plaza Minneapolis West, responded to this review, 11 April 2014
GuillermoSparks,
Thank you for taking the time to review the Crowne Plaza Minneapolis West. We are glad to have you back and are thrilled to hear about your conference experience. As of May 2013 we have just completed an 8 million dollar renovation from guest rooms, dining areas, public space and our entire conference center. So you can understand why we are delighted to hear about your experience and why we do meetings! We also want to thank you for sharing your dining experience. Guest feedback is imperative to our success and as much as we love seeing great reviews these are very helpful as well. Our dining staff and culinary team will find your feedback very useful and show us where we can improve.

Thank you again for taking the time to write and we look forward to your next visit!

JERROD SIMKINS
DIRECTOR OF OPERATIONS
E: Jerrod.simkins@cpplymouth.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level 5 Contributor
93 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 7 April 2014

I stayed at this hotel for a business trip. The staff was friendly, the rooms and hotel were clean, the conference room was wonderful and the food was delicious. There is even a Keurig in the rooms!!! My only complaint and this is a HUGE one is the walls are way too thin. I could clearly hear the conversation and TV of the person on one side of me and snoring from the other guest on the other side of me. This made sleeping not great. This hotel has great potential but something needs to be seriously done about the thins walls!

Room Tip: Ask for a room without an adjoining room!
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lovestravel10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerrod S, Director of Operations at Crowne Plaza Minneapolis West, responded to this review, 11 April 2014
Lovestravel10,
Thank you for the great review of the Crowne Plaza Minneapolis West. We are glad you were able to experience so many of the great things about our hotel. It’s the little things that can make a difference when choosing a great hotel. Our entire team will be very happy to hear that the friendliness of the staff, cleanliness of our rooms, the award winning food and our great conference rooms made the difference in your stay! Even items like the Keurig Coffee makers in every guest room can really make it feel like home. Since we specialize in guest service and making a difference in our guest’s stays we would be thrilled to make any arrangements we can to help even the lightest of sleepers.
Thank you again for choosing the Crowne Plaza Minneapolis West and we hope to see you soon!

JERROD SIMKINS
DIRECTOR OF OPERATIONS
E: Jerrod.simkins@cpplymouth.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 30 March 2014 via mobile

I stayed at this hotel for work. The rooms were nicely done and clean. The staff was very nice and informative. I ate at the restaurant for dinner both nights and it was very good. I would recommend for any business traveler.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hhprom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerrod S, Director of Operations at Crowne Plaza Minneapolis West, responded to this review, 31 March 2014
Hhprom,
Thank you for the great review and we are thrilled to see you back again at the Crowne Plaza Minneapolis West! We will be very pleased to pass this review on to all of our departments and are very grateful that you not only choose us when you stay in Plymouth but that you also take the time to share you experience with us.

We thank you for the return business and hope to continue to be your first choice while visiting the Minneapolis West Metro.

JERROD SIMKINS
DIRECTOR OF OPERATIONS
E: Jerrod.simkins@cpplymouth.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Minneapolis West

Property: Crowne Plaza Minneapolis West
Address: 3131 Campus Dr, Plymouth, MN 55441 (Formerly Radisson Hotel and Conference Center)
Phone Number:
Region: United States > Minnesota > Plymouth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Plymouth
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Crowne Plaza Minneapolis West 3.5*
Number of rooms: 243
Official Description (provided by the hotel):
With a prime location in Plymouth just minutes from downtown Minneapolis, the Crowne Plaza has won many awards for its guest satisfaction scores as well as meeting facilities. The Crowne Plaza has undergone a major renovation of guest rooms, restaurants, Athletic Club and Meeting Facilities with major capital improvements to come in 2012. This location is an ideal suburban location with guest rooms overlooking woods and wetlands for a true Minnesota experience. This location offers complimentary shuttle service to the areas shopping and business locales. The Plymouth Creek Athletic Club is a 21,000 square foot facility attached to the guest room wing of the hotel and is free to all registered hotel guests. Complimentary wi-fi is available throughout the facility. Be sure to check out one of the area's best Sunday Brunch in the newly remodeled Europa Room. ... more   less 
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Also Known As:
Crowne Plaza Minneapolis West Hotel Plymouth
Radisson Hotel Plymouth
Radisson Plymouth
Plymouth Radisson

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