I just returned from bring a group on a MN Wine tour. Falconer was one of our stops and this is the third time in 4-years that we have been here. I made the arrangements approx. 6-months ago and have called and updated them many times of my dates, arrival time and number of people. When we arrived, they had nothing on the books, not prepared at all, basically could care less if we were there. The owner, John, had us all- 35-people, stand in the small tasting room, vs on the deck where we have been in the past. A very small pour, maybe half an ounce
and did not do any explain of what we were tasting, etc. After the second tasting, I asked him if they had started our pizza that I also had ordered in advance. Oh- you are having pizza too,
Yes, approx. 12-14 of them. They were supposed to be large pizzas but were more of a small to medium size, at $25 each. Not very good either. John finished up the tasting, the pizza and asked if there was anything else I needed. I told him how disappointed I was and asked how he could help us out, offer more pizzas free, as everyone was still hungry,etc. He took off 20% but then made up for it by adding on tax and a 15% gratuity. As we tried to talk to him again about it, he walked away and would not talk with us. I then spoke with the ladies that work there, they have said this is not the first time this has happened and worked with me on a much better credit towards my issues. The ladies there were wonderful and I really appreciated what they did for me. As for Falconer Winery...I will never return!
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