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“Terrible Customer Service”
Review of Falconer Vineyards

Falconer Vineyards
Ranked #11 of 29 things to do in Red Wing
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Attraction details
Owner description: We invite you to visit Falconer Vineyards at our picturesque location in Red Wing, Minnesota. Relax on our new deck and enjoy a glass of award winning wine while enjoying the view of our vineyard and surrounding bluffs. Also for your enjoyment are our delicious wood fired pizzas which are available during our tasting room hours. Visit our website for current hours and upcoming events. Cheers!
Reviewed 2 June 2013

This weekend we participated in the Great River Road Wine Trail,and the Falconer Vineyards was the 7th stop on our tour. I will say the wines were good BUT the horrible service is what led to the 1 star rating. I don't know where to begin, the "attitude" by the people working there made us feel like we were an inconvenience. The tour offered a "Food Tasting and Wine Pairing" experience but what they considered a "taste" of wine was incredible, looking at the amount in the glass you would think it was poured with an eye dropper, which is too bad because the wine as I said was actually quite good.

We wanted to order food, but again the inconvenience of us being there was incredible, it was like pulling teeth to get someone to come to our table, we finally walked up an ordered.

Then when it came time to pay we were directed to 3 different people, evidently no one wanted to take out money either. . . .while we were waiting to pay at the 3rd person, an employee came to pay for her purchase and we were once again ignored (either she was an employee or they give certain friends an "employee discount").

Based on a few reviews below and a number of reviews on Yelp.com I am not alone in this type of customer service from Falconer Vineyards.

Of the 8 wineries we toured over the weekend I think this was the only one that I would not recommend anyone going to and it is the only one I will never go back to (and as I said it is too bad because they have good wine).

I hope the owners read this and take this to heart you have a good product that is being killed by employees that seem to have no idea what customer service is and what there purpose is there. . . .to serve the customers, the people that are willing to come in and spend their hard earned dollars.

4  Thank Mike_B72766
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (76)
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in 31 reviews
"grapes of wrath"
in 7 reviews
"live music"
in 6 reviews
"outdoor patio"
in 3 reviews
"food and wine"
in 3 reviews
"buy a bottle"
in 2 reviews
"per bottle"
in 2 reviews
"few hours"
in 2 reviews
in 28 reviews
in 5 reviews

46 - 50 of 76 reviews

Reviewed 28 May 2013

This is a very nice winery with very good wine and excellent pizza. There is a $5 dollar charge plus tax for tastings. I would like to see them wave the tasting fee if you bought a bottle of wine..
Nice deck and grounds.

2  Thank JhShMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2012

Went for a couple's evening wine tasting. Falconer was busy, squished in at the counter. Staff was too busy to spend any time discussing the wines...and the wines were not good. We like to buy at least a bottle everywhere we go and couldn't find one that was tolerable.

Other reviews discussed the poor service and we found the exact same experience. Too many customers (some were really loud) and not enough staff to help those actually interested in the wine. Seemed more like a Red Wing bar than a winery.

1  Thank Todd W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2012

The people waiting on was were very down to earth and friendly, not as formal as we thought it would be. We were able to meet the owner which was a treat and we had some of their pizza that was wonderful!!!

3  Thank rachaelsmoments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 10 October 2012

The wine was much less than what I had anticipated. The wood fired oven was awesome but the stuff they baked in it was entirely unworthy of it. I could make a better pizza crust than that whole wheat abomination.

1  Thank Glenn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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