This weekend we participated in the Great River Road Wine Trail,and the Falconer Vineyards was the 7th stop on our tour. I will say the wines were good BUT the horrible service is what led to the 1 star rating. I don't know where to begin, the "attitude" by the people working there made us feel like we were an inconvenience. The tour offered a "Food Tasting and Wine Pairing" experience but what they considered a "taste" of wine was incredible, looking at the amount in the glass you would think it was poured with an eye dropper, which is too bad because the wine as I said was actually quite good.
We wanted to order food, but again the inconvenience of us being there was incredible, it was like pulling teeth to get someone to come to our table, we finally walked up an ordered.
Then when it came time to pay we were directed to 3 different people, evidently no one wanted to take out money either. . . .while we were waiting to pay at the 3rd person, an employee came to pay for her purchase and we were once again ignored (either she was an employee or they give certain friends an "employee discount").
Based on a few reviews below and a number of reviews on Yelp.com I am not alone in this type of customer service from Falconer Vineyards.
Of the 8 wineries we toured over the weekend I think this was the only one that I would not recommend anyone going to and it is the only one I will never go back to (and as I said it is too bad because they have good wine).
I hope the owners read this and take this to heart you have a good product that is being killed by employees that seem to have no idea what customer service is and what there purpose is there. . . .to serve the customers, the people that are willing to come in and spend their hard earned dollars.
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