Wanted to stay here instead of the busier Jackpot Junction Hotel, as the rates seemed reasonable. Got to the motel and checked into our room and found that the alarm clock from the room next door was ringing constantly. Called down to the front desk to notify them, and they said they would call the people in the room. That was strange, as if they were in the room, why would the alarm be ringing? This did not result in any change. After a little while longer, went down to the front desk and asked them to go up there and shut it off. The person at the front desk said they could not leave the desk to do this (???), but instead could offer us a different room (???). We decided to try that, but the second supposed non-smoking room smelled like a smoking room (???). We returned to the front desk again and said this was unacceptable. The desk person again said they could not offer a refund, but only another room. We were sick of it by then, and said we would leave even if we did not get a refund. Desk person did give us a phone number to call back and talk to someone in management, but would have to wait until the next day. Calling back the next day, the assistant manager said they would not offer a full refund because they would have to clean the room. So they would have to keep at least $25. Give me a break, if their front desk person could just walk up a flight of stairs to shut off an alarm clock, this could all have been avoided. The manager himself did not have the guts to talk to us, so keep your stupid $25 dollars, you will never see us or anyone we talk to about this again. If you don't address easy customer needs you don't deserve to stay in business. Also, if the manager can't stand behind his motel, he is not worth anything either. If you are smart, you will drive the extra 5 miles and stay at Jackpot Junction. This place is not worth your time!!
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- Also Known As:
- Redwood Valley Hotel Redwood Falls