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“Excellent Customer Service”

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Comfort Inn Plymouth
Ranked #4 of 8 Hotels in Plymouth
Buffalo Grove, Illinois, United States
1 review
“Excellent Customer Service”
Reviewed 4 June 2012

We just stayed 2 nights with my family at the Comfort Inn in Plymouth, MN. The hotel was nice and comfortable, but we didn't realize that it only had kings or doubles. My husband and I can't sleep on a double and we'd booked one for 2 nights to share with my mom, but luckily the manager, Brittanni Beyer, was very understanding. She set up a king bed room for us, left the double bed room for my mom, and everybody was happy and had a good night's sleep - all at a fair price we all agreed on. I looked all over their website for a survey, but couldn't find one, so I hope that Comfort Inn is reading this and gives Brittanni the recognition she deserves. Thank you for treating us like people instead of dollar signs! You were wonderful, and we are now Comfort Inn fans. I'll make it official on facebook shortly, I suppose.

  • Stayed June 2012, travelled with family
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    • Sleep Quality
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Helpful?
Thank Evangeline K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon_Wainright, Manager at Comfort Inn Plymouth, responded to this review, 4 June 2012
Thank you for taking the time to review our property! I'm glad to hear that you had such a great stay with us and that Brittanni was able to help you with your problem! I will personally make sure that Brittanni hears about your kind words. Customer service is one of the most important aspects to any good hotel stay and I'm thrilled to know your experience was first rate. Thank you again for your feedback, and be sure to call the next time you visit Plymouth!

Jon Wainright
Assistant General Manager
Comfort Inn Plymouth
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111 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
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English first
Sydney, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 May 2012

The Plymouth Comfort Inn is a beautiful property with clean rooms and fantastic staff! Everyone who helped us throughout our stay was friendly and helpful. A very enjoyable stay!

  • Stayed May 2012
    • Value
    • Location
    • Rooms
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Helpful?
Thank Maritimers0513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon_Wainright, Manager at Comfort Inn Plymouth, responded to this review, 24 May 2012
Thank you for your feedback! I am pleased to hear that you had such a great stay with us. I'll be sure to pass along your kind words to all of our staff. We try our hardest to make sure that every guest has a great visit, and it's always great to hear when we've been successful. Thanks again, and we hope to see you soon!

Jon Wainright
Assistant General Manager
Comfort Inn Plymouth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
deerwood
1 review
Reviewed 25 April 2012

Room was wonderful. Bed was very comfortable and breakfast was great! Will stay again and highly recommend!!

  • Stayed April 2012, travelled on business
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Helpful?
Thank nicole v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon_Wainright, Manager at Comfort Inn Plymouth, responded to this review, 27 April 2012
Thank you for your review, Nicole! I'm glad to hear that everything went well with your stay. Our staff tries it's hardest to make sure every stay exceeds your expectations and we are always happy to hear when we've been successful. Be sure to give us a call the next time you're in town!

Jon Wainright
Assistant General Manager
Comfort Inn Plymouth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth
1 review
Reviewed 18 April 2012

When I attempted to use the hotel's wireless Internet connection, the connection failed with a screen splashed with Chinese characters. I was told that management knew what was wrong and would promptly correct the problem. I was also told that the Chinese characters showed up because the company which developed the software was a Chinese company. This could be a HUGE SECURITY CONCERN. In my business, virtually all of my clients computers are attacked daily by dozens of Chinese based networks looking for any crack in security. Why would anyone invite them into their network by allowing them to provide any part of their network system? As a guest, all your credit card, email and personal files could be compromised. Even if you use a secure connection to visit your bank, your keystrokes could be captured and any of your files compromised.

  • Stayed April 2012, travelled with family
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Helpful?
Thank Tim E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon_Wainright, Manager at Comfort Inn Plymouth, responded to this review, 19 April 2012
Thank you for your review! As was discussed while troubleshooting your connection problems, the characters you were seeing were caused by an encoding issue. On your next visit, simply change your character encoding settings within Internet Explorer to Unicode UTF-8 and this issue will be resolved. Thankfully, these settings have nothing to do with the security of our network so no data was ever at risk. We are glad to hear that this was your only issue while staying with us and hope to see you again soon!

Jon Wainright
Assistant General Manager
Comfort Inn Plymouth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitewater, Colorado
Level Contributor
153 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed 1 April 2012

We spent three nights at this Comfort Inn and while the hotel & room were clean, quiet & comfortable, the hotel seems to be an older property in need of lighter colors & brighter hallways--everything seemed dark to us. There's no elevator to the second floor, so we stayed on the ground floor as we didn't want to haul our stuuf up the stairs. The hotel staff we encountered were friendly & helpful.

This hotel seems to cater to businessfolk rather than families, and would be totally suitable for that purpose. We were on vacation and were disappointed in the location and the ambience of the hotel. However, it was more affordable than some other hotels in the immediate vicinity.

The included breakfast was the usual "free" hotel fare, but everything was hot & fresh even if unexciting.

  • Stayed March 2012, travelled as a couple
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Helpful?
Thank Colorado_Rick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon_Wainright, Manager at Comfort Inn Plymouth, responded to this review, 2 April 2012
Thank you for taking the time to review our property! We are glad to hear that you enjoyed your stay with us. We recently finished our guest room renovations and are pleased to tell you that our common area renovations are starting this spring! Hopefully these changes will add just enough glimmer to brighten your next stay with us. Thank you again for your feedback,

Jon Wainright
Assistant General Manager
Comfort Inn Plymouth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milwaukee, Wisconsin
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 26 February 2012

I agree with the other reviewers, Comfort Inn Plymouth is a nice place to stay. Highlights include: Full refrigerator and microwave; nice-size pool and work out area. Very friendly and accommodating staff.

  • Stayed February 2012, travelled on business
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Helpful?
Thank Jylleallison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon_Wainright, Manager at Comfort Inn Plymouth, responded to this review, 27 February 2012
Thank you for your feedback! Every guest room here at the Comfort Inn Plymouth has a mini-fridge, microwave, and writing desk, so whether you're spending just one night or over a week with us, you will always have those conveniences available to you. Our pool and exercise facility is a family favorite and is open for your enjoyment every day from 6:00am to midnight. We are glad to hear that you enjoyed staying at our property and we hope to have the opportunity to host you again in the future!

Jon Wainright
Assistant General Manager
Comfort Inn Plymouth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
MN
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 February 2012

I had never stayed at the Comfort Inn Plymouth before but I am glad I did! From the moment I checked in to the time I said goodbye, I was treated royally. Lovely accommodations and a nice surrounding area. I was pleased.

  • Stayed February 2012, travelled on business
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    • Cleanliness
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Helpful?
Thank masonr100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon_Wainright, Manager at Comfort Inn Plymouth, responded to this review, 23 February 2012
Thanks for your kind words! We try our hardest to make sure every guest is treated like royalty and we are happy to hear that you enjoyed your stay. Plymouth is a great city to visit and we hope you think of us again the next time you're here.

Jon Wainright
Assistant General Manager
Comfort Inn Plymouth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Plymouth

Property: Comfort Inn Plymouth
Address: 3000 Harbor Ln N, Plymouth, MN 55447-5151
Phone Number:
Region: United States > Minnesota > Plymouth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Plymouth
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn Plymouth 2.5*
Number of rooms: 116
Official Description (provided by the hotel):
The Comfort Inn is conveniently located on the intersection of I-494 and HWY 55. The restaurant on property is Lucky's 13 Pub, which serves lunch and dinner daily. The restaurant also has great happy hour specials and live entertainment. The hotel offers a complimentary breakfast every morning. Every hotel room includes a flat screen television, microwave, refrigerator, in-room safe, iron and ironing board, and both wired and wireless high-speed internet. The recreation area has a large pool, whirlpool, and fitness center. A 24-hour business center is located in the lobby. ... more   less 
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Also Known As:
Plymouth Comfort Inn

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